UC Davis Health Informatics
PSR 2 - Physical Medicine & Rehabilitation Clinic
UC Davis Health Informatics, Sacramento, California, United States, 95828
PSR 2 - Physical Medicine & Rehabilitation Clinic
The Patient Services Representative is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned. The position will support the PM&R service line, which includes clinics at various locations such as the Lawrence Ellison Ambulatory Care Center Building (ACC) and the Ernest Tschannen Eye Institute Building (TEI), as needed.
Key Responsibilities
50% - Coordination of Medical Office Services
50% - Additional Job Functions
Minimum Qualifications
High School/GED equivalent or related work experience
Interpersonal skills to establish and maintain effective working relationships with all co‑workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset
Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management (i.e., scheduling, template maintenance, maintenance of demographic and insurance information)
Typing skills sufficient to use a computer keyboard for timely and accurate input and production
Writing skills, using proper English grammar, spelling, and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise, and easy to understand
Bookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance cash box, and prepare deposits
Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions
Knowledge of practices and protocols related to medical office procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, such that it is current and easily retrievable
Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA
Knowledge of health care insurance systems, which may include Medi‑Cal, Medi‑Care, HMO, PPO, fee‑for‑service, county‑funded coverage, and workers' compensation, sufficient to obtain and track authorizations properly, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients
Knowledge of ICD‑10, CPT, and HCPCS coding sufficient to identify services performed, including diagnoses, procedures, and supplies
Preferred Qualifications
Two years of customer service experience
Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
Two years of outpatient medical experience
Recent authorization and referral experience
Demonstrated knowledge of Health System and UCD policies and procedures, or ability to learn
Comprehension of University requisition systems, including those needed for ordering supplies and medical records
Position Information
Salary or Pay Range: $27.31 - $33.88
Salary Frequency: Hourly
Salary Grade: 265
UC Job Title: MED OFC SVC CRD 2
UC Job Code: 009213
Number of Positions: 1
Appointment Type: Career
Percentage of Time: 100% Full‑time
Shift (Work Schedule): 8 a.m. to 5 p.m.
Location: Ellison Ambulatory Care Center, Sacramento, CA
Union Representation: EX‑Patient Care Technical
Benefits Eligible: Yes
This position is 100% on‑site
Benefits
High‑quality and low‑cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits, including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On‑site Employee Assistance Program, including access to free mental health services
Supplemental insurance offered, including additional life, short/long term disability, pet insurance, and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles, including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
Standing – Occasional up to 3 hours
Walking – Occasional up to 3 hours
Sitting – Continuous 6 to 8+ hours
Lifting/Carrying 0–25 lbs – Occasional up to 3 hours
Pushing/Pulling 0–25 lbs – Occasional up to 3 hours
Bending/Stooping – Occasional up to 3 hours
Squatting/Kneeling – Occasional up to 3 hours
Twisting – Occasional up to 3 hours
Reaching overhead – Occasional up to 3 hours
Keyboard use/repetitive motion – Continuous 6 to 8+ hours
Environmental Demands
Loud noise levels – Occasional up to 3 hours
Mental Demands
Sustained attention and concentration – Continuous 6 to 8+ hours
Complex problem solving/reasoning – Continuous 6 to 8+ hours
Ability to organize & prioritize – Continuous 6 to 8+ hours
Communication skills – Continuous 6 to 8+ hours
Numerical skills – Frequent 3 to 6 hours
Constant Interaction – Continuous 6 to 8+ hours
Customer/Patient Contact – Continuous 6 to 8+ hours
Multiple Concurrent Tasks – Continuous 6 to 8+ hours
Work Environment
UC Davis is a smoke and tobacco‑free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e‑cigarettes) will be strictly prohibited on any UC Davis‑owned or leased property, indoors and outdoors, including parking lots and residential space.
Must be willing to work variable days (including weekends), hours, and locations as required to meet the business needs of the practice.
Special Requirements
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation, clearance, and functional capacity assessment.
The duties or functions of this position include the handling of cash (or cash equivalents).
This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures, and training requirements.
Misconduct Disclosure Requirement As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. The best ideas often emerge when people with different experiences come together.
Equal Employment Opportunity The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
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Key Responsibilities
50% - Coordination of Medical Office Services
50% - Additional Job Functions
Minimum Qualifications
High School/GED equivalent or related work experience
Interpersonal skills to establish and maintain effective working relationships with all co‑workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset
Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management (i.e., scheduling, template maintenance, maintenance of demographic and insurance information)
Typing skills sufficient to use a computer keyboard for timely and accurate input and production
Writing skills, using proper English grammar, spelling, and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise, and easy to understand
Bookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance cash box, and prepare deposits
Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions
Knowledge of practices and protocols related to medical office procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, such that it is current and easily retrievable
Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA
Knowledge of health care insurance systems, which may include Medi‑Cal, Medi‑Care, HMO, PPO, fee‑for‑service, county‑funded coverage, and workers' compensation, sufficient to obtain and track authorizations properly, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients
Knowledge of ICD‑10, CPT, and HCPCS coding sufficient to identify services performed, including diagnoses, procedures, and supplies
Preferred Qualifications
Two years of customer service experience
Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
Two years of outpatient medical experience
Recent authorization and referral experience
Demonstrated knowledge of Health System and UCD policies and procedures, or ability to learn
Comprehension of University requisition systems, including those needed for ordering supplies and medical records
Position Information
Salary or Pay Range: $27.31 - $33.88
Salary Frequency: Hourly
Salary Grade: 265
UC Job Title: MED OFC SVC CRD 2
UC Job Code: 009213
Number of Positions: 1
Appointment Type: Career
Percentage of Time: 100% Full‑time
Shift (Work Schedule): 8 a.m. to 5 p.m.
Location: Ellison Ambulatory Care Center, Sacramento, CA
Union Representation: EX‑Patient Care Technical
Benefits Eligible: Yes
This position is 100% on‑site
Benefits
High‑quality and low‑cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits, including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On‑site Employee Assistance Program, including access to free mental health services
Supplemental insurance offered, including additional life, short/long term disability, pet insurance, and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles, including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
Standing – Occasional up to 3 hours
Walking – Occasional up to 3 hours
Sitting – Continuous 6 to 8+ hours
Lifting/Carrying 0–25 lbs – Occasional up to 3 hours
Pushing/Pulling 0–25 lbs – Occasional up to 3 hours
Bending/Stooping – Occasional up to 3 hours
Squatting/Kneeling – Occasional up to 3 hours
Twisting – Occasional up to 3 hours
Reaching overhead – Occasional up to 3 hours
Keyboard use/repetitive motion – Continuous 6 to 8+ hours
Environmental Demands
Loud noise levels – Occasional up to 3 hours
Mental Demands
Sustained attention and concentration – Continuous 6 to 8+ hours
Complex problem solving/reasoning – Continuous 6 to 8+ hours
Ability to organize & prioritize – Continuous 6 to 8+ hours
Communication skills – Continuous 6 to 8+ hours
Numerical skills – Frequent 3 to 6 hours
Constant Interaction – Continuous 6 to 8+ hours
Customer/Patient Contact – Continuous 6 to 8+ hours
Multiple Concurrent Tasks – Continuous 6 to 8+ hours
Work Environment
UC Davis is a smoke and tobacco‑free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e‑cigarettes) will be strictly prohibited on any UC Davis‑owned or leased property, indoors and outdoors, including parking lots and residential space.
Must be willing to work variable days (including weekends), hours, and locations as required to meet the business needs of the practice.
Special Requirements
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation, clearance, and functional capacity assessment.
The duties or functions of this position include the handling of cash (or cash equivalents).
This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures, and training requirements.
Misconduct Disclosure Requirement As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. The best ideas often emerge when people with different experiences come together.
Equal Employment Opportunity The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
#J-18808-Ljbffr