CooperSurgical
Overview
Join to apply for the
Sales Process and Support Specialist
role at
CooperSurgical . CooperSurgical is a leading fertility and women\'s health care company focused on improving outcomes for women, babies, and families. We deliver innovative assisted reproductive technology and genomic solutions to support ART professionals, offering a broad range of products and services for women\'s health care providers. This is a global role that collaborates with Marketing, Customer Success, Field Sales, Finance, and Operations. The role supports the Sr. Director, Global Sales and Service, Donor Gamete Services, with responsibilities to drive revenue growth, improve sales productivity, and enhance customer experience through improved operations, data analytics, sales forecasting, and strategy execution. This role is available as an on-site work arrangement at the following locations: Los Angeles, CA; Tucson, AZ; Rockville, MD; Houston, TX; Livingston, NJ; or Trumbull, CT. For U.S. locations that disclose compensation, the starting base pay for this role is between $70,000 and $85,000. The actual base pay includes many factors and is subject to change. This position may also be eligible for other compensation and benefits. Responsibilities
Develop and deliver scalable sustainable processes through time studies, best practices, workflow optimization, policy, and elimination of non-value-added activity. Define and refine structured processes for sales efficiency and workforce management; cultivate a culture of process solutions and best practices. Automate standardized processes throughout the sales cycle to enable touchless self-service while delivering high customer satisfaction. Identify and eliminate bottlenecks in external demand channels and internal legacy processes. Optimize capacity to improve sales efficiency, customer satisfaction, and team productivity. Leverage current tools and platforms (CRM, web platform, telephony) to understand demand channels, customer trends, and workforce efficiency. Monitor and analyze sales data to assess the impact of process changes and identify opportunities for further optimization. Drive transformation toward proactive and predictive Inside Sales through processes that improve lead conversions and reduce sales cycles. Differentiate front office and back office functions to streamline operation models. Align responsibilities with prioritized activity, metrics, and business strategy; identify trends and challenges affecting sales performance and remediation strategies. Increase reps\' efficiency with lead conversion, transactions, and time management; enhance proactive sales approaches. Implement advanced tools and technologies to complement process improvements and workforce management. Qualifications
Strong critical thinking and analytical mindset with business acumen and ownership; excellent communication and relationship-building skills. Solution-driven approach; challenge norms and legacy processes to enhance productivity. Collaborative, growth-oriented mindset; ability to inspire and motivate teams. Leads through influence, navigates ambiguity, and adapts to fast-changing conditions. Proven track record of sales enablement through process improvement, policy, and workforce management. Strong knowledge of sales processes, methodologies, CRM systems, and a passion for integrating modern technology into sales operations. Experience
Minimum of 3 years’ experience in Sales, Marketing, and Customer Service. Proven track record of implementing process improvements, policies, and improving sales efficiency through data-driven analytics. Education
Bachelor\'s degree in Business Administration, Marketing, or a related field is required for consideration. Compensation & Benefits
We offer an outstanding total compensation plan, including medical coverage, 401(k), parental leave, fertility benefits, paid time off, and additional perks. Visit www.coopersurgical.com to learn more about CooperSurgical and its benefits. Equal Opportunity
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
#J-18808-Ljbffr
Join to apply for the
Sales Process and Support Specialist
role at
CooperSurgical . CooperSurgical is a leading fertility and women\'s health care company focused on improving outcomes for women, babies, and families. We deliver innovative assisted reproductive technology and genomic solutions to support ART professionals, offering a broad range of products and services for women\'s health care providers. This is a global role that collaborates with Marketing, Customer Success, Field Sales, Finance, and Operations. The role supports the Sr. Director, Global Sales and Service, Donor Gamete Services, with responsibilities to drive revenue growth, improve sales productivity, and enhance customer experience through improved operations, data analytics, sales forecasting, and strategy execution. This role is available as an on-site work arrangement at the following locations: Los Angeles, CA; Tucson, AZ; Rockville, MD; Houston, TX; Livingston, NJ; or Trumbull, CT. For U.S. locations that disclose compensation, the starting base pay for this role is between $70,000 and $85,000. The actual base pay includes many factors and is subject to change. This position may also be eligible for other compensation and benefits. Responsibilities
Develop and deliver scalable sustainable processes through time studies, best practices, workflow optimization, policy, and elimination of non-value-added activity. Define and refine structured processes for sales efficiency and workforce management; cultivate a culture of process solutions and best practices. Automate standardized processes throughout the sales cycle to enable touchless self-service while delivering high customer satisfaction. Identify and eliminate bottlenecks in external demand channels and internal legacy processes. Optimize capacity to improve sales efficiency, customer satisfaction, and team productivity. Leverage current tools and platforms (CRM, web platform, telephony) to understand demand channels, customer trends, and workforce efficiency. Monitor and analyze sales data to assess the impact of process changes and identify opportunities for further optimization. Drive transformation toward proactive and predictive Inside Sales through processes that improve lead conversions and reduce sales cycles. Differentiate front office and back office functions to streamline operation models. Align responsibilities with prioritized activity, metrics, and business strategy; identify trends and challenges affecting sales performance and remediation strategies. Increase reps\' efficiency with lead conversion, transactions, and time management; enhance proactive sales approaches. Implement advanced tools and technologies to complement process improvements and workforce management. Qualifications
Strong critical thinking and analytical mindset with business acumen and ownership; excellent communication and relationship-building skills. Solution-driven approach; challenge norms and legacy processes to enhance productivity. Collaborative, growth-oriented mindset; ability to inspire and motivate teams. Leads through influence, navigates ambiguity, and adapts to fast-changing conditions. Proven track record of sales enablement through process improvement, policy, and workforce management. Strong knowledge of sales processes, methodologies, CRM systems, and a passion for integrating modern technology into sales operations. Experience
Minimum of 3 years’ experience in Sales, Marketing, and Customer Service. Proven track record of implementing process improvements, policies, and improving sales efficiency through data-driven analytics. Education
Bachelor\'s degree in Business Administration, Marketing, or a related field is required for consideration. Compensation & Benefits
We offer an outstanding total compensation plan, including medical coverage, 401(k), parental leave, fertility benefits, paid time off, and additional perks. Visit www.coopersurgical.com to learn more about CooperSurgical and its benefits. Equal Opportunity
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
#J-18808-Ljbffr