Amazon is hiring: Senior Delivery Consultant - Connect and Lex, Amazon Connect C

Overview Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Excellence. Job ID: 3059577 | Amazon Web Services, Inc. The AWS Professional Services (ProServe) team seeks a skilled Delivery Consultant to design, implement, and manage AWS solutions that meet customers' technical requirements and business objectives. You will drive customer success through the cloud journey, providing technical expertise and best practices throughout the project lifecycle. You will architect complex, scalable, and secure AWS solutions tailored to each customer, gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As a trusted advisor, you will guide customers on industry trends, emerging technologies, and innovative solutions, leading the implementation process, ensuring best practices, optimizing performance, and managing risks across projects. The AWS Professional Services organization is a global team of experts helping customers realize business outcomes with the AWS Cloud. We collaborate with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our offerings support enterprise cloud adoption, and we deliver focused guidance through global specialty practices across various solutions, technologies, and industries. Responsibilities Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs Providing technical guidance and troubleshooting support throughout project delivery Collaborating with stakeholders to gather requirements and propose migration strategies Acting as a trusted advisor to customers on industry trends and emerging technologies Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts BASIC QUALIFICATIONS 5+ years of experience in cloud architecture and implementation Bachelor’s degree in Computer Science, Engineering, related field, or equivalent experience 5+ years of experience as a contact center technology architect, enterprise IT architect, or senior contact center developer working with leading contact center platforms and applications (e.g., Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce) 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment 3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9) PREFERRED QUALIFICATIONS AWS experience with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) AWS Professional-level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred Experience with automation and scripting (e.g., Terraform, Python) Knowledge of security and compliance standards (e.g., HIPAA, GDPR) Strong communication skills to explain technical concepts to technical and non-technical audiences Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and deployment skills Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) including architecture design, model selection and integration, prompt engineering, and data preparation Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: job duties include working safely and cooperatively, communicating effectively, and following all laws and policies. Criminal history may impact some duties. We will consider qualified applicants with arrest and conviction records under applicable law. For accommodation during application and hiring, visit amazon.jobs/accommodations. Our compensation reflects the cost of labor across several US markets. The base pay ranges from $138,200/year to $239,000/year depending on location and experience. Amazon is a total compensation company with potential equity, sign-on, and other benefits. For more information, visit aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. #J-18808-Ljbffr