ITXL
Overview
Join to apply for the
REACH Case Manager
role at
ITXL
Location: Belltown
Salary: $72,500-$74,500
Schedule: 8:00am-4:30pm
Working at Evergreen Treatment Services makes a big difference in our community!
Job Summary The Integrated Care (IC) domain at REACH focuses on individuals with complex health issues who live unsheltered and use drugs. Grounded in harm reduction principles, the work within this domain requires a comprehensive approach that recognizes the interconnectedness of health, home, community, and pleasure in fostering well-being. At its core, this approach recognizes that drug use is often complex, influenced by a multitude of factors including social, economic, and health-related issues, demanding an approach to care that considers the whole person and is tailored to the individual according to their unique needs and identity.
The Care Manager role is part of the REACH team that supports ETS’ mission through providing outreach, engagement, intensive case management and care coordination services to adults experiencing behavioral health challenges who have not effectively engaged in needed services. The goal is to develop trusting relationships within which clients may explore their needs and goals and receive ongoing support to engage in services that will help improve their stability and quality of life. Client-centered services are provided from a harm reduction perspective utilizing motivational interviewing skills. The case manager must develop collaborative relationships with staff of other agencies providing services to this population in order to effectively coordinate care. The nature of this position is extremely independent, requiring creative thinking, multitasking, time management and organizational skills, and conflict resolution skills.
Clients from vulnerable populations who regularly experience oppression, injustice and have less access to services are prioritized at our organization.
This position requires a passion for working with these populations as well as familiarity with systemic racism, oppression, poverty and how these injustices affect communities and individual clients. This position requires comfort working with clients who are actively engaged in substance use and may present under the influence of substances or with acute mental health symptoms. Possessing an understanding of chronic health conditions, advocacy within medical systems and an ability to work through and minimize trauma that clients have experienced historically within these systems or may experience again as they begin to access services is critical.
Bi-lingual Spanish speaking applicants are highly desired.
The position is (hybrid/full-time onsite), and the days and hours are 8:00AM-4:30PM.
Responsibilities
Provide outreach, engagement, intensive case management and care coordination services for assigned clients: meet clients where they are, either on the streets or at other service facilities (including jail), to explain offered services and establish a working relationship. Develop rapport and a trusting relationship with clients through respectful outreach and client-centered engagement practices. Develop and implement in collaboration with the client an individualized Service Plan which addresses the client’s stated needs and priorities. Review and update this plan regularly to reflect progress or attainment of articulated goals and the emergence of new client needs and to help the client move toward the achievement of autonomy.
Assist clients in obtaining housing and maintaining housing stability.
Assist clients with establishing and maintaining primary medical care and addressing chronic health conditions.
Assess nature and severity of clients’ substance use issues and match clinical interventions to each individual’s stage of change, focusing on reducing the harmful consequences of substance use through self-change methods.
Address clients’ needs for mental health and substance use disorder treatment services and facilitate engagement in appropriate supportive services.
Assist clients in achieving financial stability through access to entitlement programs, protective payee ships, educational and vocational programs, and employment opportunities.
Develop and maintain productive working relationships with community programs which may support clients to provide effective coordination of care.
Provide services consistent with ETS/REACH program policies and procedures.
Assist clients in keeping appointments.
Assist clients in developing a spending plan and in shopping.
Advocate for the client with a wide variety of other service providers: assist with accessing needed services by setting up and attending appointments with clients in order to provide continuity of care. Identify gaps and barriers in available community resources and advocate for systemic changes.
Attend REACH and Vital team meetings, LEAD Operational Work Group meetings and other required meetings.
Utilize clinical supervision, psychiatric consultation and peer support for exploring clinical intervention strategies, countertransference, resource development, self-care and burnout prevention.
Develop and maintain client files for assigned caseload according to Agency, contract and state requirements.
Local travel on behalf of the Agency is a job requirement.
Note: New and/or different duties and responsibilities may be assigned to this job at any time.
Qualifications Credential (License, Certification, Provider One, etc.)
SUDP/SUDPT’s and MSW’s highly desirable.
Education And/or Relevant And Lived Experience
High school diploma or equivalent required, undergraduate degree preferred. Academic training in the social service field and in the area of substance use disorder and mental health treatment desired.
A minimum of three years of experience in work related to social work or outreach programs.
Experience providing services from a harm reduction perspective to individuals experiencing behavioral health challenges highly desirable.
Knowledge And Skills
Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
Strong interpersonal skills and verbal/ written communication skills.
Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
Flexible team player, with excellent attention to detail.
Ability to maintain confidentiality and use discretion when handling highly sensitive information.
Ability to set boundaries, resolve conflict and de-escalate issues.
Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google
Physical Conditions And Requirements
The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.
The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.
Equipment Used
Computer, photocopier, fax machine, and phone.
Possible use of a program vehicle, for which a valid Driver’s License and acceptable driving would be required.
Inclusivity And Reasonable Accommodation Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment, and candidates with prior criminal convictions will be invited to provide additional context as needed. ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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REACH Case Manager
role at
ITXL
Location: Belltown
Salary: $72,500-$74,500
Schedule: 8:00am-4:30pm
Working at Evergreen Treatment Services makes a big difference in our community!
Job Summary The Integrated Care (IC) domain at REACH focuses on individuals with complex health issues who live unsheltered and use drugs. Grounded in harm reduction principles, the work within this domain requires a comprehensive approach that recognizes the interconnectedness of health, home, community, and pleasure in fostering well-being. At its core, this approach recognizes that drug use is often complex, influenced by a multitude of factors including social, economic, and health-related issues, demanding an approach to care that considers the whole person and is tailored to the individual according to their unique needs and identity.
The Care Manager role is part of the REACH team that supports ETS’ mission through providing outreach, engagement, intensive case management and care coordination services to adults experiencing behavioral health challenges who have not effectively engaged in needed services. The goal is to develop trusting relationships within which clients may explore their needs and goals and receive ongoing support to engage in services that will help improve their stability and quality of life. Client-centered services are provided from a harm reduction perspective utilizing motivational interviewing skills. The case manager must develop collaborative relationships with staff of other agencies providing services to this population in order to effectively coordinate care. The nature of this position is extremely independent, requiring creative thinking, multitasking, time management and organizational skills, and conflict resolution skills.
Clients from vulnerable populations who regularly experience oppression, injustice and have less access to services are prioritized at our organization.
This position requires a passion for working with these populations as well as familiarity with systemic racism, oppression, poverty and how these injustices affect communities and individual clients. This position requires comfort working with clients who are actively engaged in substance use and may present under the influence of substances or with acute mental health symptoms. Possessing an understanding of chronic health conditions, advocacy within medical systems and an ability to work through and minimize trauma that clients have experienced historically within these systems or may experience again as they begin to access services is critical.
Bi-lingual Spanish speaking applicants are highly desired.
The position is (hybrid/full-time onsite), and the days and hours are 8:00AM-4:30PM.
Responsibilities
Provide outreach, engagement, intensive case management and care coordination services for assigned clients: meet clients where they are, either on the streets or at other service facilities (including jail), to explain offered services and establish a working relationship. Develop rapport and a trusting relationship with clients through respectful outreach and client-centered engagement practices. Develop and implement in collaboration with the client an individualized Service Plan which addresses the client’s stated needs and priorities. Review and update this plan regularly to reflect progress or attainment of articulated goals and the emergence of new client needs and to help the client move toward the achievement of autonomy.
Assist clients in obtaining housing and maintaining housing stability.
Assist clients with establishing and maintaining primary medical care and addressing chronic health conditions.
Assess nature and severity of clients’ substance use issues and match clinical interventions to each individual’s stage of change, focusing on reducing the harmful consequences of substance use through self-change methods.
Address clients’ needs for mental health and substance use disorder treatment services and facilitate engagement in appropriate supportive services.
Assist clients in achieving financial stability through access to entitlement programs, protective payee ships, educational and vocational programs, and employment opportunities.
Develop and maintain productive working relationships with community programs which may support clients to provide effective coordination of care.
Provide services consistent with ETS/REACH program policies and procedures.
Assist clients in keeping appointments.
Assist clients in developing a spending plan and in shopping.
Advocate for the client with a wide variety of other service providers: assist with accessing needed services by setting up and attending appointments with clients in order to provide continuity of care. Identify gaps and barriers in available community resources and advocate for systemic changes.
Attend REACH and Vital team meetings, LEAD Operational Work Group meetings and other required meetings.
Utilize clinical supervision, psychiatric consultation and peer support for exploring clinical intervention strategies, countertransference, resource development, self-care and burnout prevention.
Develop and maintain client files for assigned caseload according to Agency, contract and state requirements.
Local travel on behalf of the Agency is a job requirement.
Note: New and/or different duties and responsibilities may be assigned to this job at any time.
Qualifications Credential (License, Certification, Provider One, etc.)
SUDP/SUDPT’s and MSW’s highly desirable.
Education And/or Relevant And Lived Experience
High school diploma or equivalent required, undergraduate degree preferred. Academic training in the social service field and in the area of substance use disorder and mental health treatment desired.
A minimum of three years of experience in work related to social work or outreach programs.
Experience providing services from a harm reduction perspective to individuals experiencing behavioral health challenges highly desirable.
Knowledge And Skills
Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
Strong interpersonal skills and verbal/ written communication skills.
Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
Flexible team player, with excellent attention to detail.
Ability to maintain confidentiality and use discretion when handling highly sensitive information.
Ability to set boundaries, resolve conflict and de-escalate issues.
Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google
Physical Conditions And Requirements
The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.
The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.
Equipment Used
Computer, photocopier, fax machine, and phone.
Possible use of a program vehicle, for which a valid Driver’s License and acceptable driving would be required.
Inclusivity And Reasonable Accommodation Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment, and candidates with prior criminal convictions will be invited to provide additional context as needed. ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at ITXL by 2x
Get notified about new Case Manager jobs in
Seattle, WA .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr