UC Davis Health
PSR 2 - Physical Medicine & Rehabilitation Clinic
UC Davis Health, Sacramento, California, United States, 95828
Job Summary
The Patient Services Representative is responsible for providing front‑office support for the department/clinical team. The role sustains an environment of intrinsic goodwill while delivering optimum services to patients. The position will support the PM&R service line across various locations, including the Lawrence Ellison Ambulatory Care Center and the Ernest Tschannen Eye Institute Building as needed. Minimum Qualifications
High School/GED equivalent or related work experience Interpersonal skills to establish and maintain effective working relationships with all co‑workers; interact with patients and the public with patience, courtesy, and professionalism, both in person and on the telephone; and respond to individuals who may be angry or upset Proficient use of computer system applications, including electronic mail, spreadsheets, word processing, and medical office management (scheduling, template maintenance, demographic and insurance information) Typing skills sufficient for timely and accurate keyboard input Writing skills with proper English grammar, spelling, and punctuation to compose clear, concise, and easy‑to‑understand messages and routine correspondence Bookkeeping skills to maintain accurate records of patient financial transactions, prepare related financial reports, balance cash box, and prepare deposits Organizing skills to prioritize work within stated guidelines; respond flexibly to changes in priorities; and maintain effectiveness in a high‑volume patient activity setting with frequent interruptions Knowledge of practices and protocols related to medical office procedures (medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.) Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, kept current and easily retrievable Knowledge of all pertinent laws, regulations, and guidelines governing medical records, confidentiality, privacy, and HIPAA Knowledge of health care insurance systems, including Medi‑Cal, Medi‑Care, HMO, PPO, fee‑for‑service, county‑funded coverage, and workers' compensation, to obtain and track authorizations properly, refer patients, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients Knowledge of ICD‑10, CPT, and HCPCS coding to identify services performed, including diagnoses, procedures, and supplies Preferred Qualifications
Two years of customer service experience Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures (medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.) Two years of outpatient medical experience Recent authorization and referral experience Demonstrated knowledge of Health System and UCD policies and procedures, or ability to learn Comprehension of University requisition systems, including those needed for ordering supplies and medical records Key Responsibilities
50% - Coordination of Medical Office Services 50% - Additional Job Functions Department Overview
The University of California, Davis Department of Physical Medicine and Rehabilitation (PM&R) improves the health, function, and quality of life of individuals with musculoskeletal conditions, brain and spinal cord insults, and neuromuscular disorders. The mission is to provide compassionate, high‑quality patient care, state‑of‑the‑art education, public service, and research that advances knowledge and application of health and function. Position Information
Salary or Pay Range: $27.31 – $33.88 Salary Frequency: Hourly Salary Grade: 265 UC Job Title: MED OFC SVC CRD 2 UC Job Code: 009213 Number of Positions: 1 Appointment Type: Career Percentage of Time: 100% Full‑time Shift (Work Schedule): 8 am – 5 pm Location: Ellison Ambulatory Care Center, Sacramento, CA Union Representation: EX-Patient Care Technical Benefits Eligible: Yes Work is 100% on‑site Benefits
High‑quality and low‑cost medical plans UC pays for Dental and Vision insurance premiums Extensive leave benefits, including Pregnancy and Parental Leave, Family & Medical Leave Paid Holidays annually per UC Davis Health Policies Paid Time Off/Vacation/Sick Time as per UC Davis Health Policies Continuing Education (CE) allowance and Education Reimbursement Program Access to free professional development courses and learning opportunities WorkLife and Wellness programs and resources Employee Assistance Program, including free mental health services Supplemental insurance, including life, short/long‑term disability, pet insurance, and legal coverage Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program Retirement benefit options, including Pension and other Retirement Saving Plans Physical Demands
Standing – Occasional up to 3 hours Walking – Occasional up to 3 hours Sitting – Continuous 6–8+ hours Lifting/Carrying 0–25 lbs – Occasional up to 3 hours Pushing/Pulling 0–25 lbs – Occasional up to 3 hours Bending/Stooping – Occasional up to 3 hours Squatting/Kneeling – Occasional up to 3 hours Twisting – Occasional up to 3 hours Reaching overhead – Occasional up to 3 hours Keyboard use – Continuous 6–8+ hours Environmental Demands
Loud noise levels – Occasional up to 3 hours Mental Demands
Sustained attention and concentration – Continuous 6–8+ hours Complex problem solving/reasoning – Continuous 6–8+ hours Organization and prioritization – Continuous 6–8+ hours Communication skills – Continuous 6–8+ hours Numerical skills – Frequent 3–6 hours Constant interaction – Continuous 6–8+ hours Customer/Patient contact – Continuous 6–8+ hours Multiple concurrent tasks – Continuous 6–8+ hours Work Environment
UC Davis is a smoke‑and‑tobacco‑free campus effective January 1, 2014. Smoking and use of nicotine products are strictly prohibited on any UC Davis‑owned or leased property, indoors and outdoors, including parking lots and residential spaces. Must be willing to work variable days (including weekends), hours, and locations as required to meet the business needs of the practice. Special Requirements
Employment is contingent upon a criminal background check, drug screening, medical evaluation, clearance, and functional capacity assessment. Handling of cash or cash equivalents is required. Mandated reporter under CANRA and UC policy; employment is contingent on compliance with applicable policies, procedures, and training requirements. Equal Employment Opportunity Statement
The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. To view the University of California’s Anti‑Discrimination Policy, please visit:
policy.ucop.edu/doc/1001004/Anti‑Discrimination .
#J-18808-Ljbffr
The Patient Services Representative is responsible for providing front‑office support for the department/clinical team. The role sustains an environment of intrinsic goodwill while delivering optimum services to patients. The position will support the PM&R service line across various locations, including the Lawrence Ellison Ambulatory Care Center and the Ernest Tschannen Eye Institute Building as needed. Minimum Qualifications
High School/GED equivalent or related work experience Interpersonal skills to establish and maintain effective working relationships with all co‑workers; interact with patients and the public with patience, courtesy, and professionalism, both in person and on the telephone; and respond to individuals who may be angry or upset Proficient use of computer system applications, including electronic mail, spreadsheets, word processing, and medical office management (scheduling, template maintenance, demographic and insurance information) Typing skills sufficient for timely and accurate keyboard input Writing skills with proper English grammar, spelling, and punctuation to compose clear, concise, and easy‑to‑understand messages and routine correspondence Bookkeeping skills to maintain accurate records of patient financial transactions, prepare related financial reports, balance cash box, and prepare deposits Organizing skills to prioritize work within stated guidelines; respond flexibly to changes in priorities; and maintain effectiveness in a high‑volume patient activity setting with frequent interruptions Knowledge of practices and protocols related to medical office procedures (medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.) Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, kept current and easily retrievable Knowledge of all pertinent laws, regulations, and guidelines governing medical records, confidentiality, privacy, and HIPAA Knowledge of health care insurance systems, including Medi‑Cal, Medi‑Care, HMO, PPO, fee‑for‑service, county‑funded coverage, and workers' compensation, to obtain and track authorizations properly, refer patients, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients Knowledge of ICD‑10, CPT, and HCPCS coding to identify services performed, including diagnoses, procedures, and supplies Preferred Qualifications
Two years of customer service experience Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures (medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.) Two years of outpatient medical experience Recent authorization and referral experience Demonstrated knowledge of Health System and UCD policies and procedures, or ability to learn Comprehension of University requisition systems, including those needed for ordering supplies and medical records Key Responsibilities
50% - Coordination of Medical Office Services 50% - Additional Job Functions Department Overview
The University of California, Davis Department of Physical Medicine and Rehabilitation (PM&R) improves the health, function, and quality of life of individuals with musculoskeletal conditions, brain and spinal cord insults, and neuromuscular disorders. The mission is to provide compassionate, high‑quality patient care, state‑of‑the‑art education, public service, and research that advances knowledge and application of health and function. Position Information
Salary or Pay Range: $27.31 – $33.88 Salary Frequency: Hourly Salary Grade: 265 UC Job Title: MED OFC SVC CRD 2 UC Job Code: 009213 Number of Positions: 1 Appointment Type: Career Percentage of Time: 100% Full‑time Shift (Work Schedule): 8 am – 5 pm Location: Ellison Ambulatory Care Center, Sacramento, CA Union Representation: EX-Patient Care Technical Benefits Eligible: Yes Work is 100% on‑site Benefits
High‑quality and low‑cost medical plans UC pays for Dental and Vision insurance premiums Extensive leave benefits, including Pregnancy and Parental Leave, Family & Medical Leave Paid Holidays annually per UC Davis Health Policies Paid Time Off/Vacation/Sick Time as per UC Davis Health Policies Continuing Education (CE) allowance and Education Reimbursement Program Access to free professional development courses and learning opportunities WorkLife and Wellness programs and resources Employee Assistance Program, including free mental health services Supplemental insurance, including life, short/long‑term disability, pet insurance, and legal coverage Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program Retirement benefit options, including Pension and other Retirement Saving Plans Physical Demands
Standing – Occasional up to 3 hours Walking – Occasional up to 3 hours Sitting – Continuous 6–8+ hours Lifting/Carrying 0–25 lbs – Occasional up to 3 hours Pushing/Pulling 0–25 lbs – Occasional up to 3 hours Bending/Stooping – Occasional up to 3 hours Squatting/Kneeling – Occasional up to 3 hours Twisting – Occasional up to 3 hours Reaching overhead – Occasional up to 3 hours Keyboard use – Continuous 6–8+ hours Environmental Demands
Loud noise levels – Occasional up to 3 hours Mental Demands
Sustained attention and concentration – Continuous 6–8+ hours Complex problem solving/reasoning – Continuous 6–8+ hours Organization and prioritization – Continuous 6–8+ hours Communication skills – Continuous 6–8+ hours Numerical skills – Frequent 3–6 hours Constant interaction – Continuous 6–8+ hours Customer/Patient contact – Continuous 6–8+ hours Multiple concurrent tasks – Continuous 6–8+ hours Work Environment
UC Davis is a smoke‑and‑tobacco‑free campus effective January 1, 2014. Smoking and use of nicotine products are strictly prohibited on any UC Davis‑owned or leased property, indoors and outdoors, including parking lots and residential spaces. Must be willing to work variable days (including weekends), hours, and locations as required to meet the business needs of the practice. Special Requirements
Employment is contingent upon a criminal background check, drug screening, medical evaluation, clearance, and functional capacity assessment. Handling of cash or cash equivalents is required. Mandated reporter under CANRA and UC policy; employment is contingent on compliance with applicable policies, procedures, and training requirements. Equal Employment Opportunity Statement
The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. To view the University of California’s Anti‑Discrimination Policy, please visit:
policy.ucop.edu/doc/1001004/Anti‑Discrimination .
#J-18808-Ljbffr