DocuSign
Sr. Manager, Customer Success Account Management
DocuSign, Brazil, Indiana, United States, 47834
Overview
Employer Industry: E-Signature and Contract Lifecycle Management What to Expect (Job Responsibilities):
Champion a data-driven culture that enables transparency and early risk identification Lead, coach, and develop a high-performing Enterprise Customer Success team Establish operational frameworks and success metrics to drive governance across accounts Own Enterprise retention, GRR, and NRR targets for Brazil, ensuring disciplined execution Partner with various teams to identify growth opportunities and enhance customer lifecycle efficiency What is Required (Qualifications):
8+ years of experience in Customer Success, Account Management, or Renewals within SaaS or enterprise technology companies 3+ years of experience managing high-performing teams Fluent in English and Spanish Proven experience driving retention, expansion, and customer value across large portfolios Strong stakeholder management and communication skills, including C-level engagement How to Stand Out (Preferred Qualifications):
Strong analytical mindset with the ability to translate data into operational strategy Experience with Gainsight, Gong, and Salesforce to drive insights and execution Deep understanding of SaaS business metrics (GRR, NRR, ARR, adoption) Demonstrated success implementing scalable processes and governance models High adaptability, prioritization, and ownership in dynamic environments #CustomerSuccess #RemoteWork #SaaS #Leadership #CareerGrowth
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Employer Industry: E-Signature and Contract Lifecycle Management What to Expect (Job Responsibilities):
Champion a data-driven culture that enables transparency and early risk identification Lead, coach, and develop a high-performing Enterprise Customer Success team Establish operational frameworks and success metrics to drive governance across accounts Own Enterprise retention, GRR, and NRR targets for Brazil, ensuring disciplined execution Partner with various teams to identify growth opportunities and enhance customer lifecycle efficiency What is Required (Qualifications):
8+ years of experience in Customer Success, Account Management, or Renewals within SaaS or enterprise technology companies 3+ years of experience managing high-performing teams Fluent in English and Spanish Proven experience driving retention, expansion, and customer value across large portfolios Strong stakeholder management and communication skills, including C-level engagement How to Stand Out (Preferred Qualifications):
Strong analytical mindset with the ability to translate data into operational strategy Experience with Gainsight, Gong, and Salesforce to drive insights and execution Deep understanding of SaaS business metrics (GRR, NRR, ARR, adoption) Demonstrated success implementing scalable processes and governance models High adaptability, prioritization, and ownership in dynamic environments #CustomerSuccess #RemoteWork #SaaS #Leadership #CareerGrowth
#J-18808-Ljbffr