Prologis
Senior Application Support Analyst - Yardi
Prologis, Cerritos, California, United States, 90703
Senior Application Support Analyst - Yardi
Prologis, Inc. is the global leader in logistics real estate. We develop modern, high-quality properties that set the standard for innovative building design and sustainability. Job Title:
Senior Application Support Analyst – Real Estate Applications (Yardi) A day in the life As an Application Support Analyst, you’ll play a pivotal role in ensuring our real estate platforms, particularly Yardi Voyager, function seamlessly to support business operations and continuous improvement initiatives. This is a dynamic, hands-on position that combines customer-focused problem solving with system enhancement and optimization. You’ll provide critical support to our business users, ensuring high-quality application performance and contributing to strategic projects that evolve our digital capabilities. Key Responsibilities Include Evaluate, analyze, and resolve end-user support requests and reported issues. Proactively elicit both articulated and unspoken business requirements through effective collaboration, interviews, and analysis. Interpret business rules, workflows, data progression, and system integrations to troubleshoot and resolve application issues. Document comprehensive requirement definitions, including acceptance criteria, functional specifications, and associated data models or use cases. Perform hands-on testing of delivered fixes and enhancements to ensure quality and alignment with business needs. Provide valuable input during design discussions for system enhancements. Identify potential risks and interdependencies, recommending mitigation plans or interim workarounds as appropriate. Deliver end-user training and knowledge-sharing on system features and updates, supporting user enablement and adoption. Demonstrate autonomy in completing tasks with minimal supervision, while also embracing collaboration and team feedback. Building blocks for success Required 5+ years of hands-on experience with Yardi Voyager Commercial, including configuration, administration, customization, and integrations. Strong analytical and critical thinking capabilities; a demonstrated ability to design thoughtful solutions and streamline processes. Exceptional communication skills—both verbal and written—with the ability to distill complex business needs into actionable requirements. Proven experience working with business stakeholders to define and deliver high-value solutions. Detail-oriented, quality-focused, and driven by customer success. Excellent time management skills and ability to thrive in a fast-paced environment. Bachelor’s degree required. Preferred Experience with Yardi International module. Intermediate SQL proficiency. Background in real estate or property management systems. Familiarity with Argus Enterprise. Hiring Salary Range of: $96,000 – $145,000. Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. People First Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous, and adaptable. When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
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Prologis, Inc. is the global leader in logistics real estate. We develop modern, high-quality properties that set the standard for innovative building design and sustainability. Job Title:
Senior Application Support Analyst – Real Estate Applications (Yardi) A day in the life As an Application Support Analyst, you’ll play a pivotal role in ensuring our real estate platforms, particularly Yardi Voyager, function seamlessly to support business operations and continuous improvement initiatives. This is a dynamic, hands-on position that combines customer-focused problem solving with system enhancement and optimization. You’ll provide critical support to our business users, ensuring high-quality application performance and contributing to strategic projects that evolve our digital capabilities. Key Responsibilities Include Evaluate, analyze, and resolve end-user support requests and reported issues. Proactively elicit both articulated and unspoken business requirements through effective collaboration, interviews, and analysis. Interpret business rules, workflows, data progression, and system integrations to troubleshoot and resolve application issues. Document comprehensive requirement definitions, including acceptance criteria, functional specifications, and associated data models or use cases. Perform hands-on testing of delivered fixes and enhancements to ensure quality and alignment with business needs. Provide valuable input during design discussions for system enhancements. Identify potential risks and interdependencies, recommending mitigation plans or interim workarounds as appropriate. Deliver end-user training and knowledge-sharing on system features and updates, supporting user enablement and adoption. Demonstrate autonomy in completing tasks with minimal supervision, while also embracing collaboration and team feedback. Building blocks for success Required 5+ years of hands-on experience with Yardi Voyager Commercial, including configuration, administration, customization, and integrations. Strong analytical and critical thinking capabilities; a demonstrated ability to design thoughtful solutions and streamline processes. Exceptional communication skills—both verbal and written—with the ability to distill complex business needs into actionable requirements. Proven experience working with business stakeholders to define and deliver high-value solutions. Detail-oriented, quality-focused, and driven by customer success. Excellent time management skills and ability to thrive in a fast-paced environment. Bachelor’s degree required. Preferred Experience with Yardi International module. Intermediate SQL proficiency. Background in real estate or property management systems. Familiarity with Argus Enterprise. Hiring Salary Range of: $96,000 – $145,000. Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. People First Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous, and adaptable. When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
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