Receptionist Job at Legacy Healthcare LLC in Aurora

Overview

Join to apply for the Receptionist role at Legacy Healthcare LLC.

Essential Functions

• Operate multiline telephone and paging system.
• Answer incoming calls, determine the nature of the call and route the call to the appropriate party.
• Locate personnel by using overhead paging system.
• Greets and directs all visitors to the facility, ensures that all visitors sign-in and refuse visitor’s entry to the facility if needed.
• Reports suspicious behavior to the supervisor on duty.
• Responds to inquiries regarding job openings and distributes job applications to perspective employees.
• Receives, sorts and forwards incoming mail. Coordinates the pick-up and delivery of express mail services.
• Responsible for reporting all guest and Guest concerns to the appropriate department head.
• Maintains a list of all Guests by name and room number, staff extension numbers and key personnel.
• Handles sensitive information regarding Guests and other facility matters with professionalism and confidentiality.
• Works in an organized fashion and keeps lobby and workstation clean and free of hazards at all times.
• Reports all hazardous conditions, damaged equipment and supply issues to the supervisor.
• Communicates and interacts effectively and tactfully with Guests/guests, visitors, families, peers and supervisors.
• Attend and participate in departmental meetings and in-services as directed.
• Respond special requests made by guests, Guests and family members.
• Recognize your role as part of the Quality Assurance and Performance Improvement (QAPI) efforts of your organization.
• Attend trainings to build understanding and capacity to undertake QAPI work.
• Carry out QAPI roles and responsibilities as assigned.
• Follow established policies and procedures in support of QAPI efforts.
• Look for and share with leadership ideas for improvement in the organization.
• Communicate to leadership upon witnessing a positive outcome of a QAPI project or detecting barriers preventing project success.
• Support QAPI efforts both verbally and non-verbally (i.e., via actions and attitude), including adjusting performance and practice in accordance with QAPI initiatives and findings.

Qualifications

• As a minimum, a high school diploma or equivalent. Prior experience as a Receptionist and/or one (1) year of experience in a customer service role is preferable but we are willing to invest in the right candidate.
• As a minimum, an unencumbered State of Illinois C.N.A. certificate, or certificate of completion from a State of Illinois Accredited C.N.A. training course. Prior C.N.A. experience is preferable but we are willing to invest in the right candidate!

Benefits

• Daily pay.
• Competitive wages.
• Shift differentials.
• Tuition reimbursement.
• Internal growth opportunities.
• Medical, dental, and vision insurance options.
• Short-term and long-term disability insurance options.
• 401K with employer match.
• Employee concierge program.
• Employee assistance program.
• And more!
• Please note that benefit packages vary based on hours worked.

Location and schedule

• Schedule: MONDAY - FRIDAY 8:30AM-5PM

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitals and Health Care

The Vistas Fox Valley and Legacy Healthcare LLC are equal opportunity employers. All qualified applicants will be considered without regard to race, color, religion, sexual orientation, gender, gender identity, or any other status protected by law.