Voyager Technologies, Inc.
Executive IT Support Specialist – Team Lead
Voyager Technologies, Inc., Denver, Colorado, United States, 80285
Overview
Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space. Forge the Future: Join Voyager Technologies The future belongs to those who build it. At Voyager Technologies, we’re building technologies that protect lives, expand frontiers and prepare us for what’s next. We’re a company of doers, thinkers and builders, united by purpose and grounded in reality. If you want to put your skills to work where the stakes are real and the mission is bigger than any one person, forge the future with Voyager. Job Summary: Voyager is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven, with excellent listening, oral, and written communication skills. As a motivated technologist, this person must understand current technologies and continuously explore and experiment with new technologies.
Responsibilities
Provide high-level customer support with a focus on ownership and follow-through with every interaction
Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions enable the executive team
Design, document, deploy, and support a wide range of technologies used by the executive team
Manage schedules and provide after-hours and weekend support when necessary
BASIC QUALIFICATIONS
3+ years of experience in enterprise IT support
1+ years of experience in executive IT support
Experience with Windows, OS X, iOS, and Android operating systems
PREFERRED SKILLS AND EXPERIENCE
Bachelor's degree in computer science or engineering
Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Teams
Experience with Slack, Teams, Zoom, and other video conferencing technologies
Demonstrated knowledge in both wired and wireless network technologies
Excellent written, verbal, and phone communications skills
Knowledge of emerging technologies (latest hardware/software)
Experience working with and supporting an executive client group
Ability to prioritize executive support issues above all else and make independent judgments to resolve urgent matters
Ability to provide lightning-speed response to executive support requests
Can-do attitude with a commitment to problem-solving
Proactive testing for possible failure scenarios and edge cases
ADDITIONAL REQUIREMENTS
Willing to work overtime and weekends when needed
Ability to lift 30 lbs. unassisted
Compliance with U.S. Government export regulations (ITAR) requirements for citizenship or eligible status
Compensation and Benefits Voyager offers a comprehensive compensation package, including competitive salary, a discretionary annual bonus plan, paid time off (PTO), comprehensive health benefits, retirement savings, wellness program, and additional benefits. When you join our team, you’re part of a dynamic community dedicated to innovation and excellence.
EEO and Export Compliance Voyager is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. To conform to U.S. Government space technology export regulations, including ITAR, you must be a U.S. citizen, lawful permanent resident, protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain required authorizations from the U.S. Department of State.
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Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space. Forge the Future: Join Voyager Technologies The future belongs to those who build it. At Voyager Technologies, we’re building technologies that protect lives, expand frontiers and prepare us for what’s next. We’re a company of doers, thinkers and builders, united by purpose and grounded in reality. If you want to put your skills to work where the stakes are real and the mission is bigger than any one person, forge the future with Voyager. Job Summary: Voyager is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven, with excellent listening, oral, and written communication skills. As a motivated technologist, this person must understand current technologies and continuously explore and experiment with new technologies.
Responsibilities
Provide high-level customer support with a focus on ownership and follow-through with every interaction
Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions enable the executive team
Design, document, deploy, and support a wide range of technologies used by the executive team
Manage schedules and provide after-hours and weekend support when necessary
BASIC QUALIFICATIONS
3+ years of experience in enterprise IT support
1+ years of experience in executive IT support
Experience with Windows, OS X, iOS, and Android operating systems
PREFERRED SKILLS AND EXPERIENCE
Bachelor's degree in computer science or engineering
Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Teams
Experience with Slack, Teams, Zoom, and other video conferencing technologies
Demonstrated knowledge in both wired and wireless network technologies
Excellent written, verbal, and phone communications skills
Knowledge of emerging technologies (latest hardware/software)
Experience working with and supporting an executive client group
Ability to prioritize executive support issues above all else and make independent judgments to resolve urgent matters
Ability to provide lightning-speed response to executive support requests
Can-do attitude with a commitment to problem-solving
Proactive testing for possible failure scenarios and edge cases
ADDITIONAL REQUIREMENTS
Willing to work overtime and weekends when needed
Ability to lift 30 lbs. unassisted
Compliance with U.S. Government export regulations (ITAR) requirements for citizenship or eligible status
Compensation and Benefits Voyager offers a comprehensive compensation package, including competitive salary, a discretionary annual bonus plan, paid time off (PTO), comprehensive health benefits, retirement savings, wellness program, and additional benefits. When you join our team, you’re part of a dynamic community dedicated to innovation and excellence.
EEO and Export Compliance Voyager is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. To conform to U.S. Government space technology export regulations, including ITAR, you must be a U.S. citizen, lawful permanent resident, protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain required authorizations from the U.S. Department of State.
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