Warner Bros. Discovery
Staff Product Manager – Messaging Machine Learning & AI
Warner Bros. Discovery, Bellevue, Washington, us, 98009
Staff Product Manager – Messaging Machine Learning & AI
We are seeking a
Staff Product Manager
to lead the development of HBO Max’s
Messaging Machine Learning & AI . You will shape the product strategy for the decisioning, orchestration, and machine learning layer that selects which message to send, to which customer, through which channel at a global scale. In parallel, you will bring Generative AI into the workflow to create and personalize copy while protecting brand voice, quality, and compliance. You will work closely with ML Engineers, Data Science, Marketing, and Growth Product teams to develop predictive models and turn them into scalable decisioning systems and measurable business outcomes.
Responsibilities
Set vision & strategy: Define and own the product strategy for ML and AI decisioning, partnering with Engineering, Design, Product, and Marketing to drive customers to their next best action.
Messaging ML execution & delivery: Partner with Data Science and ML Engineers to design and deploy predictive models (e.g., take rate models, contextual bandits) that inform which campaign to send, channel, and time. Translate model outputs into ranking and eligibility policies that integrate with messaging & CRM systems.
Measurement & optimization: Partner with Data Science, Experimentation, and Analytics teams to define KPIs, set up experiments (A/B tests, multi‑armed bandits), interpret results to assess offer effectiveness and model accuracy. Iterate on models and offer strategies based on experimental results, behavioral insights, and business context.
Infrastructure & enablement: Define product requirements for decision engines, orchestration, and self‑serve tools that enable non‑technical partners to configure campaigns within guardrails. Partner with Engineering and Data Platform teams to ensure infrastructure is scalable, performant, and adaptable across global markets.
Stakeholder management & communication: Communicate progress, risks, and opportunities to senior leadership and other stakeholders, advocating for the consumer messaging vision & trade‑offs.
What We’re Looking For
8+ years of product management experience in CRM, growth, monetization, or ML/AI‑driven products.
Proven track record of partnering with Data Science and Engineering to launch ML‑powered features and models at scale.
Hands‑on experience with experimentation frameworks (e.g., A/B testing, multi‑armed bandits, holdouts), especially for CRM and lifecycle communications.
Strong product intuition with the ability to balance data, model performance, business goals, and user experience.
Ability to write clear end‑to‑end product requirements, from backend offer logic to front‑end presentation and messaging, ensuring automated and ML‑driven campaigns are delivered with clarity, consistency, and impact.
Strong technical acumen: Comfortable working with backend systems, data infrastructure, and multi‑platform environments (web, mobile, CTV).
Outstanding communication skills: Strong communicator who can influence without authority, align cross‑functional teams, and bring clarity to ambiguity.
Deeply curious: Deep interest in personalization, behavioral science, and maximizing customer lifetime value.
Industry expertise: Familiarity with CRM systems & other messaging surfaces is preferred. Experience with Direct‑to‑consumer video and streaming subscription products is a plus.
Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
#J-18808-Ljbffr
Staff Product Manager
to lead the development of HBO Max’s
Messaging Machine Learning & AI . You will shape the product strategy for the decisioning, orchestration, and machine learning layer that selects which message to send, to which customer, through which channel at a global scale. In parallel, you will bring Generative AI into the workflow to create and personalize copy while protecting brand voice, quality, and compliance. You will work closely with ML Engineers, Data Science, Marketing, and Growth Product teams to develop predictive models and turn them into scalable decisioning systems and measurable business outcomes.
Responsibilities
Set vision & strategy: Define and own the product strategy for ML and AI decisioning, partnering with Engineering, Design, Product, and Marketing to drive customers to their next best action.
Messaging ML execution & delivery: Partner with Data Science and ML Engineers to design and deploy predictive models (e.g., take rate models, contextual bandits) that inform which campaign to send, channel, and time. Translate model outputs into ranking and eligibility policies that integrate with messaging & CRM systems.
Measurement & optimization: Partner with Data Science, Experimentation, and Analytics teams to define KPIs, set up experiments (A/B tests, multi‑armed bandits), interpret results to assess offer effectiveness and model accuracy. Iterate on models and offer strategies based on experimental results, behavioral insights, and business context.
Infrastructure & enablement: Define product requirements for decision engines, orchestration, and self‑serve tools that enable non‑technical partners to configure campaigns within guardrails. Partner with Engineering and Data Platform teams to ensure infrastructure is scalable, performant, and adaptable across global markets.
Stakeholder management & communication: Communicate progress, risks, and opportunities to senior leadership and other stakeholders, advocating for the consumer messaging vision & trade‑offs.
What We’re Looking For
8+ years of product management experience in CRM, growth, monetization, or ML/AI‑driven products.
Proven track record of partnering with Data Science and Engineering to launch ML‑powered features and models at scale.
Hands‑on experience with experimentation frameworks (e.g., A/B testing, multi‑armed bandits, holdouts), especially for CRM and lifecycle communications.
Strong product intuition with the ability to balance data, model performance, business goals, and user experience.
Ability to write clear end‑to‑end product requirements, from backend offer logic to front‑end presentation and messaging, ensuring automated and ML‑driven campaigns are delivered with clarity, consistency, and impact.
Strong technical acumen: Comfortable working with backend systems, data infrastructure, and multi‑platform environments (web, mobile, CTV).
Outstanding communication skills: Strong communicator who can influence without authority, align cross‑functional teams, and bring clarity to ambiguity.
Deeply curious: Deep interest in personalization, behavioral science, and maximizing customer lifetime value.
Industry expertise: Familiarity with CRM systems & other messaging surfaces is preferred. Experience with Direct‑to‑consumer video and streaming subscription products is a plus.
Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
#J-18808-Ljbffr