Full-Time Security Officer

Security Officer Four Seasons Private Residences at 706 Mission Street is looking for an experienced and energetic individual to become the Security Officer. The Security Officer is part of a team responsible for the security and safety measures throughout the property. The Security Department promotes and maintains every aspect of the property's physical security and safety for guests, residents, employees, assets, and reputation 24-hours a day. Security Officers need to be skilled in problem solving with a high attention to detail. All interactions are expected to be handled with sensitivity towards all occupants and workers, anticipating their needs so that we can meet our standards and achieve maximum residential satisfaction while complying with all Four Seasons' guidelines and policies.

Essential Functions

Complete a flexible work schedule including am, pm, and overnight shifts;

Respond to resident support needs with the highest level of timeliness, hospitality, and professionalism;

Display complete knowledge of the fire / life system and all support systems;

Patrol building noting and correcting safety, security, and fire hazards;

Respond with urgency to all emergency conditions and events;

Implement all policies and procedures regarding security and safety;

Project an image of friendliness, professionalism, and willingness to provide personalized services;

Write comprehensive incident reports;

Contain and transport items potentially contaminated;

Provide services addressing residential unit electronic lock problems;

Share duties in Security Operations Center with emergency and department phone monitoring;

Complete the daily log and the shift checklist;

Complete related duties and special projects as assigned;

Demonstrate professional communication;

Flexible and able to work any shift;

Work harmoniously and professionally with co-workers and supervisors;

Assist Resident Service Attendants / Doorman with responsibilities;

Receiving, processing, and delivery of packages;

Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct.

Qualifications

Troubleshooting and problem-solving skills;

Strong verbal and written communication skills;

Strong customer satisfaction / people skills;

Ability to multi-task in a high volume and demanding environment;

Fluent in English, reading and writing;

At least 1 year of security experience required, preferably in the hospitality field;

At least 1 year of customer service experience preferred;

Ability to utilize computer equipment and use email;

Experience with MS Office, Access Control systems, CCTV Systems, etc. preferred;

Well-groomed professional appearance and demeanor;

Must be flexible with schedule;

Able to work weekdays, weekends, holidays, overtime, evenings, and overnight on occasion;

Serve as a role model for others by demonstrating appropriate business conduct and ethical principles.

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