Roseburg Forest Products
Overview
Lead and manage the company’s self-insured workers’ compensation program to ensure effective claims administration, cost control, and quality care for injured team members. This role oversees claims processing, investigations, and acceptance decisions, partnering closely with the third-party administrator (TPA) to drive performance, compliance, and continuous improvement. Key Responsibilities
Serve as the primary resource to company safety staff and site leaders in achieving workers’ compensation and safety KPI’s, including cost per hour metrics Provide workers’ compensation and investigations training as requested to safety, HR, and leadership teams Administer the company workers' compensation program to ensure timely, accurate and effective adjudication of workers' compensation claims Advise departments on developing and administering effective return-to-work programs Manage early intervention program companywide and assist with establishing local medical resources and partners Develop, reviews, and revises policies related to workers' compensation and transitional duty return-to-work programs and practices, ensuring continuous compliance with Department of Labor and Industries requirements, state, and federal laws Exercise settlement authority on workers' compensation litigation and resolve complex or sensitive claims issues Oversee workers' compensation program reserves and evaluate TPA performance, annual reports, and contracts to identify cost savings and claims management improvements Represent company in mediations, hearings, and legal proceedings with proper legal counsel as needed Establish and monitor individual and unit performance goals Build and maintain partnerships with legal partners, industry peers, and medical community Model company core values Other duties as assigned Required Qualifications
Bachelor's degree in business administration, human resources, or risk management or equivalent education, training, and experience 5 years of experience with workers' compensation claims administration 3 years of supervisory experience over workers' compensation claims Excellent listening, written and verbal communications skills Investigation training or background including claims investigation work including injured worker interviews Good interpersonal skills Previous experience managing a TPA account Claims system operation Demonstrated understanding of applicable occupational safety and health regulations Strong teaching, coaching, facilitation, and mentoring skills Maintain the highest ethical standards in dealing with confidential information Deep knowledge of industry best practices, jurisdictional regulations, and claims adjudication Ability to interpret industrial insurance laws, rules, and case law to guide adjudication decisions Preferred Qualifications
Ten years of increasing responsibility in workers' compensation claims administration Experience with self-insured workers’ compensation programs and claims administration Seniority level
Associate Employment type
Full-time Job function
Human Resources Industries
Paper and Forest Product Manufacturing
#J-18808-Ljbffr
Lead and manage the company’s self-insured workers’ compensation program to ensure effective claims administration, cost control, and quality care for injured team members. This role oversees claims processing, investigations, and acceptance decisions, partnering closely with the third-party administrator (TPA) to drive performance, compliance, and continuous improvement. Key Responsibilities
Serve as the primary resource to company safety staff and site leaders in achieving workers’ compensation and safety KPI’s, including cost per hour metrics Provide workers’ compensation and investigations training as requested to safety, HR, and leadership teams Administer the company workers' compensation program to ensure timely, accurate and effective adjudication of workers' compensation claims Advise departments on developing and administering effective return-to-work programs Manage early intervention program companywide and assist with establishing local medical resources and partners Develop, reviews, and revises policies related to workers' compensation and transitional duty return-to-work programs and practices, ensuring continuous compliance with Department of Labor and Industries requirements, state, and federal laws Exercise settlement authority on workers' compensation litigation and resolve complex or sensitive claims issues Oversee workers' compensation program reserves and evaluate TPA performance, annual reports, and contracts to identify cost savings and claims management improvements Represent company in mediations, hearings, and legal proceedings with proper legal counsel as needed Establish and monitor individual and unit performance goals Build and maintain partnerships with legal partners, industry peers, and medical community Model company core values Other duties as assigned Required Qualifications
Bachelor's degree in business administration, human resources, or risk management or equivalent education, training, and experience 5 years of experience with workers' compensation claims administration 3 years of supervisory experience over workers' compensation claims Excellent listening, written and verbal communications skills Investigation training or background including claims investigation work including injured worker interviews Good interpersonal skills Previous experience managing a TPA account Claims system operation Demonstrated understanding of applicable occupational safety and health regulations Strong teaching, coaching, facilitation, and mentoring skills Maintain the highest ethical standards in dealing with confidential information Deep knowledge of industry best practices, jurisdictional regulations, and claims adjudication Ability to interpret industrial insurance laws, rules, and case law to guide adjudication decisions Preferred Qualifications
Ten years of increasing responsibility in workers' compensation claims administration Experience with self-insured workers’ compensation programs and claims administration Seniority level
Associate Employment type
Full-time Job function
Human Resources Industries
Paper and Forest Product Manufacturing
#J-18808-Ljbffr