Talent Groups
The Business Systems Analyst (BSA) will solicit, understand, and document the business requirements, processes and workflows developing both written and visual depictions of requirements and process flows. This position will understand business processes, effectively gathering, compiling, synthesizing and documenting requirements (via stakeholder interviews) to support our Microsoft Dynamics CRM platform (as well as other enterprise systems and technology initiatives) enhancing sustainability, and delivering maximum return on investment. The BSA also performs routine data analysis, data mapping, and data visualization. They work with the programming and architecture staff in designing solutions based on functional requirements. This role is pivotal in bridging the gap between business needs and technology solutions ensuring that systems are optimized to deliver maximum value across the organization.
Core Responsibilities
Conducts data gathering and analysis to develop business requirements, priorities and recommended implementation timelines
Evaluate existing business processes to anticipate needs, uncover inefficiencies and elicit requirements, designing/recommending technology solutions that align with business goals
Collaborate and communicate with business stakeholders, functional and technical teams to design and configure Microsoft Dynamics 365 solutions aligned with business objectives
Conduct gap analysis between current applications and customer requirements, collaborating with Architects and Developers to assess project impact
Perform data mapping, cleansing, and data analysis to support solution design and decision making
Evaluate release notes for vendor products. Determine impact to current business processes and assist in the business process redesign and documentation as needed for enhancements and revised processes
Prepare and deliver CRM/system demos/prototypes to business stakeholders to validate requirements, showcase capabilities and support decision making
Analyze and verify requirements for completeness, consistency, feasibility, and alignment with organizational standards
Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted
Support testing activities (UAT, regression, integration) by creating test scripts, validating functionality and capturing feedback
Triage and analyze incidents and problems, providing clear documentation of findings, creating reports/presentations for project leadership to support strategic decisions and help assess business impact
Skills and Qualifications
Minimum 2+ year experience working with and implementing Dynamics 365 CRM or equivalent technologies, including modules such as Sales, Service and Marketing
Strong understanding of Customer Relationship Management processes and principles
Ability to conduct business process analysis and translate requirements into functional specifications
Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
Strong communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholders
Experience working with IT development staff on complex projects, working independently and in a team environment
Strong analytical, problem solving, data analysis and presentation skills
Ability to handle multiple tasks concurrently
Proven stakeholder management skills with the ability to influence stakeholders and work closely with them to determine acceptable solutions
Excellent planning, organizational and time management skills
Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required
Experience in Agile, Waterfall, and Hybrid environments
Knowledge of Power Platform, Power BI, and related Microsoft technologies is a plus
Experience with data visualization tools such as Power BI is a plus
Education
BS or BA with emphasis in computer science, information systems or business administration
Certification of Competency in Business Analysis (CCBA) and/or Certified Business Analysis Professions (CBAP) preferred
Physical Demands
Must be able to remain in a stationary position for a majority of the workday.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries: Staffing and Recruiting
Referrals increase your chances of interviewing at Talent Groups by 2x
Job postings We’re unable to verify additional postings due to formatting in the source text.
#J-18808-Ljbffr
Core Responsibilities
Conducts data gathering and analysis to develop business requirements, priorities and recommended implementation timelines
Evaluate existing business processes to anticipate needs, uncover inefficiencies and elicit requirements, designing/recommending technology solutions that align with business goals
Collaborate and communicate with business stakeholders, functional and technical teams to design and configure Microsoft Dynamics 365 solutions aligned with business objectives
Conduct gap analysis between current applications and customer requirements, collaborating with Architects and Developers to assess project impact
Perform data mapping, cleansing, and data analysis to support solution design and decision making
Evaluate release notes for vendor products. Determine impact to current business processes and assist in the business process redesign and documentation as needed for enhancements and revised processes
Prepare and deliver CRM/system demos/prototypes to business stakeholders to validate requirements, showcase capabilities and support decision making
Analyze and verify requirements for completeness, consistency, feasibility, and alignment with organizational standards
Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted
Support testing activities (UAT, regression, integration) by creating test scripts, validating functionality and capturing feedback
Triage and analyze incidents and problems, providing clear documentation of findings, creating reports/presentations for project leadership to support strategic decisions and help assess business impact
Skills and Qualifications
Minimum 2+ year experience working with and implementing Dynamics 365 CRM or equivalent technologies, including modules such as Sales, Service and Marketing
Strong understanding of Customer Relationship Management processes and principles
Ability to conduct business process analysis and translate requirements into functional specifications
Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
Strong communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholders
Experience working with IT development staff on complex projects, working independently and in a team environment
Strong analytical, problem solving, data analysis and presentation skills
Ability to handle multiple tasks concurrently
Proven stakeholder management skills with the ability to influence stakeholders and work closely with them to determine acceptable solutions
Excellent planning, organizational and time management skills
Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required
Experience in Agile, Waterfall, and Hybrid environments
Knowledge of Power Platform, Power BI, and related Microsoft technologies is a plus
Experience with data visualization tools such as Power BI is a plus
Education
BS or BA with emphasis in computer science, information systems or business administration
Certification of Competency in Business Analysis (CCBA) and/or Certified Business Analysis Professions (CBAP) preferred
Physical Demands
Must be able to remain in a stationary position for a majority of the workday.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries: Staffing and Recruiting
Referrals increase your chances of interviewing at Talent Groups by 2x
Job postings We’re unable to verify additional postings due to formatting in the source text.
#J-18808-Ljbffr