Brilliant Earth
Customer Experience Assistant, Sales – Chestnut Hill, MA
Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast‑paced environment, this team creates personalized experiences while sharing the happiest moments of our customers’ lives.
Key Responsibilities
Utilize sales strategies and forward‑thinking problem‑solving techniques to assist and guide customers through multiple purchasing decisions, such as ring setting selections and diamond options.
Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience that reflects our luxury brand and product quality.
Guide customers to purchase, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls while focusing on a luxury customer experience, reflective of our high‑quality product.
Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre‑appointment questions.
Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and your sales performance.
Use our ERP system to manage tasks and communicate cross‑functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Showroom Coordination & Maintenance
Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
Serve as liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
What You Have
A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed “over‑achiever” on a mission to exceed your sales targets.
It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment.
Communication is key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
Master of collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
Bonus Points If You Have
A bachelor’s degree or equivalent preferred.
Experience with an ERP or CRM system.
A passion for socially and environmentally responsible organizations and products.
What We Offer
Career Growth: Regular 1‑1’s with your manager, various training opportunities, and an annual 360 review process for clear pathways to advancement.
Set Schedule: Consistent weekly hours with two consecutive days off.
Diverse, mission‑minded team: Our culture is built on transparency, sustainability, compassion, and inclusion.
Lifestyle Spending Account: Company reimbursements for eligible wellness expenses (gym memberships, massage, counseling, etc.).
Continued Education: Company‑sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role‑specific training.
Employee Discounts: Generous discounts on our jewelry for employees.
Sales Incentive Programs: Quarterly bonuses for achieving sales targets.
Mental Wellness Perks: 24/7 access to counseling and mental health resources.
Giving Back and Volunteer Opportunities: Support local initiatives and volunteer together as a team.
Medical, Dental, and Vision: Multiple plans with $0 monthly premium options and employer HSA contributions.
401(k) Match: Generous match to help you save for the future.
Paid Time Off: 3 weeks of PTO in the first year.
Parental Leave: Paid leave to bond and care for new additions.
Disability and Life Insurance: 100% employer‑paid coverage.
Pre‑Tax Commuter Benefits.
How to Apply & What to Expect Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with us, send a resume and cover letter telling us why you want to join our mission and team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and you can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.
About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are a fast‑growing e‑commerce jeweler with a collaborative team culture, frequent events, cross‑departmental meetings, and a commitment to diversity and inclusion. We are hiring bright and passionate people who are excited to make an impact from day one and grow with us.
Equal Employment Opportunity Brilliant Earth recognizes the value of diversity and inclusion on our team. We are committed to a work environment and hiring process free of harassment and discrimination for all protected classes. We comply with all applicable federal, state, and local equal employment opportunity laws and regulations. For assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.
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Key Responsibilities
Utilize sales strategies and forward‑thinking problem‑solving techniques to assist and guide customers through multiple purchasing decisions, such as ring setting selections and diamond options.
Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience that reflects our luxury brand and product quality.
Guide customers to purchase, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls while focusing on a luxury customer experience, reflective of our high‑quality product.
Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre‑appointment questions.
Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and your sales performance.
Use our ERP system to manage tasks and communicate cross‑functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Showroom Coordination & Maintenance
Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
Serve as liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
What You Have
A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed “over‑achiever” on a mission to exceed your sales targets.
It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment.
Communication is key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
Master of collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
Bonus Points If You Have
A bachelor’s degree or equivalent preferred.
Experience with an ERP or CRM system.
A passion for socially and environmentally responsible organizations and products.
What We Offer
Career Growth: Regular 1‑1’s with your manager, various training opportunities, and an annual 360 review process for clear pathways to advancement.
Set Schedule: Consistent weekly hours with two consecutive days off.
Diverse, mission‑minded team: Our culture is built on transparency, sustainability, compassion, and inclusion.
Lifestyle Spending Account: Company reimbursements for eligible wellness expenses (gym memberships, massage, counseling, etc.).
Continued Education: Company‑sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role‑specific training.
Employee Discounts: Generous discounts on our jewelry for employees.
Sales Incentive Programs: Quarterly bonuses for achieving sales targets.
Mental Wellness Perks: 24/7 access to counseling and mental health resources.
Giving Back and Volunteer Opportunities: Support local initiatives and volunteer together as a team.
Medical, Dental, and Vision: Multiple plans with $0 monthly premium options and employer HSA contributions.
401(k) Match: Generous match to help you save for the future.
Paid Time Off: 3 weeks of PTO in the first year.
Parental Leave: Paid leave to bond and care for new additions.
Disability and Life Insurance: 100% employer‑paid coverage.
Pre‑Tax Commuter Benefits.
How to Apply & What to Expect Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with us, send a resume and cover letter telling us why you want to join our mission and team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and you can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.
About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are a fast‑growing e‑commerce jeweler with a collaborative team culture, frequent events, cross‑departmental meetings, and a commitment to diversity and inclusion. We are hiring bright and passionate people who are excited to make an impact from day one and grow with us.
Equal Employment Opportunity Brilliant Earth recognizes the value of diversity and inclusion on our team. We are committed to a work environment and hiring process free of harassment and discrimination for all protected classes. We comply with all applicable federal, state, and local equal employment opportunity laws and regulations. For assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.
#J-18808-Ljbffr