Wpnursing
Director of Transitional Services (Admission's & Marketing Coordinator)
Wpnursing, Fayetteville, North Carolina, United States, 28305
Director of Transitional Services Job Description
Our dynamic organization is looking for a detail-oriented, self-motivated individual to manage facility census through relationships with insurers, hospitals, physicians and community organizations, to generate patient referrals and admissions. Duties and Responsibilities
Has primary responsibility for satisfaction for Transitional Rehab patients. Achieves facility census goals and annual budget projections. Serves as a liaison between the facility and referral sources including, but not limited to, hospitals, physicians, community organizations and home health agencies. Develops objectives and strategies to maximize short and long-term admissions utilizing key referral sources. Serves as a liaison between the facility and patients/family members with a specific focus on customer service. Works with interdepartmental team to coordinate screening and admission of patients to the facility. Collects and distributes facility statistics for internal and external purposes. Provides feedback to interdepartmental teams on process improvement and customer service successes and challenges. Conducts appropriate research and analysis of local market and current market trends. Maintains effective and timely communications with facility administrator, designated team members and key referral sources. Takes initiative; looks for opportunities to improve patient experience, validate our differentiation to referral partners and improve our outcomes. Develop and spearhead facility’s customer service initiatives. Conducts facility tours for prospective patients, families and other guests as needed. Participate/attend required facility meetings and other meetings as deemed appropriate by facility Administrator. Maintains knowledge base of Medicare, Medicaid and private insurance reimbursement, processes and policies. Manages all daily activities within facility as deemed necessary by Facility administrator. Effectively networks with appropriate referral sources. Establish facility as a community educational resource. Maintains extensive “referral partner” email distribution lists. Presents program results to both internal and external customers. Conduct appropriate marketing functions to establish facility as a market leader. Ideal candidate will have experience in healthcare or pharmaceutical sales with an emphasis on general surgeons and orthopedic practices.
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Our dynamic organization is looking for a detail-oriented, self-motivated individual to manage facility census through relationships with insurers, hospitals, physicians and community organizations, to generate patient referrals and admissions. Duties and Responsibilities
Has primary responsibility for satisfaction for Transitional Rehab patients. Achieves facility census goals and annual budget projections. Serves as a liaison between the facility and referral sources including, but not limited to, hospitals, physicians, community organizations and home health agencies. Develops objectives and strategies to maximize short and long-term admissions utilizing key referral sources. Serves as a liaison between the facility and patients/family members with a specific focus on customer service. Works with interdepartmental team to coordinate screening and admission of patients to the facility. Collects and distributes facility statistics for internal and external purposes. Provides feedback to interdepartmental teams on process improvement and customer service successes and challenges. Conducts appropriate research and analysis of local market and current market trends. Maintains effective and timely communications with facility administrator, designated team members and key referral sources. Takes initiative; looks for opportunities to improve patient experience, validate our differentiation to referral partners and improve our outcomes. Develop and spearhead facility’s customer service initiatives. Conducts facility tours for prospective patients, families and other guests as needed. Participate/attend required facility meetings and other meetings as deemed appropriate by facility Administrator. Maintains knowledge base of Medicare, Medicaid and private insurance reimbursement, processes and policies. Manages all daily activities within facility as deemed necessary by Facility administrator. Effectively networks with appropriate referral sources. Establish facility as a community educational resource. Maintains extensive “referral partner” email distribution lists. Presents program results to both internal and external customers. Conduct appropriate marketing functions to establish facility as a market leader. Ideal candidate will have experience in healthcare or pharmaceutical sales with an emphasis on general surgeons and orthopedic practices.
#J-18808-Ljbffr