Talascend
Overview
Talascend is seeking a Deskside Support Technician for a W-2 contract to possible direct-hire opportunity located in Washington, DC. Location: 100% onsite in Washington, DC.
CLEARANCE :
US Citizenship is required.
Public Trust security clearance required.
SUMMARY A key part of the deskside support staff’s job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner. As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and effectively, and the ability to work across multiple building in Washington without direct supervision are all critical to the success of the individuals selected for these positions. Some members of the deskside support staff will also provide technical support to the senior management offices and senior leadership offices within the Department of Justice. Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved. This “white glove” service may sometimes require after-hours support to be provided.
RESPONSIBILITIES
Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
Break / Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
Installation of specialty software which is not already packaged in SCCM
Removal of devices from the network as directed by Security
Assess issues and diagnose problems with printers
Install printer toner
EDUCATION
High School diploma
REQUIREMENTS
5+ years of prior relevant experience
Customer service-focused attitude
Current Public Trust clearance
Ability to maintain a Public Trust clearance
Past experience providing IT (Tier II) support in a Windows office environment
Excellent written and verbal communication skills
Use of an ITSM ticketing system
DESIRED QUALIFICATIONS
Past experience with Department of Justice components
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CLEARANCE :
US Citizenship is required.
Public Trust security clearance required.
SUMMARY A key part of the deskside support staff’s job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner. As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and effectively, and the ability to work across multiple building in Washington without direct supervision are all critical to the success of the individuals selected for these positions. Some members of the deskside support staff will also provide technical support to the senior management offices and senior leadership offices within the Department of Justice. Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved. This “white glove” service may sometimes require after-hours support to be provided.
RESPONSIBILITIES
Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
Break / Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
Installation of specialty software which is not already packaged in SCCM
Removal of devices from the network as directed by Security
Assess issues and diagnose problems with printers
Install printer toner
EDUCATION
High School diploma
REQUIREMENTS
5+ years of prior relevant experience
Customer service-focused attitude
Current Public Trust clearance
Ability to maintain a Public Trust clearance
Past experience providing IT (Tier II) support in a Windows office environment
Excellent written and verbal communication skills
Use of an ITSM ticketing system
DESIRED QUALIFICATIONS
Past experience with Department of Justice components
#J-18808-Ljbffr