FIFA World Cup 2026™ - Canada, Mexico and the United States
Manager, Regional Hospitality Operations & Infrastructure, FIFA World Cup 2026 W
FIFA World Cup 2026™ - Canada, Mexico and the United States, Miami, Florida, us, 33222
Manager, Regional Hospitality Operations & Infrastructure, FIFA World Cup 2026 West
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Manager, Regional Hospitality Operations & Infrastructure, FIFA World Cup 2026 West
role at
FIFA World Cup 2026™ - Canada, Mexico and the United States .
Department: Ticketing, Hospitality & Stadium Revenue
Location: Los Angeles
Sitting within the Ticketing & Hospitality Department, Hospitality aims to deliver the most engaging, innovative, and accessible FIFA World Cup experience for all athletes, fans, partners, and the community. Reporting organizationally to the Head of Hospitality Operations, the Hospitality Operations & Infrastructure Regional Manager will be a key member of the FIFA World Cup 2026™ Hospitality Team and work in close collaboration with the Ticketing & Hospitality Department and other key individuals responsible for providing full support for the successful implementation of Hospitality project, as well as other projects for the FIFA World Cup 2026™. This role will be responsible for the supervision of the implementation of all stadium Hospitality infrastructure requirements and technical operations for the US East region Host Cities, as established by FIFA, and will work closely with the official hospitality provider and FIFA’s stadium infrastructure teams to ensure contractual and requirements compliance.
THE POSITION The main responsibilities and oversights of the Hospitality Operations & Infrastructure Regional Manager for the FIFA World Cup 2026™ include:
Implementation and successful delivery of the operations for the FIFA Hospitality program in US West region: Los Angeles, Seattle, and San Francisco Bay Area.
Implement hospitality operational plans and strategies to enhance the overall guest experience and satisfaction.
Manage communications with Stadium Operational teams.
Guarantee Hospitality Operations Servicing to FIFA’s Official Hospitality Partner and FIFA’s Affiliates managing their requirements and requests in the US East region Venues and ensuring contractual compliance from all parties.
Actively monitor stadium operational readiness and service level delivery, producing regular status reports.
Manage cross-divisional communication and service level agreements for the implementation of hospitality operational requirements and services with service-providing FAs, ensuring deliveries to the highest standards and in respect to contractual obligations.
Coordinate and prioritize hospitality issue management, keeping updated issue logs.
Work in close collaboration with the Hospitality Infrastructure team to ensure operational and infrastructure readiness and documentation alignment.
Manage cross divisional operations communications, ensuring Hospitality related information that is critical for other FAs to deliver services to FIFA Hospitality.
Responsible for keeping project management tools updated and ensuring timelines and milestones are aligned between FIFA, the stadiums and the Official Hospitality Partner.
Responsible for hospitality flow data, designing guest flows and validating all hospitality product & seat allocation plans from the official Hospitality partner in close collaboration with FIFA ticketing and the FIFA Hospitality Stakeholder services team.
Supports the Official Hospitality Partner to obtain the necessary permits and approvals in relation to stadium hospitality operations in accordance with local legislations.
Responsible for the creation and maintenance of SOPs (Stadium Operations Plans) for Hospitality Operations across all US East venues of the tournament.
Supports the creation and revision of all Operations Policies & Procedures processes and documents as applicable to US East stadiums.
Coordinate the Hospitality dressing & signage requirements and deliverables with the local dressing & signage team and the Official Hospitality Partner.
Monitor and support the local activities of the Official Hospitality Partner, Commercial Affiliates, and their suppliers.
Coordinate handover/handback procedures of Hospitality facilities from the Stadiums to the Official Hospitality Partner, in close collaboration with the Stadium Infrastructure and Venue Management Teams.
Support the Hospitality Stakeholder Services team in the management of services and operations to service FIFA’s Affiliates in their stadium activations.
Ensure appropriate hospitality logistic routes and operations, with special attention to catering logistics.
Prepare debriefs & reports following the completion of the tournament, conduct handback procedures.
YOUR PROFILE Education & Qualifications:
Bachelor’s Degree or similar level of education in Architecture, Engineering, Event Management, Project Management, etc.
Work Experience:
Minimum of 5 years of work experience in stadium hospitality or venue management managing several venues simultaneously, preferably for major sports or entertainment events.
Proven experience with event ticketing, dressing and signage and security operations.
Proven experience managing multiple service providers, particularly for Cleaning and Waste services, Security Services, Access control Services, Accreditation, etc.
Strong communication and interpersonal skills.
Solid and proven knowledge of stadium catering operations.
Strong customer-service attitude, even when under pressure.
Ability to work independently and in a team across simultaneous work streams.
Exquisite organizational skills.
Ability to lead, manage, and motivate a team of hospitality volunteers.
Languages:
Fluent in English. Spanish and/or French proficiency is a plus.
Technology:
Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.
Seniority level Mid-Senior level
Employment type Contract
Job function Management and Manufacturing
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Manager, Regional Hospitality Operations & Infrastructure, FIFA World Cup 2026 West
role at
FIFA World Cup 2026™ - Canada, Mexico and the United States .
Department: Ticketing, Hospitality & Stadium Revenue
Location: Los Angeles
Sitting within the Ticketing & Hospitality Department, Hospitality aims to deliver the most engaging, innovative, and accessible FIFA World Cup experience for all athletes, fans, partners, and the community. Reporting organizationally to the Head of Hospitality Operations, the Hospitality Operations & Infrastructure Regional Manager will be a key member of the FIFA World Cup 2026™ Hospitality Team and work in close collaboration with the Ticketing & Hospitality Department and other key individuals responsible for providing full support for the successful implementation of Hospitality project, as well as other projects for the FIFA World Cup 2026™. This role will be responsible for the supervision of the implementation of all stadium Hospitality infrastructure requirements and technical operations for the US East region Host Cities, as established by FIFA, and will work closely with the official hospitality provider and FIFA’s stadium infrastructure teams to ensure contractual and requirements compliance.
THE POSITION The main responsibilities and oversights of the Hospitality Operations & Infrastructure Regional Manager for the FIFA World Cup 2026™ include:
Implementation and successful delivery of the operations for the FIFA Hospitality program in US West region: Los Angeles, Seattle, and San Francisco Bay Area.
Implement hospitality operational plans and strategies to enhance the overall guest experience and satisfaction.
Manage communications with Stadium Operational teams.
Guarantee Hospitality Operations Servicing to FIFA’s Official Hospitality Partner and FIFA’s Affiliates managing their requirements and requests in the US East region Venues and ensuring contractual compliance from all parties.
Actively monitor stadium operational readiness and service level delivery, producing regular status reports.
Manage cross-divisional communication and service level agreements for the implementation of hospitality operational requirements and services with service-providing FAs, ensuring deliveries to the highest standards and in respect to contractual obligations.
Coordinate and prioritize hospitality issue management, keeping updated issue logs.
Work in close collaboration with the Hospitality Infrastructure team to ensure operational and infrastructure readiness and documentation alignment.
Manage cross divisional operations communications, ensuring Hospitality related information that is critical for other FAs to deliver services to FIFA Hospitality.
Responsible for keeping project management tools updated and ensuring timelines and milestones are aligned between FIFA, the stadiums and the Official Hospitality Partner.
Responsible for hospitality flow data, designing guest flows and validating all hospitality product & seat allocation plans from the official Hospitality partner in close collaboration with FIFA ticketing and the FIFA Hospitality Stakeholder services team.
Supports the Official Hospitality Partner to obtain the necessary permits and approvals in relation to stadium hospitality operations in accordance with local legislations.
Responsible for the creation and maintenance of SOPs (Stadium Operations Plans) for Hospitality Operations across all US East venues of the tournament.
Supports the creation and revision of all Operations Policies & Procedures processes and documents as applicable to US East stadiums.
Coordinate the Hospitality dressing & signage requirements and deliverables with the local dressing & signage team and the Official Hospitality Partner.
Monitor and support the local activities of the Official Hospitality Partner, Commercial Affiliates, and their suppliers.
Coordinate handover/handback procedures of Hospitality facilities from the Stadiums to the Official Hospitality Partner, in close collaboration with the Stadium Infrastructure and Venue Management Teams.
Support the Hospitality Stakeholder Services team in the management of services and operations to service FIFA’s Affiliates in their stadium activations.
Ensure appropriate hospitality logistic routes and operations, with special attention to catering logistics.
Prepare debriefs & reports following the completion of the tournament, conduct handback procedures.
YOUR PROFILE Education & Qualifications:
Bachelor’s Degree or similar level of education in Architecture, Engineering, Event Management, Project Management, etc.
Work Experience:
Minimum of 5 years of work experience in stadium hospitality or venue management managing several venues simultaneously, preferably for major sports or entertainment events.
Proven experience with event ticketing, dressing and signage and security operations.
Proven experience managing multiple service providers, particularly for Cleaning and Waste services, Security Services, Access control Services, Accreditation, etc.
Strong communication and interpersonal skills.
Solid and proven knowledge of stadium catering operations.
Strong customer-service attitude, even when under pressure.
Ability to work independently and in a team across simultaneous work streams.
Exquisite organizational skills.
Ability to lead, manage, and motivate a team of hospitality volunteers.
Languages:
Fluent in English. Spanish and/or French proficiency is a plus.
Technology:
Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.
Seniority level Mid-Senior level
Employment type Contract
Job function Management and Manufacturing
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