Keeper.app
Join to apply for the
Customer Success Manager
role at
Keeper.app Join to apply for the
Customer Success Manager
role at
Keeper.app Get AI-powered advice on this job and more exclusive features. About Keeper
Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Keeper is on a mission to change that. About Keeper
Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Keeper is on a mission to change that.
With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.
Founded in 2021, Keeper has raised $12M in funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Keeper currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.
We're bringing on dozens of new customers each month. You will be the main point of contact for larger firms and will be responsible for helping them onboard and succeed in our product.
What You'll Do
Onboarding Prospective Customers
Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper Maintain a high conversion rate from Free Trial to subscribed customer (80-85%)
Expansion of Existing Accounts
Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner Identify barriers to success or any roadblocks that would hinder accounts from fully adopting the full feature suite Keeper offers Facilitate continued check-ins, team training calls, and Q&A sessions via Zoom Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences Drive expansion revenue of existing accounts in your pipeline (increase MRR)
Internal Team Processes
Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap Document best practices, creating templates for customer engagement at key milestones for various user personas Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed Take on additional projects that inspire you and help move the needle for our team
Who You Are
2-3 years of experience in a customer-facing role at an early-stage SaaS startup Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication Keen attention to detail, thoughtfulness, and a customer-centric mindset Knack and passion for process improvement, documentation, and increasing operational efficiencies Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce Accounting/finance experience is preferred; interest in learning the space is required
Benefits
Competitive pay and equity Unlimited PTO Health, dental, and vision insurance
Keeper provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Compensation Range: $80K - $100K Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Accounting Referrals increase your chances of interviewing at Keeper.app by 2x Get notified about new Customer Success Manager jobs in
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Customer Success Manager
role at
Keeper.app Join to apply for the
Customer Success Manager
role at
Keeper.app Get AI-powered advice on this job and more exclusive features. About Keeper
Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Keeper is on a mission to change that. About Keeper
Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Keeper is on a mission to change that.
With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.
Founded in 2021, Keeper has raised $12M in funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Keeper currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.
We're bringing on dozens of new customers each month. You will be the main point of contact for larger firms and will be responsible for helping them onboard and succeed in our product.
What You'll Do
Onboarding Prospective Customers
Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper Maintain a high conversion rate from Free Trial to subscribed customer (80-85%)
Expansion of Existing Accounts
Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner Identify barriers to success or any roadblocks that would hinder accounts from fully adopting the full feature suite Keeper offers Facilitate continued check-ins, team training calls, and Q&A sessions via Zoom Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences Drive expansion revenue of existing accounts in your pipeline (increase MRR)
Internal Team Processes
Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap Document best practices, creating templates for customer engagement at key milestones for various user personas Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed Take on additional projects that inspire you and help move the needle for our team
Who You Are
2-3 years of experience in a customer-facing role at an early-stage SaaS startup Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication Keen attention to detail, thoughtfulness, and a customer-centric mindset Knack and passion for process improvement, documentation, and increasing operational efficiencies Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce Accounting/finance experience is preferred; interest in learning the space is required
Benefits
Competitive pay and equity Unlimited PTO Health, dental, and vision insurance
Keeper provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Compensation Range: $80K - $100K Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Accounting Referrals increase your chances of interviewing at Keeper.app by 2x Get notified about new Customer Success Manager jobs in
Buffalo-Niagara Falls Area . Buffalo, NY $58,000.00-$68,000.00 2 days ago Senior Salesforce CRM Manager – CRM Strategy, Data Governance, Data Integrity & Marketing Automation
Buffalo, NY $160,000.00-$200,000.00 1 month ago Buffalo, NY $170,000.00-$213,000.00 3 weeks ago SEO Senior Strategist and Account Manager
Senior Salesforce CRM Manager
CRM Strategy, Data Governance, Data Integrity & Marketing Automation
Buffalo, NY $160,000.00-$200,000.00 1 month ago East Aurora, NY $103,000.00-$120,000.00 1 week ago Buffalo, NY $82,212.00-$113,022.00 3 weeks ago Associate Manager- Websites and Digital Marketing- ecommerce
Buffalo, NY $78,115.00-$105,685.00 8 hours ago Buffalo, NY $95,000.00-$115,000.00 2 weeks ago Manager, Retail Marketing (Mall & Lifestyle)
Buffalo, NY $70,000.00-$90,000.00 2 weeks ago Outside Sales Regional Account Manager - Industrial Service and Repair Sales
Buffalo, NY $100,000.00-$100,000.00 3 weeks ago Buffalo, NY $82,870.45-$112,118.84 2 days ago Orchard Park, NY $100,000.00-$115,000.00 4 weeks ago Buffalo, NY $90,000.00-$100,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr