Glen-Gery
Director, Operations - Brickworks Supply
Glen-Gery, Palos Hills, Illinois, United States, 60465
Director, Operations - Brickworks Supply
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Director, Operations - Brickworks Supply
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Glen-Gery
Job Summary The Director of Operations will provide strategic leadership and operational excellence across Brickworks Supply including East, West, and Central regions. Based in Palos Hills, IL, this role is responsible for overseeing operations while driving standardization of processes, procedures, and location operations throughout the organization. Key focus areas include improving customer experience, developing operational talent, maintaining a strong safety focus, and providing sales‑driven leadership that supports revenue growth. This position requires deep building materials industry expertise and the ability to optimize operations across diverse geographic markets while maintaining the highest standards of safety, quality, and efficiency.
About the Company Glen‑Gery Corporation is a wholly owned subsidiary of Brickworks Limited. Glen‑Gery Corporation is one of the nation’s largest brick and masonry product suppliers and operates through a network of over 500 distributors as well as in Canada and 26 owned Masonry Supply Centers.
Duties and Responsibilities Strategic Operations Leadership
Provide executive leadership to the Regional Operations Team ensuring alignment with corporate strategy and operational excellence standards
Drive standardization initiatives across all locations, implementing consistent processes, procedures, and operational protocols throughout the entire footprint
Develop and execute comprehensive operational strategies that support business growth and market expansion objectives
Lead cross‑regional collaboration to leverage best practices and optimize resource allocation across all markets
Establish and monitor key performance indicators for operational efficiency, safety performance, quality, and customer satisfaction
Building Materials Operations Excellence
Oversee distribution operations across all supply centers and product distribution facilities
Optimize supply chain management including product procurement, inventory management, and distribution logistics
Ensure quality control standards are maintained consistently across all facilities and supply centers
Drive operational efficiency improvements through lean operational principles and continuous improvement initiatives
Manage capacity planning to align distribution capabilities with market demand and sales forecasts
Implement standardized operating procedures across all locations to ensure consistency and operational excellence
Develop and deploy best practice protocols for distribution and customer service operations
Lead process optimization initiatives to improve efficiency, reduce waste, and enhance productivity
Establish consistent reporting and measurement systems across all operational regions
Drive technology adoption and automation initiatives to standardize and improve operational capabilities
Customer Experience Enhancement
Focus on improving customer experience through operational excellence and service delivery optimization
Collaborate with sales teams to ensure operations support customer needs and business development objectives
Implement customer‑centric operational processes that enhance ease of doing business
Establish service level agreements and performance metrics that prioritize customer satisfaction
Oversee order fulfillment and delivery operations to ensure timely and accurate customer service
Develop and mentor regional management teams across all markets
Create comprehensive leadership development programs for operational management personnel
Foster a culture of safety, accountability, and high performance throughout all operational locations
Lead succession planning initiatives for key operational positions across the enterprise
Promote employee engagement and retention through effective leadership and professional development opportunities
Align operational capabilities with sales strategies and market opportunities
Support business development by ensuring operational readiness for new markets and customer segments
Collaborate with sales leadership to optimize product availability and delivery capabilities
Drive revenue‑supporting operational decisions that enhance competitive positioning
Ensure operational flexibility to support changing market demands and sales initiatives
Financial & Performance Management
Manage operational budgets and cost control initiatives across all regions
Conduct monthly variance reviews with regional management teams
Set operational goals and KPIs, determining course of action to achieve targets and mobilizing resources to execute plans
Oversee capital expenditure planning for operational improvements and facility upgrades
Drive profitability improvements through operational efficiency and cost optimization
Safety & Compliance
Ensure compliance with all safety policies and procedures at all operational locations
Maintain adherence to State and Federal OSHA and MSHA requirements across all facilities
Promote a strong safety culture and implement safety improvement initiatives
Oversee environmental compliance and sustainability initiatives
Conduct regular safety audits and implement corrective actions as needed
Additional Responsibilities
Visit key operational locations regularly, attend industry events and trade shows to maintain market visibility
Monitor and provide strategic direction for inventory management and forecasting across all locations
Oversee capital asset management including facility maintenance, upgrading, and disposal decisions
Lead corporate goal achievement initiatives and ensure operational objectives are met
Other duties as assigned
Qualifications Education
Bachelor’s Degree in Operations Management, Engineering, Business Administration, or equivalent experience required
Master’s Degree (MBA or Engineering) preferred
Experience
Minimum 15+ years of operations management experience in the building materials industry or related distribution sector
Minimum 10+ years in senior leadership roles managing multiple locations and regional operations teams
Proven track record of leading large‑scale operations across diverse geographic markets
Experience in standardization and process improvement initiatives across multi‑location operations
Background in distribution operations including supply chain management, quality control, and logistics management
Technical Skills
Proficient with operational management systems including ERP, MRP, and supply chain management software
Strong analytical skills with experience in data analysis, performance metrics, and operational reporting
Knowledge of lean operational principles and continuous improvement methodologies
Lean Six Sigma certification (Green Belt or Black Belt preferred)
Understanding of the building materials industry including market dynamics, customer requirements, and competitive landscape
Experience with budgeting, forecasting, and financial management for large operational organizations
Leadership & Personal Qualities
Exceptional leadership abilities with proven success in developing and managing senior management teams
Strong communication skills with ability to influence and collaborate across all organizational levels
Results‑oriented approach with focus on operational excellence and customer satisfaction
Change management expertise with ability to drive organizational transformation and standardization
Strategic thinking capabilities combined with hands‑on operational experience
Travel flexibility – ability to travel regularly across all operational regions while being based in the East region (DC, Pennsylvania, Baltimore, Manassas Market) (50%+ travel expected)
Industry Knowledge
Deep understanding of the building materials industry including distribution and retail operations
Knowledge of masonry products and construction industry requirements
Experience with multi‑channel distribution including wholesale and retail operations
Understanding of industry regulations and compliance requirements
Familiarity with industry best practices and competitive landscape
Key Performance Indicators
Operational efficiency metrics across all regions and facilities
Safety performance indicators including incident rates and compliance scores
Customer satisfaction scores and service level achievement
Quality metrics and defect reduction initiatives
Cost management and budget performance across all operations
Standardization implementation progress and adoption rates
Employee engagement and retention rates in operational roles
Revenue support metrics demonstrating operations contribution to sales growth
This job description is not intended to be all inclusive and as such the employee will also be required to perform other reasonable business duties as may be assigned by their immediate supervisor and/or other management personnel.
Equal Opportunity Employer
Seniority level
Seniority level: Director
Employment type
Employment type: Full‑time
Job function
Job function: Management and Manufacturing
Industries: Manufacturing
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Director, Operations - Brickworks Supply
role at
Glen-Gery
Job Summary The Director of Operations will provide strategic leadership and operational excellence across Brickworks Supply including East, West, and Central regions. Based in Palos Hills, IL, this role is responsible for overseeing operations while driving standardization of processes, procedures, and location operations throughout the organization. Key focus areas include improving customer experience, developing operational talent, maintaining a strong safety focus, and providing sales‑driven leadership that supports revenue growth. This position requires deep building materials industry expertise and the ability to optimize operations across diverse geographic markets while maintaining the highest standards of safety, quality, and efficiency.
About the Company Glen‑Gery Corporation is a wholly owned subsidiary of Brickworks Limited. Glen‑Gery Corporation is one of the nation’s largest brick and masonry product suppliers and operates through a network of over 500 distributors as well as in Canada and 26 owned Masonry Supply Centers.
Duties and Responsibilities Strategic Operations Leadership
Provide executive leadership to the Regional Operations Team ensuring alignment with corporate strategy and operational excellence standards
Drive standardization initiatives across all locations, implementing consistent processes, procedures, and operational protocols throughout the entire footprint
Develop and execute comprehensive operational strategies that support business growth and market expansion objectives
Lead cross‑regional collaboration to leverage best practices and optimize resource allocation across all markets
Establish and monitor key performance indicators for operational efficiency, safety performance, quality, and customer satisfaction
Building Materials Operations Excellence
Oversee distribution operations across all supply centers and product distribution facilities
Optimize supply chain management including product procurement, inventory management, and distribution logistics
Ensure quality control standards are maintained consistently across all facilities and supply centers
Drive operational efficiency improvements through lean operational principles and continuous improvement initiatives
Manage capacity planning to align distribution capabilities with market demand and sales forecasts
Implement standardized operating procedures across all locations to ensure consistency and operational excellence
Develop and deploy best practice protocols for distribution and customer service operations
Lead process optimization initiatives to improve efficiency, reduce waste, and enhance productivity
Establish consistent reporting and measurement systems across all operational regions
Drive technology adoption and automation initiatives to standardize and improve operational capabilities
Customer Experience Enhancement
Focus on improving customer experience through operational excellence and service delivery optimization
Collaborate with sales teams to ensure operations support customer needs and business development objectives
Implement customer‑centric operational processes that enhance ease of doing business
Establish service level agreements and performance metrics that prioritize customer satisfaction
Oversee order fulfillment and delivery operations to ensure timely and accurate customer service
Develop and mentor regional management teams across all markets
Create comprehensive leadership development programs for operational management personnel
Foster a culture of safety, accountability, and high performance throughout all operational locations
Lead succession planning initiatives for key operational positions across the enterprise
Promote employee engagement and retention through effective leadership and professional development opportunities
Align operational capabilities with sales strategies and market opportunities
Support business development by ensuring operational readiness for new markets and customer segments
Collaborate with sales leadership to optimize product availability and delivery capabilities
Drive revenue‑supporting operational decisions that enhance competitive positioning
Ensure operational flexibility to support changing market demands and sales initiatives
Financial & Performance Management
Manage operational budgets and cost control initiatives across all regions
Conduct monthly variance reviews with regional management teams
Set operational goals and KPIs, determining course of action to achieve targets and mobilizing resources to execute plans
Oversee capital expenditure planning for operational improvements and facility upgrades
Drive profitability improvements through operational efficiency and cost optimization
Safety & Compliance
Ensure compliance with all safety policies and procedures at all operational locations
Maintain adherence to State and Federal OSHA and MSHA requirements across all facilities
Promote a strong safety culture and implement safety improvement initiatives
Oversee environmental compliance and sustainability initiatives
Conduct regular safety audits and implement corrective actions as needed
Additional Responsibilities
Visit key operational locations regularly, attend industry events and trade shows to maintain market visibility
Monitor and provide strategic direction for inventory management and forecasting across all locations
Oversee capital asset management including facility maintenance, upgrading, and disposal decisions
Lead corporate goal achievement initiatives and ensure operational objectives are met
Other duties as assigned
Qualifications Education
Bachelor’s Degree in Operations Management, Engineering, Business Administration, or equivalent experience required
Master’s Degree (MBA or Engineering) preferred
Experience
Minimum 15+ years of operations management experience in the building materials industry or related distribution sector
Minimum 10+ years in senior leadership roles managing multiple locations and regional operations teams
Proven track record of leading large‑scale operations across diverse geographic markets
Experience in standardization and process improvement initiatives across multi‑location operations
Background in distribution operations including supply chain management, quality control, and logistics management
Technical Skills
Proficient with operational management systems including ERP, MRP, and supply chain management software
Strong analytical skills with experience in data analysis, performance metrics, and operational reporting
Knowledge of lean operational principles and continuous improvement methodologies
Lean Six Sigma certification (Green Belt or Black Belt preferred)
Understanding of the building materials industry including market dynamics, customer requirements, and competitive landscape
Experience with budgeting, forecasting, and financial management for large operational organizations
Leadership & Personal Qualities
Exceptional leadership abilities with proven success in developing and managing senior management teams
Strong communication skills with ability to influence and collaborate across all organizational levels
Results‑oriented approach with focus on operational excellence and customer satisfaction
Change management expertise with ability to drive organizational transformation and standardization
Strategic thinking capabilities combined with hands‑on operational experience
Travel flexibility – ability to travel regularly across all operational regions while being based in the East region (DC, Pennsylvania, Baltimore, Manassas Market) (50%+ travel expected)
Industry Knowledge
Deep understanding of the building materials industry including distribution and retail operations
Knowledge of masonry products and construction industry requirements
Experience with multi‑channel distribution including wholesale and retail operations
Understanding of industry regulations and compliance requirements
Familiarity with industry best practices and competitive landscape
Key Performance Indicators
Operational efficiency metrics across all regions and facilities
Safety performance indicators including incident rates and compliance scores
Customer satisfaction scores and service level achievement
Quality metrics and defect reduction initiatives
Cost management and budget performance across all operations
Standardization implementation progress and adoption rates
Employee engagement and retention rates in operational roles
Revenue support metrics demonstrating operations contribution to sales growth
This job description is not intended to be all inclusive and as such the employee will also be required to perform other reasonable business duties as may be assigned by their immediate supervisor and/or other management personnel.
Equal Opportunity Employer
Seniority level
Seniority level: Director
Employment type
Employment type: Full‑time
Job function
Job function: Management and Manufacturing
Industries: Manufacturing
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