Join to apply for the Receptionist role at JLL
Launch your career at JLL! This is an entry‑level opportunity supporting JLL's Workplace Experience & Facilities Management team at our clients Innovations campus which is nearly 2 million sq. ft. managed by JLL.
Location: Kansas City, MO 64138
Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM
Job Summary
The Experience Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.
Day‑to‑day Responsibilities
- Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
- Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
- Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
- Act as a central point of contact, providing information and wayfinding for the campus, services, and activities
- Actively monitor and maintain front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized and reflects brand standards
- Implement and monitor standards of service to meet and exceed expectations
- Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
- Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
- Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident
- Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems
- Identify potential risks and elevate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur
- Perform ad hoc assignments and administrative support for a seamless and timely delivery of services
Required Skills
- High School Diploma or equivalent
- 1+ years of proven work experience with facility/property administration experience in the commercial real estate industry
- Excellent customer service and relationship building skills
- Strong organizational, interpersonal and communication skills
- Working knowledge of Microsoft Word, Excel, Power Point, Outlook, Mapping and database software
- Working knowledge of audio visual equipment located in conference rooms
- Ability to lift files, open filing cabinets and bend or stand as necessary
Preferred Skills
- Some college in a related field such as business, hospitality, property management OR more relevant work experience is desirable
Please submit your application with an updated resume, location, and contact information.