California State University
Senior Academic Advisor - Students in Transition (2 positions)
California State University, San Jose, California, United States, 95199
Overview
Under limited supervision, the Senior Academic Advisor - Students in Transition supports the enrollment, retention, and graduation of former students returning to San José State University. The position provides holistic academic advising and success coaching to students navigating the process of returning to the university, selecting or changing majors, and re-engaging with academic life. The Senior Academic Advisor builds rapport with students to ease their transition back to SJSU, supports persistence through academic and personal challenges, and connects students to appropriate campus resources. The incumbent develops and delivers programming, workshops, and materials designed to promote academic success and belonging, while employing data-driven case management strategies to track student progress and implement timely interventions. The Senior Academic Advisor plays a key role in closing equity gaps and improving outcomes for diverse student populations by fostering a supportive, inclusive, and proactive advising environment. Key Responsibilities
Provide holistic academic advising and success coaching for former students returning to SJSU, including those previously disqualified or on academic notice. Assist students in creating individualized academic goals and educational plans aligned with university requirements, policies, and career aspirations. Guide students in navigating institutional procedures such as reinstatement, petitions, course withdrawals, and major selection. Monitor student progress using case management systems (e.g., EAB Navigate), track outcomes, and implement early interventions. Collaborate with campus partners including Undergraduate Education, Admissions, Registrar’s Office, and college advising units to support seamless student re-entry. Develop and implement workshops and programming to enhance academic skills (e.g., study strategies, time management, communication with instructors). Design and execute communication plans that align with campus deadlines and support cycles to increase student engagement and retention. Analyze advising data to identify trends and make recommendations to improve advising processes and student outcomes. Participate in student success initiatives, orientation, and events that promote engagement and a sense of belonging among returning and continuing students. Identify and refer students experiencing financial, housing, or personal challenges to appropriate support services. Knowledge, Skills & Abilities
Knowledge of student development theories, academic advising models, and best practices in student retention and success. Understanding of university policies, academic requirements, and procedures related to graduation, reinstatement, and change of major. Strong interpersonal and communication skills with the ability to build rapport and establish trust with diverse student populations. Skill in active listening, problem solving, conflict resolution, and decision making. Proficiency in case management tools (e.g., EAB Navigate), PeopleSoft, Microsoft Office, and Google Suite. Ability to organize and manage multiple projects, prioritize effectively, and meet deadlines in a fast-paced environment. Ability to exercise sound judgment, maintain confidentiality, and handle sensitive issues with discretion. Demonstrated commitment to equity, inclusion, and student-centered service. Ability to work both independently and collaboratively with students, staff, faculty, and campus partners. Required Qualifications
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related Three years of progressively responsible professional student services work experience A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling Preferred Qualifications
Master’s degree from an accredited four-year college or university in Counseling, Student Affairs, or related area Equivalent of 3 years progressively professional student services work experience. Experience working in an advising office/center, preferably a high volume and fast-paced work environment. Experience working with students, staff, faculty and administrators. Experience with university and college advising policies and procedures. Compensation
Classification: Student Services Professional III Anticipated Hiring Range: $5,540/month - $5,667/month CSU Salary Range: $5,540/month - $7,893/month SJSU offers employees a comprehensive benefits package typically worth 30-35% of base salary. For more information on programs available, see the Employee Benefits Summary. Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period:
October 10, 2025, through October 26, 2025 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information
University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy
The CSU strongly recommends that all individuals who access any in-person program or activity operated or controlled by the University follow CDC and CDPH vaccine recommendations and comply with safety measures. Questions may be sent to jobs@sjsu.edu. Additional Information
Satisfactory completion of a background check is required for employment. SJSU will issue a contingent offer that may be rescinded if the background check reveals disqualifying information. The standard background check includes criminal check, employment and education verification. Some positions may require fingerprinting. SJSU will pay all costs. Evidence of required degree(s) or certification(s) will be required at time of hire. All San José State University employees are mandated reporters under the California Child Abuse and Neglect Reporting Act and must comply with CSU Executive Order 1083. Incumbent must report Clery Act incidents to the Clery Office or report discrimination, harassment, and retaliation to the Office of Equal Opportunity. The Annual Security Report and Annual Fire Safety Report are available for viewing online, with paper copies available upon request. Equal Employment Statement: San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, sex, sexual orientation, and veteran status. Reasonable accommodation is provided for applicants with disabilities. All employees are mandated reporters under the California Child Abuse and Neglect Reporting Act.
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Under limited supervision, the Senior Academic Advisor - Students in Transition supports the enrollment, retention, and graduation of former students returning to San José State University. The position provides holistic academic advising and success coaching to students navigating the process of returning to the university, selecting or changing majors, and re-engaging with academic life. The Senior Academic Advisor builds rapport with students to ease their transition back to SJSU, supports persistence through academic and personal challenges, and connects students to appropriate campus resources. The incumbent develops and delivers programming, workshops, and materials designed to promote academic success and belonging, while employing data-driven case management strategies to track student progress and implement timely interventions. The Senior Academic Advisor plays a key role in closing equity gaps and improving outcomes for diverse student populations by fostering a supportive, inclusive, and proactive advising environment. Key Responsibilities
Provide holistic academic advising and success coaching for former students returning to SJSU, including those previously disqualified or on academic notice. Assist students in creating individualized academic goals and educational plans aligned with university requirements, policies, and career aspirations. Guide students in navigating institutional procedures such as reinstatement, petitions, course withdrawals, and major selection. Monitor student progress using case management systems (e.g., EAB Navigate), track outcomes, and implement early interventions. Collaborate with campus partners including Undergraduate Education, Admissions, Registrar’s Office, and college advising units to support seamless student re-entry. Develop and implement workshops and programming to enhance academic skills (e.g., study strategies, time management, communication with instructors). Design and execute communication plans that align with campus deadlines and support cycles to increase student engagement and retention. Analyze advising data to identify trends and make recommendations to improve advising processes and student outcomes. Participate in student success initiatives, orientation, and events that promote engagement and a sense of belonging among returning and continuing students. Identify and refer students experiencing financial, housing, or personal challenges to appropriate support services. Knowledge, Skills & Abilities
Knowledge of student development theories, academic advising models, and best practices in student retention and success. Understanding of university policies, academic requirements, and procedures related to graduation, reinstatement, and change of major. Strong interpersonal and communication skills with the ability to build rapport and establish trust with diverse student populations. Skill in active listening, problem solving, conflict resolution, and decision making. Proficiency in case management tools (e.g., EAB Navigate), PeopleSoft, Microsoft Office, and Google Suite. Ability to organize and manage multiple projects, prioritize effectively, and meet deadlines in a fast-paced environment. Ability to exercise sound judgment, maintain confidentiality, and handle sensitive issues with discretion. Demonstrated commitment to equity, inclusion, and student-centered service. Ability to work both independently and collaboratively with students, staff, faculty, and campus partners. Required Qualifications
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related Three years of progressively responsible professional student services work experience A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling Preferred Qualifications
Master’s degree from an accredited four-year college or university in Counseling, Student Affairs, or related area Equivalent of 3 years progressively professional student services work experience. Experience working in an advising office/center, preferably a high volume and fast-paced work environment. Experience working with students, staff, faculty and administrators. Experience with university and college advising policies and procedures. Compensation
Classification: Student Services Professional III Anticipated Hiring Range: $5,540/month - $5,667/month CSU Salary Range: $5,540/month - $7,893/month SJSU offers employees a comprehensive benefits package typically worth 30-35% of base salary. For more information on programs available, see the Employee Benefits Summary. Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period:
October 10, 2025, through October 26, 2025 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information
University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy
The CSU strongly recommends that all individuals who access any in-person program or activity operated or controlled by the University follow CDC and CDPH vaccine recommendations and comply with safety measures. Questions may be sent to jobs@sjsu.edu. Additional Information
Satisfactory completion of a background check is required for employment. SJSU will issue a contingent offer that may be rescinded if the background check reveals disqualifying information. The standard background check includes criminal check, employment and education verification. Some positions may require fingerprinting. SJSU will pay all costs. Evidence of required degree(s) or certification(s) will be required at time of hire. All San José State University employees are mandated reporters under the California Child Abuse and Neglect Reporting Act and must comply with CSU Executive Order 1083. Incumbent must report Clery Act incidents to the Clery Office or report discrimination, harassment, and retaliation to the Office of Equal Opportunity. The Annual Security Report and Annual Fire Safety Report are available for viewing online, with paper copies available upon request. Equal Employment Statement: San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, sex, sexual orientation, and veteran status. Reasonable accommodation is provided for applicants with disabilities. All employees are mandated reporters under the California Child Abuse and Neglect Reporting Act.
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