Oak View Group
General Manager | Full-Time | Mortgage Matchup Center
Oak View Group, Phoenix, Arizona, United States, 85003
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General Manager | Full-Time | Mortgage Matchup Center
role at
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360‑degree solution set for a collection of world‑class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary Managing the day‑to‑day hospitality operations at Mortgage Matchup Arena, the General Manager is responsible for overseeing all aspects of premium, catering, and concessions operations with an emphasis on financial success, exceptional client relations, delivering memorable guest experiences, and igniting team member engagement. The General Manager ensures full compliance with state and federal labor laws, sanitation and food‑related ordinances, alcohol service regulations, and all venue‑specific policies.
Responsibilities
Ensure legal, efficient, professional and profitable operation of the assigned OVG venue.
Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
Author and present strategic operational plans to clients as needed.
Review and assist in the development of menus and marketing plans with appropriate department heads.
Lead innovation of new service styles, technology platforms, and sustainability initiatives.
Final decision‑maker on equipment purchases, capital expenditures and leases.
Establish and maintain collaborative relationships with clients, show managers, suppliers, vendors, vendors and the public that projects the venue in a positive light.
Conflict resolution; last‑resort mediation; arbitration and labor negotiations, when applicable.
Author, review and amend policies & procedures, as required.
Author and amend contracts; authorize terms.
Oversee scheduling and labor allocation.
Analyze ticket sales in relation to anticipated staffing needs, target market demographics; determine and project point‑of‑sale to guest ratio.
Evaluate recent historical sales and purchasing data for identifying purchasing patterns and accurate cost of goods.
Program and maintain the point‑of‑sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
Direct managers in preparing and attaining future goals.
Provide managers with proper direction and follow up on all assignments.
Inspect the operation regularly to ensure that the established quality standards are maintained.
Prepare required reports accurately and submit them on time, following up with department heads to ensure that their reporting is completed within the same guidelines.
Develop and retain an effective management team.
Give managers clear direction and provide the necessary assistance to perform their work.
Evaluate each manager’s performance and make recommendations for improvement.
Qualifications
MA or MS; BA or BS with business‑related major.
Minimum 5 years General Manager or above management experience in a high volume sports and entertainment venue.
Nationally recognized, advanced food service sanitation training course certification.
Ability to communicate with clients, employees, co‑workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
Ability to make sound business/operations decisions quickly and under pressure.
Ability to speak, read, and write in English.
Solid working knowledge of computer applications: Microsoft Office, POS systems, timekeeping systems, and data and analytics platforms.
Ability to work well in a team‑oriented, fast‑paced, event‑driven environment.
Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations.
Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
Ability to work independently with little direction.
Experience working in a Union environment required.
Accounting minor or credits preferred.
Benefits $160,000 to $175,000 base salary, bonus eligible, Health, Dental and Vision Insurance, 401(k) Savings Plan and matching, Paid Time Off (vacation days, sick days, and 11 holidays). Position open until December 31 2025.
Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to, veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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General Manager | Full-Time | Mortgage Matchup Center
role at
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360‑degree solution set for a collection of world‑class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary Managing the day‑to‑day hospitality operations at Mortgage Matchup Arena, the General Manager is responsible for overseeing all aspects of premium, catering, and concessions operations with an emphasis on financial success, exceptional client relations, delivering memorable guest experiences, and igniting team member engagement. The General Manager ensures full compliance with state and federal labor laws, sanitation and food‑related ordinances, alcohol service regulations, and all venue‑specific policies.
Responsibilities
Ensure legal, efficient, professional and profitable operation of the assigned OVG venue.
Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
Author and present strategic operational plans to clients as needed.
Review and assist in the development of menus and marketing plans with appropriate department heads.
Lead innovation of new service styles, technology platforms, and sustainability initiatives.
Final decision‑maker on equipment purchases, capital expenditures and leases.
Establish and maintain collaborative relationships with clients, show managers, suppliers, vendors, vendors and the public that projects the venue in a positive light.
Conflict resolution; last‑resort mediation; arbitration and labor negotiations, when applicable.
Author, review and amend policies & procedures, as required.
Author and amend contracts; authorize terms.
Oversee scheduling and labor allocation.
Analyze ticket sales in relation to anticipated staffing needs, target market demographics; determine and project point‑of‑sale to guest ratio.
Evaluate recent historical sales and purchasing data for identifying purchasing patterns and accurate cost of goods.
Program and maintain the point‑of‑sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
Direct managers in preparing and attaining future goals.
Provide managers with proper direction and follow up on all assignments.
Inspect the operation regularly to ensure that the established quality standards are maintained.
Prepare required reports accurately and submit them on time, following up with department heads to ensure that their reporting is completed within the same guidelines.
Develop and retain an effective management team.
Give managers clear direction and provide the necessary assistance to perform their work.
Evaluate each manager’s performance and make recommendations for improvement.
Qualifications
MA or MS; BA or BS with business‑related major.
Minimum 5 years General Manager or above management experience in a high volume sports and entertainment venue.
Nationally recognized, advanced food service sanitation training course certification.
Ability to communicate with clients, employees, co‑workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
Ability to make sound business/operations decisions quickly and under pressure.
Ability to speak, read, and write in English.
Solid working knowledge of computer applications: Microsoft Office, POS systems, timekeeping systems, and data and analytics platforms.
Ability to work well in a team‑oriented, fast‑paced, event‑driven environment.
Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations.
Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
Ability to work independently with little direction.
Experience working in a Union environment required.
Accounting minor or credits preferred.
Benefits $160,000 to $175,000 base salary, bonus eligible, Health, Dental and Vision Insurance, 401(k) Savings Plan and matching, Paid Time Off (vacation days, sick days, and 11 holidays). Position open until December 31 2025.
Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to, veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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