Arlo Hotels is hiring: Overnight Lobby Host in New York

This range is provided by Arlo Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.50/hr - $25.50/hr

Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Overnight Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more.

Responsible for welcoming, assisting, setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as PBX relief and providing luggage assistance; assisting with valet parking and summoning cabs in the overnight capacity.

Responsibilities and authorities

• Always treat guests with courtesy and respect in a variety of situations
• Honesty & Integrity
• Delivers outstanding service and creates memorable experiences
• Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences
• Handles guest complaints promptly and professionally
• Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager
• Establishes and develops long term customer relationships providing value and profitability
• Enhances our guests’ stay by creating an inviting atmosphere
• Coordinates and multi-tasks job duties in an active environment
• Assists with summoning the third-party valet service to park guests’ vehicles
• Assists with summoning cabs for guests and clients

Specific duties

• Greeting and welcoming guests: always greets guests in a friendly manner
• Speaks in clear and discreet sentences
• Positions self at the main entrance to open and hold the door for all guests entering and leaving the building
• Opens vehicle doors and greet guests
• Uses the guest’s name whenever possible and maintains a professional demeanour at all times
• Check-In and Out Services: assists guests with kiosk check-in
• Enters information such as arrival alerts and messages
• Corrects inaccuracies and discrepancies on guest accounts
• Posts charges to guest accounts
• Completes daily high balance checks
• Checks groups and tours in and out
• Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities
• Updates all guest profiles with correct billing information, preferences, special requests, etc.
• Luggage assistance: assist arriving guests with luggage, escort to room, secure and store luggage, retrieve luggage for departing guests, lift luggage and use bell carts as needed
• Arrivals and room moves: escort guests to their room with luggage, familiarize guests with in-room facilities
• Conduct guest’s orientation of outlets, fitness centre, general area attractions, etc.
• Coordinate with Front Desk regarding room moves
• Guest interaction: maintain good posture when interacting with guests, assist with special requests, familiarizes themselves with VIPs and arrivals
• Guest services: report concerns to the Director of Front Office and Front Office Managers/Supervisor(s); provide concierge services; investigate guest charges to resolve guest complaints; check messages and mail
• Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with tommie standards and reservations scripts
• Upsell rooms where possible according to established procedures to maximize revenues
• Assists with guest luggage to and from the room when needed; deliver packages to guest rooms when needed
• Assists in calling and retrieving cabs for guests upon request
• Any other requests of duties from management

Reconciliation

• Balance cash daily
• Deposit received cash in safe and return personal and/or floating bank to issued safety deposit box
• Ensure all billing and paperwork is done in accordance with Commune Accounting standards
• Proper handling of sensitive and confidential guest material and information, understood and held in a professional manner

Cash Handling

• Accept advance deposits for guests and posts the advance to guests’ accounts
• Makes change and balances the personal and/or individual floating bank

Requirements

• Minimum of Hospitality, Retail experience preferred
• Must be able to stand for periods of time (Up to 6 hours)
• Efficient in Computer and Typing Skills
• Available for shifts in the overnight capacity

Benefits

Medical, Vision, Dental and 401k (ref. 58226)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.