Improvix Technologies
IT Specialist / Tier II Technician
Improvix Technologies, Washington, District of Columbia, us, 20022
IT Specialist / Tier II Technician
Join Improvix Technologies and be part of a tight‑knit, professional team dedicated to providing secure, mission‑driven IT solutions for federal agencies. Pay Range
$85,000.00/yr - $100,000.00/yr Location & Clearance
Washington, DC (Onsite – 5 days/week) – Active TS/SCI Clearance Required About the Role
Improvix Technologies seeks a dedicated IT Specialist to provide hands‑on technical support within a classified environment for a federal customer in Washington, DC. As the primary point of contact for all IT‑related needs in the secure space, you’ll ensure that classified meetings, systems, and operations run seamlessly and securely. Responsibilities
Serve as the first‑line IT support technician in a classified environment, delivering timely and professional technical assistance. Support classified VTCs (Video Teleconferences) and in‑person meetings, ensuring full system functionality before, during, and after sessions. Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, printers, and AV equipment. Manage and track IT assets within the classified area, maintaining accurate inventories and lifecycle documentation. Perform user account management (creation, resets, permissions) in alignment with strict security protocols. Collaborate with network, systems, and cybersecurity teams to escalated and resolve complex technical issues. Ensure full compliance with all security procedures for handling classified systems, media, and information. Maintain documentation for system configurations, procedures, and support activities. Support onboarding and offboarding processes, including IT setup, orientation, and equipment provisioning. Monitor system health, perform patching, and coordinate with enterprise IT teams for maintenance and updates. Provide after‑hours or on‑call support for high‑priority meetings or incidents as required. Qualifications
Active TS/SCI clearance (required). 3+ years of IT support experience, ideally within a classified federal environment or SCIF. Strong technical skills in desktop support, troubleshooting, and hardware/software configuration. Excellent customer service and communication skills – you’re known for solving problems calmly and effectively. Ability to work independently and prioritize time‑sensitive issues with professionalism and discretion. Preferred Qualifications
CompTIA certifications (A+, Security+, Network+) highly desirable. Additional certifications such as ITIL, Microsoft, or Cisco are a plus. Experience supporting VTC systems such as Cisco, Polycom, or ZoomGov. Familiarity with ServiceNow or other IT Service Management platforms. Associate’s or Bachelor’s degree in a related field preferred. Benefits / Why Join
At Improvix Technologies we deliver secure, mission‑driven IT solutions that empower federal agencies to achieve success with confidence. You’ll be part of a tight‑knit, professional team that values initiative, integrity, and technical excellence while supporting work that truly matters. Seniority Level
Mid‑Senior level Employment Type
Full‑time Job Function
Information Technology Industry
IT Services and IT Consulting
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Join Improvix Technologies and be part of a tight‑knit, professional team dedicated to providing secure, mission‑driven IT solutions for federal agencies. Pay Range
$85,000.00/yr - $100,000.00/yr Location & Clearance
Washington, DC (Onsite – 5 days/week) – Active TS/SCI Clearance Required About the Role
Improvix Technologies seeks a dedicated IT Specialist to provide hands‑on technical support within a classified environment for a federal customer in Washington, DC. As the primary point of contact for all IT‑related needs in the secure space, you’ll ensure that classified meetings, systems, and operations run seamlessly and securely. Responsibilities
Serve as the first‑line IT support technician in a classified environment, delivering timely and professional technical assistance. Support classified VTCs (Video Teleconferences) and in‑person meetings, ensuring full system functionality before, during, and after sessions. Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, printers, and AV equipment. Manage and track IT assets within the classified area, maintaining accurate inventories and lifecycle documentation. Perform user account management (creation, resets, permissions) in alignment with strict security protocols. Collaborate with network, systems, and cybersecurity teams to escalated and resolve complex technical issues. Ensure full compliance with all security procedures for handling classified systems, media, and information. Maintain documentation for system configurations, procedures, and support activities. Support onboarding and offboarding processes, including IT setup, orientation, and equipment provisioning. Monitor system health, perform patching, and coordinate with enterprise IT teams for maintenance and updates. Provide after‑hours or on‑call support for high‑priority meetings or incidents as required. Qualifications
Active TS/SCI clearance (required). 3+ years of IT support experience, ideally within a classified federal environment or SCIF. Strong technical skills in desktop support, troubleshooting, and hardware/software configuration. Excellent customer service and communication skills – you’re known for solving problems calmly and effectively. Ability to work independently and prioritize time‑sensitive issues with professionalism and discretion. Preferred Qualifications
CompTIA certifications (A+, Security+, Network+) highly desirable. Additional certifications such as ITIL, Microsoft, or Cisco are a plus. Experience supporting VTC systems such as Cisco, Polycom, or ZoomGov. Familiarity with ServiceNow or other IT Service Management platforms. Associate’s or Bachelor’s degree in a related field preferred. Benefits / Why Join
At Improvix Technologies we deliver secure, mission‑driven IT solutions that empower federal agencies to achieve success with confidence. You’ll be part of a tight‑knit, professional team that values initiative, integrity, and technical excellence while supporting work that truly matters. Seniority Level
Mid‑Senior level Employment Type
Full‑time Job Function
Information Technology Industry
IT Services and IT Consulting
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