U-Haul
Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America U-Haul International, Inc. is hiring a Workers' Compensation Manager to supervise a team of injury counselors and ensure claims are handled in accordance with state laws and company claim standards. This position involves the supervision of staff and the occasional direct handling of tasks and/or claims.
This is a fully onsite position located at our corporate campus in Phoenix, AZ.
What You’ll Do:
Establish and maintain expectations with Work Comp TPA to ensure claims are handled according to U-Haul Service Instructions.
Train and mentor injury counselors while providing ongoing technical support and career development opportunities.
Monitor incoming claim activity to ensure Injury Counselor caseloads are balanced.
Plan and lead quarterly file reviews with TPA and broker.
Review existing programs and protocols to ensure adherence and identify opportunities for improvement.
Utilize data from TPA and U-Haul analytics team to deliver actionable insights to Risk Management Director and executive leadership.
Foster strong relationships with TPAs, excess carriers, brokers and internal stakeholders to ensure claim efficiency.
Review and approve vendor invoices and third-party services related to medical management.
Work closely with team members, TPA, attorneys, and physician teams to communicate and collaborate on workers’ compensation file concerns.
Manage the workflow of assigned workers’ compensation files, including telephone and email inquiries from employers, insurance carriers, attorneys, and nurse case managers, regarding injured workers.
Lead weekly/monthly staff meetings.
Maintain relationships with existing vendors/identify new vendors when the need arises.
What We’re Looking For: In-depth knowledge of WC laws, claims handling, and medical/litigation processes, with experience overseeing TPAs.
Ability to assign work, guide, and develop injury counselors or similar staff.
Proficient in claims trend analysis, risk identification, and presenting actionable insights into leadership.
Skilled in fostering collaboration with TPAs, brokers, attorneys, physicians, and internal stakeholders.
Experience reviewing/approving third-party services and ensuring quality delivery.
Strong prioritization abilities, clear written/verbal communication, and proficiency in claims systems and MS Office tools.
Why Join Us: Nationally recognized brand with a dynamic, service-driven culture
Competitive benefits and growth opportunities
U-Haul Offers: Full Medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock Identity Theft
Savvy consumer wellness programs - from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul Federal Credit Union
Wellness Program
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
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Train and mentor injury counselors while providing ongoing technical support and career development opportunities.
Monitor incoming claim activity to ensure Injury Counselor caseloads are balanced.
Plan and lead quarterly file reviews with TPA and broker.
Review existing programs and protocols to ensure adherence and identify opportunities for improvement.
Utilize data from TPA and U-Haul analytics team to deliver actionable insights to Risk Management Director and executive leadership.
Foster strong relationships with TPAs, excess carriers, brokers and internal stakeholders to ensure claim efficiency.
Review and approve vendor invoices and third-party services related to medical management.
Work closely with team members, TPA, attorneys, and physician teams to communicate and collaborate on workers’ compensation file concerns.
Manage the workflow of assigned workers’ compensation files, including telephone and email inquiries from employers, insurance carriers, attorneys, and nurse case managers, regarding injured workers.
Lead weekly/monthly staff meetings.
Maintain relationships with existing vendors/identify new vendors when the need arises.
What We’re Looking For: In-depth knowledge of WC laws, claims handling, and medical/litigation processes, with experience overseeing TPAs.
Ability to assign work, guide, and develop injury counselors or similar staff.
Proficient in claims trend analysis, risk identification, and presenting actionable insights into leadership.
Skilled in fostering collaboration with TPAs, brokers, attorneys, physicians, and internal stakeholders.
Experience reviewing/approving third-party services and ensuring quality delivery.
Strong prioritization abilities, clear written/verbal communication, and proficiency in claims systems and MS Office tools.
Why Join Us: Nationally recognized brand with a dynamic, service-driven culture
Competitive benefits and growth opportunities
U-Haul Offers: Full Medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock Identity Theft
Savvy consumer wellness programs - from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul Federal Credit Union
Wellness Program
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
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