Deskside Support Technician

Provide Tier 1 & 2 desktop user support. Provide support for desktop (Windows 7 & Windows 10) and the Microsoft Office Suite. Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis. Install workstation software and hardware- locally and via remote. Diagnose and resolve LAN configuration problems. Evaluate and diagnose cabling, software, and hardware problems. Install and support of telecommunications hardware. Basic LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned. Email User support (MS Outlook, Outlook 365). Data backup and restoration Provide technical support for webcast/video teleconferences. Security patches and software upgrade surge support Support technology upgrades – both hardware and software. Provide problem tracking support (CA ServiceDesk) – end-user desktop/server support. Perform field office visits. Perform root cause analysis. Perform desktop/server decommissioning. Documentation of standard IT processes and procedures. Required skills: 5 to 7 years of experience

Relevant Microsoft Certifications

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