Conviva Senior Primary Care is hiring: Receptionist in Town of Florida

Join to apply for the Receptionist role at Conviva Senior Primary Care

Pay Range

$38,000 - $45,800 per year

Overview

The Receptionist is responsible for front desk operations in a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records in electronic medical record (EMR) and customer relationship management (CRM) systems.

Responsibilities

• Greeting patients and visitors professionally, both in person and over the phone.
• Managing appointment calendars and coordinating with medical staff to optimize schedules.
• Maintaining and updating patient records with accuracy and confidentiality.
• Ensuring patient accounts are updated correctly, including collecting copay at time of visit.
• Answering incoming calls, responding to patient inquiries, and providing general information.
• Keeping the reception area tidy, sanitized, and well-stocked with necessary materials.
• Assisting with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages.

Required Qualifications

• Must be Bilingual in English and Spanish.
• 1 year or more of experience working in a Healthcare setting preferred, but candidates with strong customer service background in retail, hospitality, or call centers will be considered.
• Passionate about contributing to an organization focused on continuously improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Multitask in a fast‑paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Preferred Qualifications

• Experience with value‑based care model.
• Knowledge of medical terminology.
• Experience with EMR systems.

Benefits

Humana, Inc. offers competitive benefits that support whole‑person well‑being. Benefits include medical, dental, vision, 401(k) retirement savings plan, paid time off, short‑term and long‑term disability, life insurance, and many other opportunities.

Equal Opportunity Employer

Humana is an equal opportunity employer. The policy of Humana is not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana takes affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and advance individuals with disability or protected veteran status.