Lobby Host | Front Desk Agent Job at Arlo Hotels in Miami

Arlo Hotels is seeking a dynamic Lobby Host | Front Desk Agent. The successful candidate will be passionate about people, driven by purpose, and clever in their approach.

Responsibilities include welcoming and assisting guests, setting the tone for their experience, and providing exceptional customer service. The Lobby Host will also be responsible for check-in and out processes, receiving payment, correcting account and reservation discrepancies, and creating and canceling reservations.

Responsibilities and Authorities

• Treat guests with courtesy and respect in a variety of situations
• Provide exceptional customer service and create memorable experiences
• Respond to guest complaints promptly and professionally
• Report guest concerns or comments to the Front Desk Supervisor/Duty Manager
• Establish and develop long-term customer relationships
• Enhance guests' stay by creating an inviting atmosphere
• Coordinate and multi-task job duties in an active environment

Specific Duties

• Greet guests in a friendly manner and speak in clear and discreet sentences
• Position self at the main entrance to open and hold the door for all guests entering and leaving the building
• Assist guests with kiosk check-in and enter information such as arrival alerts and messages
• Correct inaccuracies and discrepancies on guest accounts
• Post charges to guest accounts and complete daily high balance checks

Requirements

• Minimum of Hospitality, Retail or Services related industries experience preferred
• Must be able to stand for periods of time (Up to 6 hours)
• Efficient in Computer and Typing Skills
• Ability to lift 50lbs

About Arlo Wynwood

Arlo Wynwood is a 217-room hotel located in the vibrant Wynwood district of Miami. The hotel features a rooftop pool, outdoor bar, and lounge chairs, as well as a lobby lounge, retail shelves, and a full-serviced counter lobby bar and restaurant.

Benefits

• Complimentary Parking
• 401k Match
• Paid Holidays
• Paid Time Off
• Medical, Dental, Vision insurance
• Free Meals
• Tuition Reimbursement
• Training & Development
• Great opportunities for career growth

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.