Panerai
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Part Time Client Advisor - Palo Alto
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Panerai At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Client Advisor Pano Panerai | Palo Alto Reports to: Boutique Manager Overview
Reporting to the Panerai Boutique Manager, the Client Advisor is responsible for achieving the personal sales target as well as contributing to the boutique’s objectives, developing the client panel and establishing best-in-class customer experience by delivering high operational and service standards, while adhering to Panerai procedures and policies. The Client Advisor acts as an ambassador of Panerai’s image in the boutique and during off-site events. Responsibilities
SALES: Consistently achieve/exceed monthly and yearly turnover and KPI targets set by Boutique Manager and management Support in achieving/exceeding Boutique overall target Actively participate in the briefings and contribute to the development of the Boutique performance Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony Identify high-potential sales leads, perform targeted and diligent follow up to generate product selling opportunities Identify customer needs to suggest and promote products accordingly BRAND & PRODUCTS KNOWLEDGE: Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers Develop a good understanding of competition and luxury industry through self-learning and trainings Actively participate in all brand training sessions BOUTIQUE OPERATIONS & MAINTENANCE: As brand ambassador, always show an impeccable presentation, according to guidelines Understand and comply with all policies and procedures established by the company (security, inventory, products delivery, etc.) Manage the boutique’s daily business (opening/closing, inventory, repairs process) Participate in maintaining excellent boutique appearance in accordance with exterior and interior guidelines (grooming, visual merchandising) Assist with special projects when needed CRM: Contribute to the development of boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI targets Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives Apply CRM relational strategy as per Headquarters’ guidelines Assist Boutique Manager in developing CRM action plans, and participate in boutique or off-site events CUSTOMERS SERVICE: Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale Ensure seamless customer experience when handling SAV requests Ensure customer requests are followed up and solved in due time (call back) Client Advisor can perform other duties as determined by Boutique Manager. Qualifications
Minimum of 2 years in the luxury retail industry, in a sales function Strong sense of luxury service and aesthetics Fluent in English; additional language skills are a plus Results- and action-oriented Strong selling skills Team player with good interpersonal competences and empathy Curious and self-motivated, with excellent customer service mindset Strong attention to detail with ability to handle multiple tasks simultaneously Excellent communicator, able to develop a network Excellent computer skills Salary & Benefits
Richemont offers a generous compensation and benefits package for eligible employees. The core benefits include medical, dental, and vision programs; Health savings accounts and flexible spending accounts; life insurance, disability benefits, and 401(k) with employer match. Our total rewards include paid time off, wellness reimbursement, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off. Salary Range: $25 to $27 per hour. Salary will be determined based on relevant skills and experience. We Offer – United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Seniority level
Entry level Employment type
Part-time Job function
Sales, Business Development, and Administrative Industries: Retail Luxury Goods and Jewelry We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Part Time Client Advisor - Palo Alto
role at
Panerai At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Client Advisor Pano Panerai | Palo Alto Reports to: Boutique Manager Overview
Reporting to the Panerai Boutique Manager, the Client Advisor is responsible for achieving the personal sales target as well as contributing to the boutique’s objectives, developing the client panel and establishing best-in-class customer experience by delivering high operational and service standards, while adhering to Panerai procedures and policies. The Client Advisor acts as an ambassador of Panerai’s image in the boutique and during off-site events. Responsibilities
SALES: Consistently achieve/exceed monthly and yearly turnover and KPI targets set by Boutique Manager and management Support in achieving/exceeding Boutique overall target Actively participate in the briefings and contribute to the development of the Boutique performance Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony Identify high-potential sales leads, perform targeted and diligent follow up to generate product selling opportunities Identify customer needs to suggest and promote products accordingly BRAND & PRODUCTS KNOWLEDGE: Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers Develop a good understanding of competition and luxury industry through self-learning and trainings Actively participate in all brand training sessions BOUTIQUE OPERATIONS & MAINTENANCE: As brand ambassador, always show an impeccable presentation, according to guidelines Understand and comply with all policies and procedures established by the company (security, inventory, products delivery, etc.) Manage the boutique’s daily business (opening/closing, inventory, repairs process) Participate in maintaining excellent boutique appearance in accordance with exterior and interior guidelines (grooming, visual merchandising) Assist with special projects when needed CRM: Contribute to the development of boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI targets Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives Apply CRM relational strategy as per Headquarters’ guidelines Assist Boutique Manager in developing CRM action plans, and participate in boutique or off-site events CUSTOMERS SERVICE: Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale Ensure seamless customer experience when handling SAV requests Ensure customer requests are followed up and solved in due time (call back) Client Advisor can perform other duties as determined by Boutique Manager. Qualifications
Minimum of 2 years in the luxury retail industry, in a sales function Strong sense of luxury service and aesthetics Fluent in English; additional language skills are a plus Results- and action-oriented Strong selling skills Team player with good interpersonal competences and empathy Curious and self-motivated, with excellent customer service mindset Strong attention to detail with ability to handle multiple tasks simultaneously Excellent communicator, able to develop a network Excellent computer skills Salary & Benefits
Richemont offers a generous compensation and benefits package for eligible employees. The core benefits include medical, dental, and vision programs; Health savings accounts and flexible spending accounts; life insurance, disability benefits, and 401(k) with employer match. Our total rewards include paid time off, wellness reimbursement, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off. Salary Range: $25 to $27 per hour. Salary will be determined based on relevant skills and experience. We Offer – United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Seniority level
Entry level Employment type
Part-time Job function
Sales, Business Development, and Administrative Industries: Retail Luxury Goods and Jewelry We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr