Covetus
Senior Account Manager at Covetus with expertise in LinkedIn Recruiting for USA & Canada
The L1/L2 Support Engineer will be responsible for providing 24×7 technical support, incident triage, and resolution across end-user devices, cloud platforms, network security, and collaboration tools. The engineer will ensure timely response, high-quality service delivery, and adherence to SLAs while managing a variety of tools and systems across the client’s IT landscape (Google Workspace, Jamf, CrowdStrike, Fortinet, Meraki, Jira, etc.).
Responsibilities
Provide on-site and remote technical support for macOS, Windows 10/11, and Linux systems.
Perform user onboarding/offboarding including device setup, profile configuration, and access provisioning.
Handle software installation, reimaging, and patch updates as per SOPs.
Manage MDM operations using Jamf for Apple devices—enrollment, compliance, and policy enforcement.
Troubleshoot issues related to VPN (Fortinet), Wi‑Fi (Meraki), printers, and peripheral devices.
Coordinate with vendors for hardware repair and replacement.
Monitor and support Fortinet Firewall and VPN infrastructure.
Analyze and elevate security alerts generated by CrowdStrike Falcon and Abnormal Security.
Ensure proper enforcement of network security policies and perform basic firewall troubleshooting.
Maintain secure remote access configurations and handle end‑user VPN support requests.
Seniority level Mid‑Senior level
Employment type Contract
Job function Consulting
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Responsibilities
Provide on-site and remote technical support for macOS, Windows 10/11, and Linux systems.
Perform user onboarding/offboarding including device setup, profile configuration, and access provisioning.
Handle software installation, reimaging, and patch updates as per SOPs.
Manage MDM operations using Jamf for Apple devices—enrollment, compliance, and policy enforcement.
Troubleshoot issues related to VPN (Fortinet), Wi‑Fi (Meraki), printers, and peripheral devices.
Coordinate with vendors for hardware repair and replacement.
Monitor and support Fortinet Firewall and VPN infrastructure.
Analyze and elevate security alerts generated by CrowdStrike Falcon and Abnormal Security.
Ensure proper enforcement of network security policies and perform basic firewall troubleshooting.
Maintain secure remote access configurations and handle end‑user VPN support requests.
Seniority level Mid‑Senior level
Employment type Contract
Job function Consulting
#J-18808-Ljbffr