Retained.
Chief Product Officer – Merchant Services 4576
Retained., Fort Worth, Texas, United States, 76102
Direct message the job poster from Retained.
Location:
Fort Worth/Dallas, TX or Atlanta, GA
Schedule:
Hybrid
About the Role Our client, Deluxe, is seeking a
Chief Product Officer (CPO)
to lead their Merchant Services product portfolio through its next phase of innovation and growth. This leader will oversee a team of ~10 product professionals and manage a roughly $20M annual technology investment, including $7.5–8M in new builds, while driving strategy, execution, and cross‑functional alignment.
The ideal candidate is a builder and owner—someone who brings vision, humility, and critical thinking, while fostering a collaborative culture. Experience in merchant services, payments, or fintech is highly valued, though exceptional product leadership in other industries will also be considered.
What You’ll Do
Set the vision and roadmap for Merchant Services, balancing short‑term product improvements with long‑term strategic investments.
Lead the product team (~10 members), ensuring alignment, collaboration, and accountability.
Oversee annual $20M tech spend, maximizing ROI on both ongoing operations and $7.5–8M of new product builds.
Partner with Technology, Sales, Marketing, Operations, and Finance to deliver products that are desirable, viable, and scalable.
Advance payment gateway capabilities for omni‑commerce competitiveness, including APIs, developer portals, and certification environments.
Engage directly with customers, partners, and internal stakeholders to bring the voice of the customer into product design and prioritization.
Serve as a cultural leader who thinks like an owner, balances innovation with operational discipline, and communicates across the enterprise with emotional intelligence.
What We’re Looking For
Bachelor’s degree + 10 years product management experience, OR Master’s degree + 8 years
7+ years of people leadership, with proven success building and mentoring product teams
Track record of owning a portfolio of products across the full lifecycle: concept, launch, growth, and maturity
Strong background in merchant services, payments, or fintech (preferred) OR proven success scaling products in other industries
Experience driving cross‑functional alignment across technology, business, and operations
High emotional intelligence, humility, and business acumen with a focus on cultural fit and collaboration
Ability to balance vision and execution, simplifying complexity into clear strategies and roadmaps
Preferred Qualifications
Deep knowledge of product management best practices, design thinking, and innovation methodologies
Experience with market analysis, business cases, and P&L ownership
Strong facilitative leadership and influencing skills in a shared‑services model
Hands‑on understanding of payments technology, APIs, and developer ecosystems
Press‑trained or experienced representing a company externally to investors, analysts, or media
Why Join Deluxe? Deluxe helps businesses pay, get paid, optimize, and grow. Their Merchant Services division delivers secure, scalable, and customer‑friendly payment processing solutions across in‑store, online, and mobile channels. As CPO, you’ll be at the center of shaping the future of how businesses connect with their customers.
Total Rewards
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer‑Matched Retirement Plan & Employee Stock Purchase Plan
Tuition Reimbursement, Infertility Treatment, Adoption & Surrogacy Assistance
Short‑Term & Long‑Term Disability
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Location:
Fort Worth/Dallas, TX or Atlanta, GA
Schedule:
Hybrid
About the Role Our client, Deluxe, is seeking a
Chief Product Officer (CPO)
to lead their Merchant Services product portfolio through its next phase of innovation and growth. This leader will oversee a team of ~10 product professionals and manage a roughly $20M annual technology investment, including $7.5–8M in new builds, while driving strategy, execution, and cross‑functional alignment.
The ideal candidate is a builder and owner—someone who brings vision, humility, and critical thinking, while fostering a collaborative culture. Experience in merchant services, payments, or fintech is highly valued, though exceptional product leadership in other industries will also be considered.
What You’ll Do
Set the vision and roadmap for Merchant Services, balancing short‑term product improvements with long‑term strategic investments.
Lead the product team (~10 members), ensuring alignment, collaboration, and accountability.
Oversee annual $20M tech spend, maximizing ROI on both ongoing operations and $7.5–8M of new product builds.
Partner with Technology, Sales, Marketing, Operations, and Finance to deliver products that are desirable, viable, and scalable.
Advance payment gateway capabilities for omni‑commerce competitiveness, including APIs, developer portals, and certification environments.
Engage directly with customers, partners, and internal stakeholders to bring the voice of the customer into product design and prioritization.
Serve as a cultural leader who thinks like an owner, balances innovation with operational discipline, and communicates across the enterprise with emotional intelligence.
What We’re Looking For
Bachelor’s degree + 10 years product management experience, OR Master’s degree + 8 years
7+ years of people leadership, with proven success building and mentoring product teams
Track record of owning a portfolio of products across the full lifecycle: concept, launch, growth, and maturity
Strong background in merchant services, payments, or fintech (preferred) OR proven success scaling products in other industries
Experience driving cross‑functional alignment across technology, business, and operations
High emotional intelligence, humility, and business acumen with a focus on cultural fit and collaboration
Ability to balance vision and execution, simplifying complexity into clear strategies and roadmaps
Preferred Qualifications
Deep knowledge of product management best practices, design thinking, and innovation methodologies
Experience with market analysis, business cases, and P&L ownership
Strong facilitative leadership and influencing skills in a shared‑services model
Hands‑on understanding of payments technology, APIs, and developer ecosystems
Press‑trained or experienced representing a company externally to investors, analysts, or media
Why Join Deluxe? Deluxe helps businesses pay, get paid, optimize, and grow. Their Merchant Services division delivers secure, scalable, and customer‑friendly payment processing solutions across in‑store, online, and mobile channels. As CPO, you’ll be at the center of shaping the future of how businesses connect with their customers.
Total Rewards
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer‑Matched Retirement Plan & Employee Stock Purchase Plan
Tuition Reimbursement, Infertility Treatment, Adoption & Surrogacy Assistance
Short‑Term & Long‑Term Disability
#J-18808-Ljbffr