lululemon
Join to apply for the Guest Experience Lead | Chicago role at lululemon.
Job Summary The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty when leading the floor.
Core Responsibilities
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
Open and close the store in accordance with the opening and closing procedures.
Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands‑on experiences.
Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.
Eligibility
Must be legally authorized to work in the country in which the store is located.
Must have the ability to travel to assigned store with reliable transportation methods.
Schedule / Availability
The work schedule can vary based on store needs.
Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members.
Experience
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
Some experience in leading, mentoring, or delegating with others.
Job Assets (nice to have)
Education: High school diploma/GED/equivalent, or above.
Experience: 1 year of retail/sales leadership experience.
For Experiential stores with food/beverage service only: Food safety and/or liquor service certification.
Work Context
Work involves moving through the store with bright lights and loud music.
Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices.
Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg).
For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages.
Compensation & Benefits Base Pay Range : $24.00 - $27.61 /hour, subject to minimum wage in the location. Target Bonus : $2.00 /hour. Total Target Base Pay Range : $26.00 - $29.61 /hour. lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Employees in this position are eligible for a competitive bonus program, subject to program eligibility requirements. Benefits include extended health and dental benefits, mental health plans, paid time off, savings and retirement plan matching, generous employee discount, fitness & yoga classes, parenthood top‑up, extensive catalog of development course offerings, people networks, mentorship programs, and leadership series.
Seniority level Mid‑Senior level.
Employment type Full‑time.
Job function Other. Industries: Retail.
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Job Summary The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty when leading the floor.
Core Responsibilities
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
Open and close the store in accordance with the opening and closing procedures.
Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands‑on experiences.
Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.
Eligibility
Must be legally authorized to work in the country in which the store is located.
Must have the ability to travel to assigned store with reliable transportation methods.
Schedule / Availability
The work schedule can vary based on store needs.
Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members.
Experience
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
Some experience in leading, mentoring, or delegating with others.
Job Assets (nice to have)
Education: High school diploma/GED/equivalent, or above.
Experience: 1 year of retail/sales leadership experience.
For Experiential stores with food/beverage service only: Food safety and/or liquor service certification.
Work Context
Work involves moving through the store with bright lights and loud music.
Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices.
Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg).
For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages.
Compensation & Benefits Base Pay Range : $24.00 - $27.61 /hour, subject to minimum wage in the location. Target Bonus : $2.00 /hour. Total Target Base Pay Range : $26.00 - $29.61 /hour. lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Employees in this position are eligible for a competitive bonus program, subject to program eligibility requirements. Benefits include extended health and dental benefits, mental health plans, paid time off, savings and retirement plan matching, generous employee discount, fitness & yoga classes, parenthood top‑up, extensive catalog of development course offerings, people networks, mentorship programs, and leadership series.
Seniority level Mid‑Senior level.
Employment type Full‑time.
Job function Other. Industries: Retail.
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