FOH Management

Description Who We Are: Acme Hospitality owns and operates an innovative collection of boutique food, beverage and hotel concepts in Santa Barbara, San Juan Capistrano, and Nevada County, CA. Acme concepts and team members have won numerous awards and accolades from local, regional and national sources. Mission & Core Values: Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success. Position Summary: As the manager of the restaurant, you are responsible for all restaurant activities and the guest experience. The position of manager is truly about being a dynamic team leader and setting a positive tone for the entire restaurant to ensure that the operation is running efficiently, profitably and delivering the highest level of hospitality. Acme Team Member Qualities: A strong and committed work ethic with an ever-present enthusiasm. A passion for work and knowledge of food and beverage. Someone who can lead and takes pride in teaching others. Someone who is honest and has integrity. Ability to multitask under pressure with a smile. A true team player, proactive and always going above and beyond. An eye for detail, cleanliness and organization. Someone who is humble and always willing to learn and get better. Someone who has the ability to make appropriate decisions in adverse situations. Ability to question, bring ideas to the table, and desire to make changes to be the best we can be. The Overall role of the Manager is to: Responsible for development, oversight, and execution of operations. Support and oversee management in running all aspects of the restaurant. Increase overall sales and profitability and exceed budgeted financial benchmarks. Maintain a level of professionalism that proudly reflects the Acme brand. Maintain a positive and respectful work environment at all times. Hire qualified team members who reflect our brand. Lead, train, motivate and mentor all team members. Maintain a positive relationship and establish open lines of communication between BOH and FOH. Maintain cleanliness, safety, and organization of the front of house. Set the tone for the staff every shift for service. Follow all Acme systems and policies. Comply with all applicable laws and guidelines in respect to federal, state and local agencies. Requirements Specific Job Responsibilities and Tasks: Financials: As profitability is the key to success in any restaurant, it is critical that you are always aware of store sales and budgets. All financials are driven by weekly Ops statement. Staff and Scheduling: As Manager, you are responsible for proper staffing of all FOH positions of the operation. Working closely with the General Manager in hiring, training and performance management. Training/Initial & Ongoing: As training is one of key components to the success of our restaurants, you are responsible for delivering the Acme culture to your entire team. Daily coaching and side-by-side development is at the core of our brand, and is essential to our restaurants executing at a consistent high level. State of the Restaurant: The aesthetic and overall cleanliness and condition of the restaurant is an essential part of the Acme experience. Management of maintenance and cleanliness in coordination with the GM & Executive Chef. Following all Health Department requirements and standards. Hospitality and Floor presence: In addition to service, guests return when they enjoy the food. As a Manager, you will get to know our guests and the greater community by participating in media events, taking time to meet and develop relationships with guests, leading by example. Human Resources: The Manager will consistently hold team members accountable to the policies and standards of Acme Hospitality while also delivering and fostering a supportive culture. The Manager will never ignore situations and always take corrective action in a way that builds respect and the strength of the overall team. Required Education and Work Experience: 3-5 years in related positions Advanced knowledge of food professional principles and practices. Hospitality or Culinary Degree preferred Excellent knowledge of Operations Systems. Excellent communication skills. Reporting Structure : The Manager reports to the General Manager. Supervisory Responsibilities: The Manager oversees and manages all FOH team members. Travel Requirements: The Manager will not be expected to travel. Job Status: Exempt Important Notice: This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks. Physical Requirements/Environmental Factors: Standing - Constant Walking - Constant Sitting - Frequent Climbing - OCCASIONAL Crawling - N/A Kneeling - FREQUENT OCCASIONAL Bending - OCCASIONAL OCCASIONAL Reaching above Shoulder - Constant FREQUENT Lifting: 10 lbs. - Constant 11 - 20 lbs. - Constant 21 - 50 lbs. - FREQUENT 50 - 100 lbs. - OCCASIONAL Carrying: 10 lbs. - Constant 11 - 20 lbs. - Constant FREQUENT 21 - 50 lbs. - OCCASIONAL FREQUENT 51 - 100 lbs. - OCCASIONAL Pushing - Constant Pulling - Constant Manual Dexterity - Constant Bi-Manual Dexterity - Constant Fine Motor Skills - Constant Gross Motor - Constant Eye/Hand Coordination - Constant Near Vision - Constant Far Vision - Constant Color Recognition - Constant Hearing - Constant ENVIRONMENTAL FACTORS Working Outside YES Working Inside YES Working alone YES Working closely with others YES Excessive cold/heat YES Excessive humidity/dampness YES Noise/Vibrations YES Working above ground YES Working below ground NO Working with chemicals/solvents/detergents/cleaners YES Working on uneven surfaces NO Operating moving equipment or vehicles NO Working around machinery or moving equipment YES Climbing on scaffolds or ladders YES Working under hazardous conditions NO Guest Service Standards GREET ALL YOU MEET Say hello to everyone you see and make eye contact. Remember the guest or team member’s names and use them often. SELL THE PROPERTY Sell the services and facilities of the property first. Help the company obtain new customers and retain current customers. Memorize basic property information; be able to give accurate directions. Thank our guests for their business AND invite them to return. TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTION Listen and respond with empathy to guest or team member inquiries and stay with the individual until he/she is satisfied. If a guest or team member asks for directions, do not point – escort the guest or team member to the destination. Never say, “NO”, ask for assistance. PROMOTE SAFETY AND SECURITY Know your property’s emergency procedures. Protect the company’s property against damage or loss. Report any unsafe working condition. PRACTICE CONTINUOUS IMPROVEMENT First, master the basics. Look for ways to do your work better, faster and smarter. Share those ideas. Be part of the solution; always accompany criticisms with suggestions for improvement. Keep an open mind; be “flexible” to do new things and old things in new ways. PROJECT A POSITIVE, PROFESSIONAL IMAGE Follow the company appearance standards at all times. Keep your work area clean and professional. Never discuss internal business in front of guests. TAKE PRIDE IN ACME HOSPITALITY If you see something on the floor, pick it up. Show proper care for tools, equipment and facilities. Speak positively about the company and your co-workers. Systems you need to know: Paylocity, CTUIT, Google Drive, PlateIQ, Focus POS, Toast, TripleSeat, Excel, Word, InDesign The company reserves the right to revise and change job duties as the need arises. I have read and understand the requirements of this position and agree to this position and agree that I am able to meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment.

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