Milestone Inc
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Job Title : Account Manager
Location:
United States (Full Time – 100% remote)
Department:
Promotion Customer Success – Enterprise CS
Job Description
Are you passionate about delivering excellent value to your customers? Do you enjoy helping customers achieve their goals? Then come join our mission to make our client’s success our success. As an Account Manager, you will be responsible for strategy, renewals and growth across a portfolio of Milestone’s customers.
In this role, you are responsible for ensuring that assigned customers achieve their expected business outcomes with Milestone solutions resulting in customer retention and account growth. You will build long-term trusting relationships with these customers and ensure that they realize full value from their investment with Milestone. Your focus will be to make every customer in your portfolio wildly successful, resulting in referenceable customers who maintain long-term loyalty to Milestone.
In addition to acting as a trusted advisor to customers, you will be a customer advocate, often functioning as a liaison between our customers and internal Milestone teams. You will ensure that needs and/or requirements considered critical to the success of these customers are communicated and driven throughout the Milestone organization.
This role requires expertise in strategic account management, a track record exceeding renewal and growth goals, and at least 4 years of Account Management experience.
Key Responsibilities
Develop and implement strategies that align with our customers' business goals, ensuring our value proposition and offerings are effectively integrated into their operations. Manage, nurture, and grow major strategic accounts, achieving retention, growth, and key performance indicators (KPIs). Utilize your consultative selling experience to identify and address business challenges, creating tailored solutions that drive customer performance. Set clear objectives and forecast renewals and growth accurately. Serve as a credible leader, fostering cross-functional collaboration across various business functions to ensure a cohesive approach to customer management. Understand the competitive landscape and customer needs to effectively position our products and solutions, providing unique value to our clients. Maintain up-to-date Digital Marketing industry knowledge, staying informed on news and trends that could impact our customers and adjusting strategies accordingly.
What are the requirements?
At least 4 years of proven experience managing and growing enterprise accounts. Demonstrated consultative and strategic sales skills. Ability to drive cross-functional collaboration and be a trusted advisor to both customers and internal teams. Understanding of the competitive Marketing Technology competitive landscape, with the capability to position our solutions effectively against competitors. Digital background with a strong understanding of SEO and content marketing. Strong communication and interpersonal skills, capable of articulating complex solutions and strategies to a diverse range of stakeholders. Proven track record of meeting and exceeding revenue targets, growth goals, and other KPIs. Ability to deliver effective executive-level presentations. Ability to analyze digital performance metrics to present value to customers. Excellent organization and project management skills. Excellent time management skills. Track record in building and maintaining strong, trusting relationships with a diverse set of internal and external constituencies including decision-makers and functional teams. Bachelor’s Degree in Business, Marketing, or a related field; a Master’s Degree is a plus.
About Milestone Inc.
For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an omnichannel digital presence platform and add to it as much or as little design and service as businesses need to help them engage everywhere their customers are. Over 2,000 companies in the Hospitality, Retail, Financial Services, and Automotive industries rely on Milestone to power their digital marketing strategies. Milestone has garnered over 500 awards, has been short-listed 3 consecutive years for the US Search Awards, and won Search Engine Land's prestigious "Best overall SEO-SEM campaign" in 2018, “Best use of search” in 2019. Milestone has gained a reputation for blending outstanding digital marketing expertise with advanced technological capabilities and is one of Silicon Valley Business Journal's fastest-growing companies and an Inc. 5,000 company. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Technology, Information and Internet Referrals increase your chances of interviewing at Milestone Inc by 2x San Francisco, CA $65,000 - $80,000 2 weeks ago San Francisco Bay Area $120,000 - $140,000 2 weeks ago Customer Success Manager, Home & Lifestyle
California, United States $25 - $57 2 weeks ago Palo Alto, CA $90,000 - $140,000 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Location:
United States (Full Time – 100% remote)
Department:
Promotion Customer Success – Enterprise CS
Job Description
Are you passionate about delivering excellent value to your customers? Do you enjoy helping customers achieve their goals? Then come join our mission to make our client’s success our success. As an Account Manager, you will be responsible for strategy, renewals and growth across a portfolio of Milestone’s customers.
In this role, you are responsible for ensuring that assigned customers achieve their expected business outcomes with Milestone solutions resulting in customer retention and account growth. You will build long-term trusting relationships with these customers and ensure that they realize full value from their investment with Milestone. Your focus will be to make every customer in your portfolio wildly successful, resulting in referenceable customers who maintain long-term loyalty to Milestone.
In addition to acting as a trusted advisor to customers, you will be a customer advocate, often functioning as a liaison between our customers and internal Milestone teams. You will ensure that needs and/or requirements considered critical to the success of these customers are communicated and driven throughout the Milestone organization.
This role requires expertise in strategic account management, a track record exceeding renewal and growth goals, and at least 4 years of Account Management experience.
Key Responsibilities
Develop and implement strategies that align with our customers' business goals, ensuring our value proposition and offerings are effectively integrated into their operations. Manage, nurture, and grow major strategic accounts, achieving retention, growth, and key performance indicators (KPIs). Utilize your consultative selling experience to identify and address business challenges, creating tailored solutions that drive customer performance. Set clear objectives and forecast renewals and growth accurately. Serve as a credible leader, fostering cross-functional collaboration across various business functions to ensure a cohesive approach to customer management. Understand the competitive landscape and customer needs to effectively position our products and solutions, providing unique value to our clients. Maintain up-to-date Digital Marketing industry knowledge, staying informed on news and trends that could impact our customers and adjusting strategies accordingly.
What are the requirements?
At least 4 years of proven experience managing and growing enterprise accounts. Demonstrated consultative and strategic sales skills. Ability to drive cross-functional collaboration and be a trusted advisor to both customers and internal teams. Understanding of the competitive Marketing Technology competitive landscape, with the capability to position our solutions effectively against competitors. Digital background with a strong understanding of SEO and content marketing. Strong communication and interpersonal skills, capable of articulating complex solutions and strategies to a diverse range of stakeholders. Proven track record of meeting and exceeding revenue targets, growth goals, and other KPIs. Ability to deliver effective executive-level presentations. Ability to analyze digital performance metrics to present value to customers. Excellent organization and project management skills. Excellent time management skills. Track record in building and maintaining strong, trusting relationships with a diverse set of internal and external constituencies including decision-makers and functional teams. Bachelor’s Degree in Business, Marketing, or a related field; a Master’s Degree is a plus.
About Milestone Inc.
For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an omnichannel digital presence platform and add to it as much or as little design and service as businesses need to help them engage everywhere their customers are. Over 2,000 companies in the Hospitality, Retail, Financial Services, and Automotive industries rely on Milestone to power their digital marketing strategies. Milestone has garnered over 500 awards, has been short-listed 3 consecutive years for the US Search Awards, and won Search Engine Land's prestigious "Best overall SEO-SEM campaign" in 2018, “Best use of search” in 2019. Milestone has gained a reputation for blending outstanding digital marketing expertise with advanced technological capabilities and is one of Silicon Valley Business Journal's fastest-growing companies and an Inc. 5,000 company. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Technology, Information and Internet Referrals increase your chances of interviewing at Milestone Inc by 2x San Francisco, CA $65,000 - $80,000 2 weeks ago San Francisco Bay Area $120,000 - $140,000 2 weeks ago Customer Success Manager, Home & Lifestyle
California, United States $25 - $57 2 weeks ago Palo Alto, CA $90,000 - $140,000 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr