American Family Care, Inc.
Director, Franchise Operations
American Family Care, Inc., Jackson, Mississippi, United States
Director, Franchise OperationsFully Remote - US**Summary**Senior position, providing strategic operational oversight for leading Franchise Urgent Care system in the U.S. This position will oversee territories covering various regions and states while managing Franchise Business Consultants. This role provides leadership and coaching to operations teams and franchisees, to achieve short and long-term company objectives.**Essential Duties and Responsibilities**·
Promote the Vision, Mission, and Values of the Company.·
Hire and build a competent, high-performance team with skills that are relevant to the needs of the business.·
Assist in the creation of field teams’ annual performance goals.·
Provide leadership and direction to the Operations team to assist franchisees in establishing effective annual business plans.·
Provide leadership from an Operations perspective in developing and managing marketing performance through effective partnerships with appropriate departments and vendors.·
Oversee and monitor consistent execution and delivery of company strategies to ensure compliance with AFC standards.·
Travel to individual franchise clinics to ensure/validate business progress against goals.·
Lead in the annual franchise conference and various other meetings throughout the year.·
Respond to customers and franchisees in a timely manner.·
Continuously coach and advise Business Consultants.·
Provide insightful counsel to position franchisees for optimal financial health.·
Conduct team meetings to ensure staff are focused on performance goals, share best practices, and communicate corporate information affecting the team.·
Maintain focus on the right priorities, eliminating roadblocks, and providing solutions to day-to-day problems.·
Maintain a positive and ethical work climate that is conducive to attracting, retaining, and motivating a diverse group of top-quality employees.**Other Duties and Responsibilities**·
May be asked to lead or co-lead cross-functional corporate projects or committees. Other duties as assigned or needed.**Travel**·
Total travel average of 40%.**Required Skills**·
Proficient in Microsoft Word and Excel. Working knowledge PowerPoint.·
Strong communication skills, with the ability to effectively articulate and present ideas to a variety of internal and external audiences. Strong public speaking/ presentation skills to present to staff, management peers, senior company management, and franchisees individually and in groups.·
Effectively solves problems with others. Works towards cross-functional “win-win” solutions. Strong ability to coordinate with other departments to complete projects on time.·
Challenges the status quo. Generates new and viable ideas and facilitate effective brainstorming to create solutions and improved processes.·
Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment. Adjusts priorities as situations change. Takes the initiative to find solutions quickly and effectively.·
Demonstrates ability to assist in developing strategies for achieving operations goals, to translate business strategies into clear objectives and tactics, and to proactively anticipate future trends or problems, their potential impact, and how to address them with relevant strategies.·
Demonstrates the highest level of integrity and trust. Communicate problems and setbacks in an honest and transparent manner.**Required Experience**·
B.S. in Business Administration, Business Management, Healthcare Management, or related field·
Master’s of Business or Health Care Management degree (preferred)·
Minimum 3 years Business Management and/or Urgent Care Experience·
Experience working within a franchisor organization·
Strong knowledge and familiarity with the healthcare industry·
Ability to lead geographically dispersed teamsIf you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.LocationWe are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.You are being given the opportunity to provide the following information in order tohelp us comply with federal and state Equal Employment Opportunity/Affirmative Actionrecord keeping, reporting, and other legal requirements.Completion of the form is entirely voluntary. Whatever your decision, it will not beconsidered in the hiring process or thereafter. Any information that you do providewill be recorded and maintained in a confidential file.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Competitive Compensation #J-18808-Ljbffr
Promote the Vision, Mission, and Values of the Company.·
Hire and build a competent, high-performance team with skills that are relevant to the needs of the business.·
Assist in the creation of field teams’ annual performance goals.·
Provide leadership and direction to the Operations team to assist franchisees in establishing effective annual business plans.·
Provide leadership from an Operations perspective in developing and managing marketing performance through effective partnerships with appropriate departments and vendors.·
Oversee and monitor consistent execution and delivery of company strategies to ensure compliance with AFC standards.·
Travel to individual franchise clinics to ensure/validate business progress against goals.·
Lead in the annual franchise conference and various other meetings throughout the year.·
Respond to customers and franchisees in a timely manner.·
Continuously coach and advise Business Consultants.·
Provide insightful counsel to position franchisees for optimal financial health.·
Conduct team meetings to ensure staff are focused on performance goals, share best practices, and communicate corporate information affecting the team.·
Maintain focus on the right priorities, eliminating roadblocks, and providing solutions to day-to-day problems.·
Maintain a positive and ethical work climate that is conducive to attracting, retaining, and motivating a diverse group of top-quality employees.**Other Duties and Responsibilities**·
May be asked to lead or co-lead cross-functional corporate projects or committees. Other duties as assigned or needed.**Travel**·
Total travel average of 40%.**Required Skills**·
Proficient in Microsoft Word and Excel. Working knowledge PowerPoint.·
Strong communication skills, with the ability to effectively articulate and present ideas to a variety of internal and external audiences. Strong public speaking/ presentation skills to present to staff, management peers, senior company management, and franchisees individually and in groups.·
Effectively solves problems with others. Works towards cross-functional “win-win” solutions. Strong ability to coordinate with other departments to complete projects on time.·
Challenges the status quo. Generates new and viable ideas and facilitate effective brainstorming to create solutions and improved processes.·
Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment. Adjusts priorities as situations change. Takes the initiative to find solutions quickly and effectively.·
Demonstrates ability to assist in developing strategies for achieving operations goals, to translate business strategies into clear objectives and tactics, and to proactively anticipate future trends or problems, their potential impact, and how to address them with relevant strategies.·
Demonstrates the highest level of integrity and trust. Communicate problems and setbacks in an honest and transparent manner.**Required Experience**·
B.S. in Business Administration, Business Management, Healthcare Management, or related field·
Master’s of Business or Health Care Management degree (preferred)·
Minimum 3 years Business Management and/or Urgent Care Experience·
Experience working within a franchisor organization·
Strong knowledge and familiarity with the healthcare industry·
Ability to lead geographically dispersed teamsIf you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.LocationWe are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.You are being given the opportunity to provide the following information in order tohelp us comply with federal and state Equal Employment Opportunity/Affirmative Actionrecord keeping, reporting, and other legal requirements.Completion of the form is entirely voluntary. Whatever your decision, it will not beconsidered in the hiring process or thereafter. Any information that you do providewill be recorded and maintained in a confidential file.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Competitive Compensation #J-18808-Ljbffr