Medical Secretary - Cancer Center, Radiation Oncology Job at NYU Langone Hospita

Overview

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

Position Summary: We have an exciting opportunity to join our team as a Medical Secretary - Cancer Center, Radiation Oncology. Responsible for providing basic support services for Medical Office intake operations. Assist with post-visit inter-departmental scheduling for patient visits, treatments, and procedures in collaboration with other areas within the Medical Center. Obtains pre-authorizations/certifications for treatments and diagnostic procedures as appropriate. May provide assistance to less senior staff and cover the front-desk as needed.

Responsibilities

• Provides reception assistance (greet patients, answer calls, direct requests to proper individuals, etc.). Screens telephone callers professionally; takes messages or directs callers to the appropriate person or area.
• Performs other related duties as needed by providers and supervisors.
• Responsible for pre-authorizations and certifications with the exception of surgical procedures. Ensures appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process; questions physicians, if appropriate, to ensure accuracy and completeness of information.
• Post patient-appointment, coordinates inter-departmental scheduling for specialist visits, scans and procedures in accordance with insurance coverage and physician directives. Collaborates with other areas of the Medical Center and Insurance providers to obtain pre-authorizations/certifications for treatments and diagnostic procedures, and ensures patient is eligible at the time of their appointment. Refers to Senior Medical Secretary for scheduling related to Surgery and Infusion.
• Primarily responsible for taking patient phone calls and scheduling over the phone. Greets and screens telephone calls in a pleasant and professional manner. Schedules appointments for visits, procedures and follow-ups. Collects patient demographic data, electronically verifies insurance eligibility, coordinates pre-authorizations as appropriate, takes medical history, and assigns appointment to Physician based on procedure and insurance coverage. Refers Surgical and Infusion scheduling to Senior Medical Secretary.
• Maintains workload statistics and other data for departmental records. Records statistics in established time intervals designated by supervisor. Follows instructions given by supervisor and prepares information neatly.
• Prepares simple, routine memoranda, letters, labels, routine manuscripts, correspondence and other documents as needed. Reviews work for accuracy and completeness. May maintain routine calendar and assist in basic conference preparation and related duties.
• May assist, provide guidance and/or train less senior staff with completing intake related duties.
• Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies.
• Maintains and receives files for area. Keeps files organized and up-to-date to facilitate retrieval. Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms. Logs materials with respect to time and data when applicable. Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents to correct destination. Maintains copy for files. Faxes documents in accordance with departmental procedures.
• Answers patient questions to ensure understanding and satisfaction or refers them to more senior staff. Maintains confidentiality of privileged matters.
• Types routine material such as forms and letters, envelopes, etc., neatly and accurately. Writes materials clearly and legibly.
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
• Refers patients with questions regarding insurance coverage or financial matters to the Business Office Associate based on established criteria.
• Monitors intake work queue for timely intake completion.
• Scans necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
• Responsible for patient check-in and check-out. Gathers demographic data and materials, verifies insurance eligibility, collects and verifies information, and follows up to complete intake.
• Schedules routine appointments and follow-ups for visits and procedures that do not require pre-authorization. Prepares the daily schedule. Refers all inquiries regarding pre-authorizations/certifications to the Medical Secretary.

Minimum Qualifications

To qualify you must have a High School diploma. One year of relevant medical clerical experience. Must include prior physician practice experience and knowledge of medical terminology. Background in computer literacy preferred. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required.

Preferred Qualifications

Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with a comprehensive benefits and wellness package designed to support employees and their families across life stages. The benefits and wellness program focuses on physical, mental, nutritional, sleep, social, financial, and preventive care.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $66,290.06 - $66,290.06 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here.