Brilliant Earth
Customer Experience Assistant, Sales - Chestnut Hill, MA
Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers’ lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Chestnut Hill showroom. Responsibilities
Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options. Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality. Guide customers to purchase, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets. Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product. Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Use our ERP system to manage your tasks and communicate cross-functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. Showroom Coordination & Maintenance
Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines. Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed. Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. What You Have
A passion for the customer.
You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals.
You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets. It’s all in the details.
When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment. Communication is Key.
You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. Master of Collaboration.
You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together! Bonus Points if You Have
A bachelor’s degree or equivalent preferred Experience with an ERP or CRM system A passion for socially and environmentally responsible organizations and products What We Offer
Career Growth.
We offer training, regular 1-1s, and a 360 review process to create clear pathways for growth. Set Schedule.
Consistent weekly hours, and 2 consecutive days off. Diverse, mission-minded team.
Commitment to a transparent, sustainable, compassionate, and inclusive jewelry industry. Lifestyle Spending Account.
Company reimbursements for eligible wellness expenses. Continued Education.
Company-sponsored learning and tuition reimbursement for role-specific trainings. Employee Discounts.
Generous discount on our jewelry. Sales Incentive Programs.
Quarterly bonuses for achieving sales targets. Mental Wellness Perks.
Access to mental health resources and an Employee Assistance program. Giving Back and Volunteer Opportunities.
Support for local initiatives and team volunteering. Medical, Dental, and Vision.
Multiple plans with $0 monthly premium option and employer HSA contributions. 401k match.
Generous match to support your future. Paid Time Off.
3 weeks of PTO in the first year. Parental Leave.
Paid parental leave to support new families. Disability and Life insurance.
100% employer-paid. Pre-Tax Commuter Benefits.
Commuter benefits available. How to Apply & What to Expect
If you are interested in growing with Brilliant Earth, send a resume and cover letter explaining why you want to join our mission and team. Include a sentence about your favorite shape of diamond. You’ll receive an application confirmation and can expect an update within a week. The interview process includes a phone call, an online exercise, and a video interview with a leader. More About Us
Brilliant Earth aims to cultivate a transparent, sustainable, compassionate, and inclusive jewelry industry. We celebrate diversity, offer growth opportunities, and maintain a respectful work environment. We comply with all equal employment opportunity laws and provide accommodations for applicants with disabilities. Equal Employment Opportunity Statement
Brilliant Earth recognizes the value of diversity and inclusion on our team. We are committed to maintaining a work environment and hiring process free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State and local laws. We have an equal employment opportunity program and comply with all laws and regulations pertaining to these protections. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.
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Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers’ lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Chestnut Hill showroom. Responsibilities
Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options. Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality. Guide customers to purchase, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets. Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product. Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Use our ERP system to manage your tasks and communicate cross-functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. Showroom Coordination & Maintenance
Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines. Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed. Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. What You Have
A passion for the customer.
You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals.
You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets. It’s all in the details.
When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment. Communication is Key.
You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. Master of Collaboration.
You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together! Bonus Points if You Have
A bachelor’s degree or equivalent preferred Experience with an ERP or CRM system A passion for socially and environmentally responsible organizations and products What We Offer
Career Growth.
We offer training, regular 1-1s, and a 360 review process to create clear pathways for growth. Set Schedule.
Consistent weekly hours, and 2 consecutive days off. Diverse, mission-minded team.
Commitment to a transparent, sustainable, compassionate, and inclusive jewelry industry. Lifestyle Spending Account.
Company reimbursements for eligible wellness expenses. Continued Education.
Company-sponsored learning and tuition reimbursement for role-specific trainings. Employee Discounts.
Generous discount on our jewelry. Sales Incentive Programs.
Quarterly bonuses for achieving sales targets. Mental Wellness Perks.
Access to mental health resources and an Employee Assistance program. Giving Back and Volunteer Opportunities.
Support for local initiatives and team volunteering. Medical, Dental, and Vision.
Multiple plans with $0 monthly premium option and employer HSA contributions. 401k match.
Generous match to support your future. Paid Time Off.
3 weeks of PTO in the first year. Parental Leave.
Paid parental leave to support new families. Disability and Life insurance.
100% employer-paid. Pre-Tax Commuter Benefits.
Commuter benefits available. How to Apply & What to Expect
If you are interested in growing with Brilliant Earth, send a resume and cover letter explaining why you want to join our mission and team. Include a sentence about your favorite shape of diamond. You’ll receive an application confirmation and can expect an update within a week. The interview process includes a phone call, an online exercise, and a video interview with a leader. More About Us
Brilliant Earth aims to cultivate a transparent, sustainable, compassionate, and inclusive jewelry industry. We celebrate diversity, offer growth opportunities, and maintain a respectful work environment. We comply with all equal employment opportunity laws and provide accommodations for applicants with disabilities. Equal Employment Opportunity Statement
Brilliant Earth recognizes the value of diversity and inclusion on our team. We are committed to maintaining a work environment and hiring process free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State and local laws. We have an equal employment opportunity program and comply with all laws and regulations pertaining to these protections. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.
#J-18808-Ljbffr