SAFER FOUNDATION
Chicago, IL (West Garfield Park area) | United States
Job Description:
The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment. General Summary: The Reentry Navigator will be part of an innovative collaboration known as the Supportive Reentry Network Collaborative - Healthcare Transformation Collaborative (SRNC-HTC). The supportive reentry network collaborative healthcare transformation collaborative is a pilot through Human and Family Services allowing community-led partners to deliver services addressing the social determinants of health. The reentry navigator will be a part of a multi-disciplinary team engaged in cross-systems care coordination, integrated referral response, screening and enrollment and providing short-term interventions towards returning residents. Essential Duties and Responsibilities:
Receive and act upon referrals within 24-48 hours of receipt. Conduct outreach as necessary to make contact, leveraging collateral contacts or other involved parties. For all referrals, conduct initial screenings/assessments to determine immediate and short-term needs taking into consideration desired services, geography, client choice, insurance status, justice supervision status, and other considerations. Using Salesforce, CareLogic, and/or other database(s), register clients into the system. Provide direct coaching, advice, counseling, crisis intervention and follow-up to all clients. Directly complete Medicaid/SNAP applications as necessary, as well as assisting with reactivations of coverage for people who have been recently released or for people whose benefits have lapsed. Based on emergent and expressed needs, provide clients assistance in regards to housing, clothing, physical care, substance use and mental health treatment, legal issues, basic needs support, etc. that will support client preparedness for the transition back into the community and for employment. Required Knowledge, Skills and Abilities:
Knowledge of common concepts, theories, issues and best practices concerning reentry Knowledge of computer-based and web-based applications (Microsoft Office, Internet Explorer, Google Chrome, Mozilla Firefox, etc.) Ability to troubleshoot, problem-solve Ability to represent Safer Foundation in a professional manner while also being able to develop a rapport with clients from diverse backgrounds Telephone etiquette skills Data entry skills Knowledgeable about Medicaid in Illinois as well as other public benefits Knowledgeable about resources in the community for formerly incarcerated individuals Skilled in active listening and conveying information to others effectively Skilled in Social Perceptiveness (Being aware of others' reactions and understanding why they react as they do) Skilled in Critical Thinking, judgment and decision-making Skilled in de-escalation techniques and conflict resolution Education and Experience: High School Diploma with 3 years' experience working as a case manager in a social service setting required. Bachelor's Degree with 2 years of experience working as a case manager in a social service setting preferred. Individuals with direct lived experience preferred. Experience working with individuals recently released from incarceration is preferred. Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans
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The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment. General Summary: The Reentry Navigator will be part of an innovative collaboration known as the Supportive Reentry Network Collaborative - Healthcare Transformation Collaborative (SRNC-HTC). The supportive reentry network collaborative healthcare transformation collaborative is a pilot through Human and Family Services allowing community-led partners to deliver services addressing the social determinants of health. The reentry navigator will be a part of a multi-disciplinary team engaged in cross-systems care coordination, integrated referral response, screening and enrollment and providing short-term interventions towards returning residents. Essential Duties and Responsibilities:
Receive and act upon referrals within 24-48 hours of receipt. Conduct outreach as necessary to make contact, leveraging collateral contacts or other involved parties. For all referrals, conduct initial screenings/assessments to determine immediate and short-term needs taking into consideration desired services, geography, client choice, insurance status, justice supervision status, and other considerations. Using Salesforce, CareLogic, and/or other database(s), register clients into the system. Provide direct coaching, advice, counseling, crisis intervention and follow-up to all clients. Directly complete Medicaid/SNAP applications as necessary, as well as assisting with reactivations of coverage for people who have been recently released or for people whose benefits have lapsed. Based on emergent and expressed needs, provide clients assistance in regards to housing, clothing, physical care, substance use and mental health treatment, legal issues, basic needs support, etc. that will support client preparedness for the transition back into the community and for employment. Required Knowledge, Skills and Abilities:
Knowledge of common concepts, theories, issues and best practices concerning reentry Knowledge of computer-based and web-based applications (Microsoft Office, Internet Explorer, Google Chrome, Mozilla Firefox, etc.) Ability to troubleshoot, problem-solve Ability to represent Safer Foundation in a professional manner while also being able to develop a rapport with clients from diverse backgrounds Telephone etiquette skills Data entry skills Knowledgeable about Medicaid in Illinois as well as other public benefits Knowledgeable about resources in the community for formerly incarcerated individuals Skilled in active listening and conveying information to others effectively Skilled in Social Perceptiveness (Being aware of others' reactions and understanding why they react as they do) Skilled in Critical Thinking, judgment and decision-making Skilled in de-escalation techniques and conflict resolution Education and Experience: High School Diploma with 3 years' experience working as a case manager in a social service setting required. Bachelor's Degree with 2 years of experience working as a case manager in a social service setting preferred. Individuals with direct lived experience preferred. Experience working with individuals recently released from incarceration is preferred. Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans
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