Launch your career at JLL!
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Summary:
The Experience Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.
What your day-to-day will look like:
- Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
- Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
- Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
- Act as a central point of contact, providing information and wayfinding for the campus, services, and activities
- Actively monitor and maintain front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized and reflects brand standards
- Implement and monitor standards of service to meet and exceed expectations
- Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
- Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
- Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident
- Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems
- Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur
- Perform ad hoc assignments and administrative support for a seamless and timely delivery of services
Required experience and skills:
- High School Diploma or equivalent
- 1+ years of proven work experience with facility/property administration experience in the commercial real estate industry
- Excellent customer service and relationship building skills
- Strong organizational, interpersonal and communication skills
- Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Mapping and database software
- Working knowledge of audiovisual equipment located in conference rooms
- Ability to lift files, open filing cabinets and bend or stand as necessary
Preferred experience and skills:
- Some college in a related field such as business, hospitality, property management OR more relevant work experience is desirable
Please submit your application with an updated resume, location, and contact information.
If you’re a current JLL employee, please apply using the Internal Career Site.
Location:
On-site - Kansas City, MO
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well‑being and growth:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
Equal Employment Opportunity Statement
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – please contact us at accommodationrequest@am.jll.com. For additional details, please see our Candidate Privacy Statement and our Equal Employment Opportunity policy.
Accepting applications on an ongoing basis until candidate identified.