EY
GPS - ServiceNow Architect - Assistant Director
EY, Washington, District of Columbia, us, 20022
GPS - ServiceNow Architect - Assistant Director
Join to apply for the
GPS - ServiceNow Architect - Assistant Director
role at
EY .
Opportunity EY Government and Public Sector (“GPS”) is seeking a highly skilled and experienced
ServiceNow Architect/Administrator
to join our team. The ServiceNow Architect/Administrator will be responsible for designing, implementing, and administering the ServiceNow platform to ensure its optimal performance. The role involves collaborating with various business units to provide solutions for IT service management (ITSM), IT operations management (ITOM), and other business processes on the ServiceNow platform.
Key Responsibilities
Lead the design, configuration, and deployment of ServiceNow solutions for various business units, including ITSM, ITOM, HR, Security Incident Response, etc.
Design and implement integrations between ServiceNow and other third-party systems.
Develop and manage ServiceNow platform architecture to ensure scalability, security, and performance.
Create and manage custom ServiceNow applications and modules according to business requirements.
Configure and manage ServiceNow instances, including user management, role-based access controls, and security settings.
Perform regular platform maintenance, including system upgrades, patches, and troubleshooting.
Monitor and optimize system performance, applying best practices to ensure system stability and security.
Maintain ServiceNow's workflows, automation processes, and integrations to enhance business operations.
Develop ServiceNow modules (e.g., Incident, Problem, Change, Service Catalog) and applications to meet business needs.
Develop custom workflows, scripts, and business rules using ServiceNow scripting languages such as JavaScript and Glide.
Create and maintain ServiceNow reports, dashboards, and metrics to provide meaningful insights to stakeholders.
Perform data imports and manage data integrity across the platform.
Work closely with business stakeholders to gather requirements, assess needs, and design appropriate solutions.
Provide guidance and mentorship to junior administrators and developers.
Serve as a subject matter expert (SME) for ServiceNow and help drive adoption of best practices across the organization.
Collaborate with internal teams to ensure proper integration between ServiceNow and other enterprise systems.
Provide Tier 2/3 support for escalated issues related to the ServiceNow platform.
Troubleshoot and resolve technical issues in a timely and efficient manner.
Maintain a knowledge base of common issues and resolutions for reference by the team.
Skills and Attributes for Success
Undergraduate degree in Computer Science, Information Systems, Business Administration or related field
Strong understanding of ServiceNow platform architecture, including workflows, scripting (JavaScript/Glide), and integrations (REST/SOAP).
Familiarity with tools like ServiceNow Studio, ServiceNow Orchestration, and Service Portal.
Proficiency in using the ServiceNow platform for automation, reporting, and dashboards.
Ability to work with the ServiceNow development and staging environments.
Strong understanding of US Government’s expectations for IT control environment
Ability to plan, execute and deliver on projects in a timely manner
Ability to multi-task on varying projects and initiatives
Attention to detail; organized and thorough
Excellent analytical and critical thinking skills
Ability to work with a diverse and geographically distributed team
Qualifications
5+ years of hands‑on experience with ServiceNow as an Architect.
Proven experience as a Solution Architect with expertise in designing and implementing ServiceNow solutions.
Experience in ServiceNow implementations, configurations, customizations, and integrations.
Deep knowledge of ServiceNow ITSM, ITOM, and other ServiceNow products.
Strong understanding of ServiceNow platform architecture, scripting (JavaScript/Glide), integrations (REST/SOAP), UI policies, business rules, client scripts, and workflow administration.
Familiarity with tools like ServiceNow Studio, ServiceNow Orchestration, and Service Portal.
Proficiency in using the ServiceNow platform for automation, reporting, and dashboards.
Ability to work with the ServiceNow development and staging environments.
ServiceNow Certified System Administrator (CSA) required.
ServiceNow Certified Application Developer (CAD) is preferred.
Excellent communication and interpersonal skills, with the ability to interact with both technical and non‑technical stakeholders.
Ability to obtain and maintain Top Secret Security Clearance
Experience with Agile/Scrum methodologies.
Familiarity with ITIL processes and frameworks.
Desired Certifications
ServiceNow Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM, etc.) is a plus.
Any ServiceNow mainline certification.
What Working At EY Offers We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a flexible time‑off policy with 19 observed holidays, and a range of programs and benefits designed to support your physical, financial and social well‑being. Plus, we offer:
Support and coaching from some of the most engaging colleagues in the industry.
Opportunities to develop new skills and progress your career.
The freedom and flexibility to handle your role in a way that’s right for you.
About EY As a global leader in assurance, tax, transaction and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Contact If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries, and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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GPS - ServiceNow Architect - Assistant Director
role at
EY .
Opportunity EY Government and Public Sector (“GPS”) is seeking a highly skilled and experienced
ServiceNow Architect/Administrator
to join our team. The ServiceNow Architect/Administrator will be responsible for designing, implementing, and administering the ServiceNow platform to ensure its optimal performance. The role involves collaborating with various business units to provide solutions for IT service management (ITSM), IT operations management (ITOM), and other business processes on the ServiceNow platform.
Key Responsibilities
Lead the design, configuration, and deployment of ServiceNow solutions for various business units, including ITSM, ITOM, HR, Security Incident Response, etc.
Design and implement integrations between ServiceNow and other third-party systems.
Develop and manage ServiceNow platform architecture to ensure scalability, security, and performance.
Create and manage custom ServiceNow applications and modules according to business requirements.
Configure and manage ServiceNow instances, including user management, role-based access controls, and security settings.
Perform regular platform maintenance, including system upgrades, patches, and troubleshooting.
Monitor and optimize system performance, applying best practices to ensure system stability and security.
Maintain ServiceNow's workflows, automation processes, and integrations to enhance business operations.
Develop ServiceNow modules (e.g., Incident, Problem, Change, Service Catalog) and applications to meet business needs.
Develop custom workflows, scripts, and business rules using ServiceNow scripting languages such as JavaScript and Glide.
Create and maintain ServiceNow reports, dashboards, and metrics to provide meaningful insights to stakeholders.
Perform data imports and manage data integrity across the platform.
Work closely with business stakeholders to gather requirements, assess needs, and design appropriate solutions.
Provide guidance and mentorship to junior administrators and developers.
Serve as a subject matter expert (SME) for ServiceNow and help drive adoption of best practices across the organization.
Collaborate with internal teams to ensure proper integration between ServiceNow and other enterprise systems.
Provide Tier 2/3 support for escalated issues related to the ServiceNow platform.
Troubleshoot and resolve technical issues in a timely and efficient manner.
Maintain a knowledge base of common issues and resolutions for reference by the team.
Skills and Attributes for Success
Undergraduate degree in Computer Science, Information Systems, Business Administration or related field
Strong understanding of ServiceNow platform architecture, including workflows, scripting (JavaScript/Glide), and integrations (REST/SOAP).
Familiarity with tools like ServiceNow Studio, ServiceNow Orchestration, and Service Portal.
Proficiency in using the ServiceNow platform for automation, reporting, and dashboards.
Ability to work with the ServiceNow development and staging environments.
Strong understanding of US Government’s expectations for IT control environment
Ability to plan, execute and deliver on projects in a timely manner
Ability to multi-task on varying projects and initiatives
Attention to detail; organized and thorough
Excellent analytical and critical thinking skills
Ability to work with a diverse and geographically distributed team
Qualifications
5+ years of hands‑on experience with ServiceNow as an Architect.
Proven experience as a Solution Architect with expertise in designing and implementing ServiceNow solutions.
Experience in ServiceNow implementations, configurations, customizations, and integrations.
Deep knowledge of ServiceNow ITSM, ITOM, and other ServiceNow products.
Strong understanding of ServiceNow platform architecture, scripting (JavaScript/Glide), integrations (REST/SOAP), UI policies, business rules, client scripts, and workflow administration.
Familiarity with tools like ServiceNow Studio, ServiceNow Orchestration, and Service Portal.
Proficiency in using the ServiceNow platform for automation, reporting, and dashboards.
Ability to work with the ServiceNow development and staging environments.
ServiceNow Certified System Administrator (CSA) required.
ServiceNow Certified Application Developer (CAD) is preferred.
Excellent communication and interpersonal skills, with the ability to interact with both technical and non‑technical stakeholders.
Ability to obtain and maintain Top Secret Security Clearance
Experience with Agile/Scrum methodologies.
Familiarity with ITIL processes and frameworks.
Desired Certifications
ServiceNow Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM, etc.) is a plus.
Any ServiceNow mainline certification.
What Working At EY Offers We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a flexible time‑off policy with 19 observed holidays, and a range of programs and benefits designed to support your physical, financial and social well‑being. Plus, we offer:
Support and coaching from some of the most engaging colleagues in the industry.
Opportunities to develop new skills and progress your career.
The freedom and flexibility to handle your role in a way that’s right for you.
About EY As a global leader in assurance, tax, transaction and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Contact If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries, and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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