Sports Basement
Join Sports Basement as a
Senior Bike Mechanic . You will work directly with the Management team to ensure the day-to-day operations and expectations of your zone/department are being met. Responsibilities: Apply company core values, policies, procedures, and safety measures. Demonstrate good judgment in all situations. Hustle throughout your shift in a fast-paced environment. Remain positive in challenging situations and offer creative solutions to problems. Customer Service / Service Writing: Greet and help 100% of Service customers and call for help when appropriate. WOW Customer Service: Make contact, meet basic needs, engage, create ambassadors. Utilize SB tools (Sales Saver, JSY, LYP and Lightspeed) to deliver wow customer service. Provide clear and concise communication (verbal and written) with customers about work orders. Mechanic Metrics: Average dollars in labor is >$660 AND >$110/hr for FT ; PT average is >$110/hr for a score of 4. Repairs/builds are complete at expected pace and thorough to ensure customer satisfaction. Handle all parts ordering and work flow of the shop. Maintain a clean and safe work environment. Qualifications: Previous retail or industry experience. Know how to do a tubular and tubeless tire set up. Wheel building is required. Proficient in parts ordering. Clear passion for cycling and an advocate for all things bikes. Strong verbal and written communication with customers and staff. What We Offer: Competitive wage with plenty of opportunities for advancement. Full health, dental, and optical coverage (full-time staff). Participation in our profit-sharing bonus pool (full-time staff). 40% off our already low prices. A kitchen fully stocked with free, tasty, healthy food for breakfast, lunch, and/or dinner. Sports Basement is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, martial status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (Includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
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Senior Bike Mechanic . You will work directly with the Management team to ensure the day-to-day operations and expectations of your zone/department are being met. Responsibilities: Apply company core values, policies, procedures, and safety measures. Demonstrate good judgment in all situations. Hustle throughout your shift in a fast-paced environment. Remain positive in challenging situations and offer creative solutions to problems. Customer Service / Service Writing: Greet and help 100% of Service customers and call for help when appropriate. WOW Customer Service: Make contact, meet basic needs, engage, create ambassadors. Utilize SB tools (Sales Saver, JSY, LYP and Lightspeed) to deliver wow customer service. Provide clear and concise communication (verbal and written) with customers about work orders. Mechanic Metrics: Average dollars in labor is >$660 AND >$110/hr for FT ; PT average is >$110/hr for a score of 4. Repairs/builds are complete at expected pace and thorough to ensure customer satisfaction. Handle all parts ordering and work flow of the shop. Maintain a clean and safe work environment. Qualifications: Previous retail or industry experience. Know how to do a tubular and tubeless tire set up. Wheel building is required. Proficient in parts ordering. Clear passion for cycling and an advocate for all things bikes. Strong verbal and written communication with customers and staff. What We Offer: Competitive wage with plenty of opportunities for advancement. Full health, dental, and optical coverage (full-time staff). Participation in our profit-sharing bonus pool (full-time staff). 40% off our already low prices. A kitchen fully stocked with free, tasty, healthy food for breakfast, lunch, and/or dinner. Sports Basement is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, martial status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (Includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
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