Prologis
Senior Application Support Analyst - Yardi
Prologis, Los Angeles, California, United States, 90079
Overview
Senior Application Support Analyst – Real Estate Applications (Yardi) at Prologis. This role focuses on ensuring Yardi Voyager and related real estate platforms function seamlessly to support business operations and continuous improvement initiatives. It is a dynamic, hands-on position combining customer-focused problem solving with system enhancement and optimization. You will provide critical support to business users, ensuring high-quality application performance and contributing to strategic projects that evolve digital capabilities. Responsibilities
Evaluate, analyze, and resolve end-user support requests and reported issues. Proactively elicit both articulated and unspoken business requirements through effective collaboration, interviews, and analysis. Interpret business rules, workflows, data progression, and system integrations to troubleshoot and resolve application issues. Document comprehensive requirement definitions, including acceptance criteria, functional specifications, and associated data models or use cases. Perform hands-on testing of delivered fixes and enhancements to ensure quality and alignment with business needs. Provide input during design discussions for system enhancements. Identify potential risks and interdependencies, recommending mitigation plans or interim workarounds as appropriate. Deliver end-user training and knowledge-sharing on system features and updates to support user enablement and adoption. Demonstrate autonomy in completing tasks with minimal supervision, while embracing collaboration and team feedback. Requirements
Required 5+ years of hands-on experience with Yardi Voyager Commercial, including configuration, administration, customization, and integrations. Strong analytical and critical thinking capabilities; ability to design thoughtful solutions and streamline processes. Exceptional communication skills—verbal and written—and the ability to distill complex business needs into actionable requirements. Proven experience working with business stakeholders to define and deliver high-value solutions. Detail-oriented, quality-focused, and driven by customer success. Excellent time management skills and ability to thrive in a fast-paced environment. Bachelor’s degree required. Preferred Experience with Yardi International module. Intermediate SQL proficiency. Background in real estate or property management systems. Familiarity with Argus Enterprise. Compensation and Location
Hiring Salary Range: $96,000 – $145,000. Salary and overall compensation package (bonus target) determined by location, education, experience, knowledge, skills and abilities, and internal equity. Location: Denver, Colorado with additional locations in Atlanta, GA; Cerritos, CA; Charlotte, NC; Chicago, IL; Dallas, TX; East Rutherford, NJ; Indianapolis, IN; Los Angeles, CA; Miami, FL; Phoenix, AZ; San Francisco, CA; Seattle, WA. Equal Opportunity
All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis is an Equal Opportunity/Affirmative Action employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
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Senior Application Support Analyst – Real Estate Applications (Yardi) at Prologis. This role focuses on ensuring Yardi Voyager and related real estate platforms function seamlessly to support business operations and continuous improvement initiatives. It is a dynamic, hands-on position combining customer-focused problem solving with system enhancement and optimization. You will provide critical support to business users, ensuring high-quality application performance and contributing to strategic projects that evolve digital capabilities. Responsibilities
Evaluate, analyze, and resolve end-user support requests and reported issues. Proactively elicit both articulated and unspoken business requirements through effective collaboration, interviews, and analysis. Interpret business rules, workflows, data progression, and system integrations to troubleshoot and resolve application issues. Document comprehensive requirement definitions, including acceptance criteria, functional specifications, and associated data models or use cases. Perform hands-on testing of delivered fixes and enhancements to ensure quality and alignment with business needs. Provide input during design discussions for system enhancements. Identify potential risks and interdependencies, recommending mitigation plans or interim workarounds as appropriate. Deliver end-user training and knowledge-sharing on system features and updates to support user enablement and adoption. Demonstrate autonomy in completing tasks with minimal supervision, while embracing collaboration and team feedback. Requirements
Required 5+ years of hands-on experience with Yardi Voyager Commercial, including configuration, administration, customization, and integrations. Strong analytical and critical thinking capabilities; ability to design thoughtful solutions and streamline processes. Exceptional communication skills—verbal and written—and the ability to distill complex business needs into actionable requirements. Proven experience working with business stakeholders to define and deliver high-value solutions. Detail-oriented, quality-focused, and driven by customer success. Excellent time management skills and ability to thrive in a fast-paced environment. Bachelor’s degree required. Preferred Experience with Yardi International module. Intermediate SQL proficiency. Background in real estate or property management systems. Familiarity with Argus Enterprise. Compensation and Location
Hiring Salary Range: $96,000 – $145,000. Salary and overall compensation package (bonus target) determined by location, education, experience, knowledge, skills and abilities, and internal equity. Location: Denver, Colorado with additional locations in Atlanta, GA; Cerritos, CA; Charlotte, NC; Chicago, IL; Dallas, TX; East Rutherford, NJ; Indianapolis, IN; Los Angeles, CA; Miami, FL; Phoenix, AZ; San Francisco, CA; Seattle, WA. Equal Opportunity
All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis is an Equal Opportunity/Affirmative Action employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
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