lululemon
Guest Experience Lead | Natick (permanent role)
Join to apply for the Guest Experience Lead | Natick (permanent role) role at lululemon.
Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We strive to build an equitable, inclusive, and growth-focused environment for our people.
Job Summary The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education to articulate the value of our product and brand, driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. The role supports team member performance evaluations, hiring decisions, and acts as Supervisor on Duty (SOD) when leading the floor.
Core Responsibilities
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
Conduct preparation activities to ensure in‑store readiness for guests and maintain operational excellence throughout the shift.
Open and close the store in accordance with the opening and closing procedures.
Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive business results.
Participate in the store’s hiring process, including recruitment, selection, and hiring recommendations, onboarding, and training.
Address team member performance and support their ongoing learning and development by providing direct feedback, in‑the‑moment recognition, coaching, demonstrations, and hands‑on experiences.
Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.
Job Requirements
Eligibility: Must be legally authorized to work in the country in which the store is located; must have ability to travel to assigned store with reliable transportation.
Schedule/Availability: Work schedule can vary; shifts typically include mornings, afternoons, evenings, weekends, holidays, and may require early mornings or late nights during peak times.
Experience: 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations); some experience leading, mentoring, or delegating with others.
Job Assets (nice to have): High school diploma/GED/equivalent or above; 1 year of retail/sales leadership experience; food safety or liquor service certification for experiential stores with food/beverage service.
What We Look For:
Creates/supports an inclusive environment that values and celebrates differences.
Behaves in an honest, fair, and ethical manner.
Actively creates an inclusive, high‑caliber experience and connection for every guest through team members.
Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work.
Works productively with and supports others, seeking connections, partnerships, and diverse perspectives.
Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
Navigates uncertainty and ambiguity, can change priorities in a fast‑paced environment; recovers quickly from setbacks.
Conveys information effectively and understands information shared while interacting with others.
Work Context: Involves moving through the store with bright lights and loud music; working as part of a team, sometimes independently, and sometimes on a computer or other technical devices; may occasionally move boxes up to 30 lbs; for experiential stores with food/beverage service may involve using industrial kitchen equipment and exposure to heat.
Compensation & Benefits Package Base Pay Range: $24.00 - $27.61/hour (subject to minimum wage in the location).
Target Bonus: $2.00/hour.
Total Target Base Pay Range: $26.00 - $29.61/hour.
lululemon’s compensation offers are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. Employees in this position are eligible for a competitive bonus program, subject to program eligibility requirements.
Benefits include:
Extended health and dental benefits, and mental health plans
Paid time off
Retirement plan matching
Generous employee discount
Fitness & yoga classes
Parenthood top‑up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
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Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We strive to build an equitable, inclusive, and growth-focused environment for our people.
Job Summary The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education to articulate the value of our product and brand, driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. The role supports team member performance evaluations, hiring decisions, and acts as Supervisor on Duty (SOD) when leading the floor.
Core Responsibilities
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
Conduct preparation activities to ensure in‑store readiness for guests and maintain operational excellence throughout the shift.
Open and close the store in accordance with the opening and closing procedures.
Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive business results.
Participate in the store’s hiring process, including recruitment, selection, and hiring recommendations, onboarding, and training.
Address team member performance and support their ongoing learning and development by providing direct feedback, in‑the‑moment recognition, coaching, demonstrations, and hands‑on experiences.
Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.
Job Requirements
Eligibility: Must be legally authorized to work in the country in which the store is located; must have ability to travel to assigned store with reliable transportation.
Schedule/Availability: Work schedule can vary; shifts typically include mornings, afternoons, evenings, weekends, holidays, and may require early mornings or late nights during peak times.
Experience: 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations); some experience leading, mentoring, or delegating with others.
Job Assets (nice to have): High school diploma/GED/equivalent or above; 1 year of retail/sales leadership experience; food safety or liquor service certification for experiential stores with food/beverage service.
What We Look For:
Creates/supports an inclusive environment that values and celebrates differences.
Behaves in an honest, fair, and ethical manner.
Actively creates an inclusive, high‑caliber experience and connection for every guest through team members.
Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work.
Works productively with and supports others, seeking connections, partnerships, and diverse perspectives.
Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
Navigates uncertainty and ambiguity, can change priorities in a fast‑paced environment; recovers quickly from setbacks.
Conveys information effectively and understands information shared while interacting with others.
Work Context: Involves moving through the store with bright lights and loud music; working as part of a team, sometimes independently, and sometimes on a computer or other technical devices; may occasionally move boxes up to 30 lbs; for experiential stores with food/beverage service may involve using industrial kitchen equipment and exposure to heat.
Compensation & Benefits Package Base Pay Range: $24.00 - $27.61/hour (subject to minimum wage in the location).
Target Bonus: $2.00/hour.
Total Target Base Pay Range: $26.00 - $29.61/hour.
lululemon’s compensation offers are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. Employees in this position are eligible for a competitive bonus program, subject to program eligibility requirements.
Benefits include:
Extended health and dental benefits, and mental health plans
Paid time off
Retirement plan matching
Generous employee discount
Fitness & yoga classes
Parenthood top‑up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
#J-18808-Ljbffr