Four Seasons Hotels and Resorts
Full-Time Security Officer
Four Seasons Hotels and Resorts, San Francisco, California, United States, 94199
Overview
Join to apply for the
Full-Time Security Officer
role at
Four Seasons Hotels and Resorts .
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Location: Four Seasons Private Residences at 706 Mission Street, San Francisco, CA. We are seeking individuals with the right skills and attitude to curate a luxury lifestyle for our residents, guided by the Golden Rule.
What We Offer
Position hourly rate is $34.50
Flexible work schedule
Medical, dental, & vision
401K Retirement plan with matching
New Parental Leave
Paid holidays, vacation, and sick pay
Lunch Stipend
Complimentary accommodations at Four Seasons Hotels & Resorts worldwide
Role Overview The Security Officer is part of a team responsible for the security and safety measures throughout the property. The Security Department promotes and maintains every aspect of the property’s physical security and safety for Guests, Residents, Employees, Assets, and Reputation 24-hours a day. Security Officers need to be skilled in problem solving with a high attention to detail. All interactions are expected to be handled with sensitivity towards all occupants and workers, anticipating their needs so that we can meet our standards and achieve maximum Residential satisfaction while complying with all Four Seasons’ guidelines and policies.
Essential Functions
All candidates should be able to complete a flexible work schedule including am, pm, and overnight shifts.
Respond to Resident support needs with the highest level of timeliness, hospitality, and professionalism.
Display complete knowledge of the fire/life safety system and all support systems, their functions and emergency response procedures.
Patrol building noting and correcting safety, security, and fire hazards. Able to walk/run upstairs while carrying a fire extinguisher.
Respond with urgency to all emergency conditions and events such as medical assistance, fires, power failures, floods, leaks, etc.
Implement all policies and procedures regarding security and safety.
Project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
Write comprehensive incident reports and conduct thorough investigations with discretion. Maintain report records, assist and follow-up on investigations.
Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.
Provide services addressing residential unit electronic lock problems / reprogramming and basic maintenance.
Share duties in Security Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
Complete the daily log and the shift checklist, including pass-down information for the upcoming shift.
Complete related duties and special projects as assigned by the Assistant Director of Security.
Demonstrate professional communication when utilizing all two-way radios and company issued mobile cell devices.
Flexible and able to work any shift, 7 days a week, and within 24 hours in a day, including weekends and holidays when required.
Work harmoniously and professionally with co-workers and supervisors.
Assist Resident Service Attendants/Doorman with responsibilities and duties in their absence or due to heavy volume periods.
Receiving, processing, and delivery of packages/parcels for residents and building related management personnel.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Qualifications & Experience
Troubleshooting and problem-solving skills.
Strong verbal and written communication skills.
Strong customer satisfaction/people skills.
Ability to multi-task in a high volume and demanding environment.
Fluent in English, reading and writing.
At least 1 year of Security experience required, preferably in the Hospitality field.
At least 1 year of Customer Service experience is preferred.
Ability to utilize computer equipment and use email; experience with MS Office, Access Control systems, CCTV Systems, etc. is preferred.
Must be able to work with minimal supervision and be pro-active in their approach to problem resolution.
Well-groomed professional appearance and demeanor.
Must be flexible with schedule; able to work weekdays, weekends, holidays, overtime, evenings, and overnight on occasion.
Serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
What To Expect
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
401(k) Retirement Plan
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Be yourself and become a member of a work family that cares about you and invests in your development
Master your craft here and abroad! Seasonal “Task Force” opportunities are available
Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates
… and so much more!
How to Apply & Equal Opportunity If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People and Culture Department at victoria.balthazor@fourseasons.com.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC information poster, please visit EEOC’s website at eeoc.gov.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC information poster, please visit https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Full-Time Security Officer
role at
Four Seasons Hotels and Resorts .
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Location: Four Seasons Private Residences at 706 Mission Street, San Francisco, CA. We are seeking individuals with the right skills and attitude to curate a luxury lifestyle for our residents, guided by the Golden Rule.
What We Offer
Position hourly rate is $34.50
Flexible work schedule
Medical, dental, & vision
401K Retirement plan with matching
New Parental Leave
Paid holidays, vacation, and sick pay
Lunch Stipend
Complimentary accommodations at Four Seasons Hotels & Resorts worldwide
Role Overview The Security Officer is part of a team responsible for the security and safety measures throughout the property. The Security Department promotes and maintains every aspect of the property’s physical security and safety for Guests, Residents, Employees, Assets, and Reputation 24-hours a day. Security Officers need to be skilled in problem solving with a high attention to detail. All interactions are expected to be handled with sensitivity towards all occupants and workers, anticipating their needs so that we can meet our standards and achieve maximum Residential satisfaction while complying with all Four Seasons’ guidelines and policies.
Essential Functions
All candidates should be able to complete a flexible work schedule including am, pm, and overnight shifts.
Respond to Resident support needs with the highest level of timeliness, hospitality, and professionalism.
Display complete knowledge of the fire/life safety system and all support systems, their functions and emergency response procedures.
Patrol building noting and correcting safety, security, and fire hazards. Able to walk/run upstairs while carrying a fire extinguisher.
Respond with urgency to all emergency conditions and events such as medical assistance, fires, power failures, floods, leaks, etc.
Implement all policies and procedures regarding security and safety.
Project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
Write comprehensive incident reports and conduct thorough investigations with discretion. Maintain report records, assist and follow-up on investigations.
Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.
Provide services addressing residential unit electronic lock problems / reprogramming and basic maintenance.
Share duties in Security Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
Complete the daily log and the shift checklist, including pass-down information for the upcoming shift.
Complete related duties and special projects as assigned by the Assistant Director of Security.
Demonstrate professional communication when utilizing all two-way radios and company issued mobile cell devices.
Flexible and able to work any shift, 7 days a week, and within 24 hours in a day, including weekends and holidays when required.
Work harmoniously and professionally with co-workers and supervisors.
Assist Resident Service Attendants/Doorman with responsibilities and duties in their absence or due to heavy volume periods.
Receiving, processing, and delivery of packages/parcels for residents and building related management personnel.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Qualifications & Experience
Troubleshooting and problem-solving skills.
Strong verbal and written communication skills.
Strong customer satisfaction/people skills.
Ability to multi-task in a high volume and demanding environment.
Fluent in English, reading and writing.
At least 1 year of Security experience required, preferably in the Hospitality field.
At least 1 year of Customer Service experience is preferred.
Ability to utilize computer equipment and use email; experience with MS Office, Access Control systems, CCTV Systems, etc. is preferred.
Must be able to work with minimal supervision and be pro-active in their approach to problem resolution.
Well-groomed professional appearance and demeanor.
Must be flexible with schedule; able to work weekdays, weekends, holidays, overtime, evenings, and overnight on occasion.
Serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
What To Expect
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
401(k) Retirement Plan
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Be yourself and become a member of a work family that cares about you and invests in your development
Master your craft here and abroad! Seasonal “Task Force” opportunities are available
Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates
… and so much more!
How to Apply & Equal Opportunity If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People and Culture Department at victoria.balthazor@fourseasons.com.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC information poster, please visit EEOC’s website at eeoc.gov.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC information poster, please visit https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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