American Family Care
Director, Franchise Operations
American Family Care, Birmingham, Alabama, United States, 35275
Director, Franchise Operations
American Family Care
Summary Senior position, providing strategic operational oversight for a leading franchise urgent care system in the U.S. This position will oversee territories covering various regions and states while managing Franchise Business Consultants. The role provides leadership and coaching to operations teams and franchisees to achieve short and long‑term company objectives.
Essential Duties and Responsibilities
Promote the Vision, Mission, and Values of the Company.
Hire and build a competent, high‑performance team with skills that are relevant to the needs of the business.
Assist in the creation of field teams’ annual performance goals.
Provide leadership and direction to the Operations team to assist franchisees in establishing effective annual business plans.
Provide leadership from an Operations perspective in developing and managing marketing performance through effective partnerships with appropriate departments and vendors.
Oversee and monitor consistent execution and delivery of company strategies to ensure compliance with AFC standards.
Travel to individual franchise clinics to ensure/validate business progress against goals.
Lead in the annual franchise conference and various other meetings throughout the year.
Respond to customers and franchisees in a timely manner.
Continuously coach and advise Business Consultants.
Provide insightful counsel to position franchisees for optimal financial health.
Conduct team meetings to ensure staff are focused on performance goals, share best practices, and communicate corporate information affecting the team.
Maintain focus on the right priorities, eliminating roadblocks, and providing solutions to day‑to‑day problems.
Maintain a positive and ethical work climate that is conducive to attracting, retaining, and motivating a diverse group of top‑quality employees.
Other Duties and Responsibilities
May be asked to lead or co‑lead cross‑functional corporate projects or committees. Other duties as assigned or needed.
Travel
Total travel average of 40%.
Required Skills
Proficient in Microsoft Word and Excel; working knowledge of PowerPoint.
Strong communication skills, including public speaking and presentation.
Effective problem‑solving and cross‑functional collaboration.
Challenging the status quo, generating new ideas, and facilitating brainstorming.
Strong ability to multi‑task and prioritize multiple projects simultaneously.
Ability to assist in developing strategies for achieving operations goals and translating business strategies into clear objectives.
Highest level of integrity and trust; honest and transparent communication.
Required Experience
B.S. in Business Administration, Business Management, Healthcare Management, or related field.
Master’s degree in Business or Health Care Management (preferred).
Minimum 3 years of Business Management and/or Urgent Care Experience.
Experience working within a franchisor organization.
Strong knowledge and familiarity with the healthcare industry.
Ability to lead geographically dispersed teams.
This is a remote position.
We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient‑centric healthcare. Today, with more than 250 clinics and 800 in‑network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest‑growing companies in the U.S., AFC's mission is to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients in an economical manner at convenient times and locations.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company‑owned or franchise location. Each franchise‑owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company‑owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
Seniority level Director
Employment type Full‑time
Job function Sales and Business Development
Industries Medical Practices
Referrals increase your chances of interviewing at American Family Care by 2x
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Birmingham, AL .
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Summary Senior position, providing strategic operational oversight for a leading franchise urgent care system in the U.S. This position will oversee territories covering various regions and states while managing Franchise Business Consultants. The role provides leadership and coaching to operations teams and franchisees to achieve short and long‑term company objectives.
Essential Duties and Responsibilities
Promote the Vision, Mission, and Values of the Company.
Hire and build a competent, high‑performance team with skills that are relevant to the needs of the business.
Assist in the creation of field teams’ annual performance goals.
Provide leadership and direction to the Operations team to assist franchisees in establishing effective annual business plans.
Provide leadership from an Operations perspective in developing and managing marketing performance through effective partnerships with appropriate departments and vendors.
Oversee and monitor consistent execution and delivery of company strategies to ensure compliance with AFC standards.
Travel to individual franchise clinics to ensure/validate business progress against goals.
Lead in the annual franchise conference and various other meetings throughout the year.
Respond to customers and franchisees in a timely manner.
Continuously coach and advise Business Consultants.
Provide insightful counsel to position franchisees for optimal financial health.
Conduct team meetings to ensure staff are focused on performance goals, share best practices, and communicate corporate information affecting the team.
Maintain focus on the right priorities, eliminating roadblocks, and providing solutions to day‑to‑day problems.
Maintain a positive and ethical work climate that is conducive to attracting, retaining, and motivating a diverse group of top‑quality employees.
Other Duties and Responsibilities
May be asked to lead or co‑lead cross‑functional corporate projects or committees. Other duties as assigned or needed.
Travel
Total travel average of 40%.
Required Skills
Proficient in Microsoft Word and Excel; working knowledge of PowerPoint.
Strong communication skills, including public speaking and presentation.
Effective problem‑solving and cross‑functional collaboration.
Challenging the status quo, generating new ideas, and facilitating brainstorming.
Strong ability to multi‑task and prioritize multiple projects simultaneously.
Ability to assist in developing strategies for achieving operations goals and translating business strategies into clear objectives.
Highest level of integrity and trust; honest and transparent communication.
Required Experience
B.S. in Business Administration, Business Management, Healthcare Management, or related field.
Master’s degree in Business or Health Care Management (preferred).
Minimum 3 years of Business Management and/or Urgent Care Experience.
Experience working within a franchisor organization.
Strong knowledge and familiarity with the healthcare industry.
Ability to lead geographically dispersed teams.
This is a remote position.
We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient‑centric healthcare. Today, with more than 250 clinics and 800 in‑network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest‑growing companies in the U.S., AFC's mission is to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients in an economical manner at convenient times and locations.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company‑owned or franchise location. Each franchise‑owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company‑owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
Seniority level Director
Employment type Full‑time
Job function Sales and Business Development
Industries Medical Practices
Referrals increase your chances of interviewing at American Family Care by 2x
Get notified about new Director of Franchise Operations jobs in
Birmingham, AL .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr