Sky Systems
Join Sky Systems as an
IT Desktop Support Engineer
in Deerfield, IL. This onsite role is a long‑term contract (9 months, with possible extension) supporting our desktop and peripheral infrastructure.
Responsibilities
Provide 1st and 2nd tier support for desktop, laptop, and peripheral hardware (monitors, keyboards, printers, scanners, routers).
Troubleshoot and resolve software, operating system, and network issues on Windows, macOS, and Linux platforms.
Perform desk‑side repairs and basic maintenance, ensuring compliance with hardware warranty and security standards.
Use TCP/IP, DNS, DHCP, VPN, and RDP to diagnose network connectivity problems and provide timely resolution.
Utilize ticketing systems such as ServiceNow or Remedy to log, track, and close support requests.
Deliver Smart Hands support for on‑site hardware installations and maintenance, physically handling equipment up to 50 lbs.
Analyze recurring problems, develop preventive actions, and contribute to problem‑management processes.
Communicate effectively with users and management, providing clear status updates and documentation.
Qualifications
Minimum 2–4 years of hands‑on IT infrastructure support experience.
Proficient with Windows, macOS, and Linux operating systems; comfortable with basic administration tasks.
Solid understanding of enterprise LAN/WAN concepts and TCP/IP networking fundamentals.
Experience with ticketing tools (ServiceNow, Remedy, or equivalent).
Associate degree in Electronics, Information Technology, or related field; CompTIA A+ certification preferred.
Vendor certifications from OEMs (e.g., Dell, Lenovo, Toshiba) are an asset.
Excellent written and oral communication skills; strong customer‑service orientation.
Ability to work independently, manage deadlines, and thrive in a fast‑paced environment.
Physical ability to lift up to 50 lbs and work flexible schedules.
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IT Desktop Support Engineer
in Deerfield, IL. This onsite role is a long‑term contract (9 months, with possible extension) supporting our desktop and peripheral infrastructure.
Responsibilities
Provide 1st and 2nd tier support for desktop, laptop, and peripheral hardware (monitors, keyboards, printers, scanners, routers).
Troubleshoot and resolve software, operating system, and network issues on Windows, macOS, and Linux platforms.
Perform desk‑side repairs and basic maintenance, ensuring compliance with hardware warranty and security standards.
Use TCP/IP, DNS, DHCP, VPN, and RDP to diagnose network connectivity problems and provide timely resolution.
Utilize ticketing systems such as ServiceNow or Remedy to log, track, and close support requests.
Deliver Smart Hands support for on‑site hardware installations and maintenance, physically handling equipment up to 50 lbs.
Analyze recurring problems, develop preventive actions, and contribute to problem‑management processes.
Communicate effectively with users and management, providing clear status updates and documentation.
Qualifications
Minimum 2–4 years of hands‑on IT infrastructure support experience.
Proficient with Windows, macOS, and Linux operating systems; comfortable with basic administration tasks.
Solid understanding of enterprise LAN/WAN concepts and TCP/IP networking fundamentals.
Experience with ticketing tools (ServiceNow, Remedy, or equivalent).
Associate degree in Electronics, Information Technology, or related field; CompTIA A+ certification preferred.
Vendor certifications from OEMs (e.g., Dell, Lenovo, Toshiba) are an asset.
Excellent written and oral communication skills; strong customer‑service orientation.
Ability to work independently, manage deadlines, and thrive in a fast‑paced environment.
Physical ability to lift up to 50 lbs and work flexible schedules.
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