MUFG
Microsoft Teams Calling Senior Voice Engineer, VP
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. Job Summary:
The Microsoft Teams Calling Engineer, VP will be responsible for the engineering and support of the MUFG Teams Calling Voice environment, leading the performance management insights, and ensuring the high availability and performance of critical Telecommunications infrastructure leveraging the IR Prognosis solution. Responsibilities:
Serve as a subject matter expert on both Microsoft Teams Calling and Voice Infrastructure IR Prognosis performance management solution Ensure the operational readiness of Microsoft Teams Calling environment and assist in upskilling of peer group in both environments Manage and troubleshoot Microsoft Teams Phone System ensuring efficient service delivery Lead incident management and troubleshooting processes to enhance service reliability and speedy restoration for Microsoft Teams Phone System and related Voice services as needed Lead performance management for Telecommunications Infrastructure leveraging the IR Prognosis solution ensuring visibility and analytics across multi-vendor environments which provide insights that ensure the high availability and performance of critical Voice systems Consult with business partners to understand their needs and provide strategic guidance on Microsoft Teams capabilities and best practices Work closely with architecture, other engineering teams, telephony providers and third-party vendors to enable advanced Voice features in Microsoft Teams Responsible for planning and executing Microsoft Teams Calling deployments, including number porting, Teams IP phone and SIP gateways Deploying and configuring Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans Develop and maintain technical documentation for engineering and operational teams to ensure clarity and consistency in processes Support presentative maintenance programs, disaster recovery plans and redundancy plans; maintain and test plans regularly Lead Risk, regulatory matters, and Vulnerability Management for MS Teams Calling environment, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration Willingness to be flexible to work extended hours as needed and deadlines required, and be on a rotational on-call 24x7 schedule Skills:
Proven experience in a large financial services company or similar environment, with proven 5-10 years in a senior Voice engineering role In-depth, firsthand knowledge of Microsoft Teams Calling deployment, operations, and troubleshooting, including expertise in cloud connectivity, network infrastructures and expertise in developing diagrams and presentations Firsthand knowledge of IR Prognosis deployment, operations, and troubleshooting, including analytics, reporting, and preventive health through monitoring process implementation Voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS), networking, Cisco CUCM, Voice cloud, server operating systems (Linux, Windows) and application software Certification: Microsoft Teams Voice Engineer Expert is preferred or Core O365 platform, Microsoft Enterprise Administrator Expert, Microsoft MS700 Teams Administrator, CCNA-Voice, CCNP-Voice, Collaboration, or other Telecommunications certifications are a plus Microsoft 365 Proficiency: Expertise with Visio, familiarity with Azure AD, O365 license management, and O365 Groups, as well as experience with Graph, Power Apps, and Flow Nice to have: Both knowledge and experience with IPC Turret, NICE & Calabrio Call Recording, ServiceNow is a plus Soft skills: Must be responsible, initiative-taking, self-starter, engaged and well-organized Excellent communication and people skills are a must have Must be able to multitask, manage multiple projects and pivot with ease as priorities change Ability to thrive and work independently or in a team environment Education:
Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.
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Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. Job Summary:
The Microsoft Teams Calling Engineer, VP will be responsible for the engineering and support of the MUFG Teams Calling Voice environment, leading the performance management insights, and ensuring the high availability and performance of critical Telecommunications infrastructure leveraging the IR Prognosis solution. Responsibilities:
Serve as a subject matter expert on both Microsoft Teams Calling and Voice Infrastructure IR Prognosis performance management solution Ensure the operational readiness of Microsoft Teams Calling environment and assist in upskilling of peer group in both environments Manage and troubleshoot Microsoft Teams Phone System ensuring efficient service delivery Lead incident management and troubleshooting processes to enhance service reliability and speedy restoration for Microsoft Teams Phone System and related Voice services as needed Lead performance management for Telecommunications Infrastructure leveraging the IR Prognosis solution ensuring visibility and analytics across multi-vendor environments which provide insights that ensure the high availability and performance of critical Voice systems Consult with business partners to understand their needs and provide strategic guidance on Microsoft Teams capabilities and best practices Work closely with architecture, other engineering teams, telephony providers and third-party vendors to enable advanced Voice features in Microsoft Teams Responsible for planning and executing Microsoft Teams Calling deployments, including number porting, Teams IP phone and SIP gateways Deploying and configuring Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans Develop and maintain technical documentation for engineering and operational teams to ensure clarity and consistency in processes Support presentative maintenance programs, disaster recovery plans and redundancy plans; maintain and test plans regularly Lead Risk, regulatory matters, and Vulnerability Management for MS Teams Calling environment, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration Willingness to be flexible to work extended hours as needed and deadlines required, and be on a rotational on-call 24x7 schedule Skills:
Proven experience in a large financial services company or similar environment, with proven 5-10 years in a senior Voice engineering role In-depth, firsthand knowledge of Microsoft Teams Calling deployment, operations, and troubleshooting, including expertise in cloud connectivity, network infrastructures and expertise in developing diagrams and presentations Firsthand knowledge of IR Prognosis deployment, operations, and troubleshooting, including analytics, reporting, and preventive health through monitoring process implementation Voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS), networking, Cisco CUCM, Voice cloud, server operating systems (Linux, Windows) and application software Certification: Microsoft Teams Voice Engineer Expert is preferred or Core O365 platform, Microsoft Enterprise Administrator Expert, Microsoft MS700 Teams Administrator, CCNA-Voice, CCNP-Voice, Collaboration, or other Telecommunications certifications are a plus Microsoft 365 Proficiency: Expertise with Visio, familiarity with Azure AD, O365 license management, and O365 Groups, as well as experience with Graph, Power Apps, and Flow Nice to have: Both knowledge and experience with IPC Turret, NICE & Calabrio Call Recording, ServiceNow is a plus Soft skills: Must be responsible, initiative-taking, self-starter, engaged and well-organized Excellent communication and people skills are a must have Must be able to multitask, manage multiple projects and pivot with ease as priorities change Ability to thrive and work independently or in a team environment Education:
Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.
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