LifeMoves
Overview
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
Position Purpose
The Villa Residential Service Coordinator plays an important role in keeping our site safe, welcoming, and running smoothly. Reporting to the Operations & Services Manager or Program Director, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed.
Essential Job Responsibilities
Provide calm, supportive crisis response and connect clients to appropriate resources when needed. Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion. Monitor site safety through regular rounds and by observing security cameras to maintain a clean, safe, and welcoming environment. Report maintenance or pest control needs promptly and support pest control efforts by maintaining cleanliness standards, assisting with basic prevention, such as disposing of food waste properly and preparing rooms or belongings for professional treatments. Manage facility meals, supplies, and donations, ensuring proper inventory and maintaining organized storage. Conduct welcomes, move-ins, completions, and move-outs, ensuring accurate documentation, smooth transitions for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed. Support team collaboration by creating reports and shift logs, participating in meetings, and engaging in continuous training. Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all. Perform other duties as assigned by supervisor to ensure effective program operations. Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work. Training expectations in the first 90 days of employment include CPR, Mental Health/First Aid (MHFA), Nonviolent Crisis Intervention Training, HMIS and internal database training. Additional required trainings through our online Learning Management System Relias include Client's Experience of Trauma-Informed Care, Working with Individuals Experiencing Homelessness, Overview of Serious Mental Illness for Paraprofessionals, Working with Individuals Experiencing Homelessness and Substance Use Disorder, An Overview of Substance Use Disorders, Strategies for Preventing and De-escalating Hostile Situations, Recognizing and Responding to a Person in Crisis, Maintaining Professional Boundaries, Overcoming Barriers to LGBTQ+ Affining Behavioral Health Services, Privacy and Confidentiality for Non-HIPAA Covered Entities, Child/Elder/Dependent Abuse Prevention and Mandated Reporting, Preventing, Identifying, and Responding to Abuse and Neglect, Reporting Elder and Dependent Adult Abuse in California, Identifying and Responding to Child Abuse and Neglect.
Shift Details
Grave (Fri.-Mon.) 12am.-8:30am.
Qualifications Service Level Qualifications
High school diploma or GED required, or candidates with at least 2 years of directly related experience in the homelessness or human services field may qualify. Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning about DEIB practices and demonstrates radical hospitality by welcoming everyone with kindness, respect, and non‑judgment. Manages stress and emotions professionally, remaining calm and supportive even under pressure. Understands and practices de‑escalation techniques to support safety and positive client outcomes. Open to feedback, asks questions, and shows a strong growth mindset focused on continuous learning. Works well both independently and as part of a collaborative team. Follows directions, communicates clearly, and seeks help or clarification when needed. Maintains clear, unbiased, and professional documentation and communication. Demonstrates organization skills and attention to detail to support smooth daily operations. Shows initiative, takes responsibility for tasks, and engages actively with clients, coworkers, and community partners. Comfortable using basic technology, including phone, messaging systems, email, Microsoft Word, Excel, and databases to complete administrative tasks.
Supervisory Responsibilities
N/A
Travel Requirements
This role may include small amounts of travel to trainings and admin events.
Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of this position successfully. The employee must frequently stand, walk, sit, and reach with hands and arms, occasionally lift and/or move up to 50 pounds, and must have close and distance vision. The employee must regularly communicate with internal and external individuals.
Compensation and Benefits
This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
Equal Opportunity Employer Statement
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non‑disqualifying), sexual orientation, membership or non‑membership in an employee organization, personal favoritism, lived experiences or any other non‑merit‑based factor. Candidates who are bilingual/bi‑cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
Disclaimer
This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.
Accommodation Information
If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685‑5880.
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LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
Position Purpose
The Villa Residential Service Coordinator plays an important role in keeping our site safe, welcoming, and running smoothly. Reporting to the Operations & Services Manager or Program Director, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed.
Essential Job Responsibilities
Provide calm, supportive crisis response and connect clients to appropriate resources when needed. Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion. Monitor site safety through regular rounds and by observing security cameras to maintain a clean, safe, and welcoming environment. Report maintenance or pest control needs promptly and support pest control efforts by maintaining cleanliness standards, assisting with basic prevention, such as disposing of food waste properly and preparing rooms or belongings for professional treatments. Manage facility meals, supplies, and donations, ensuring proper inventory and maintaining organized storage. Conduct welcomes, move-ins, completions, and move-outs, ensuring accurate documentation, smooth transitions for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed. Support team collaboration by creating reports and shift logs, participating in meetings, and engaging in continuous training. Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all. Perform other duties as assigned by supervisor to ensure effective program operations. Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work. Training expectations in the first 90 days of employment include CPR, Mental Health/First Aid (MHFA), Nonviolent Crisis Intervention Training, HMIS and internal database training. Additional required trainings through our online Learning Management System Relias include Client's Experience of Trauma-Informed Care, Working with Individuals Experiencing Homelessness, Overview of Serious Mental Illness for Paraprofessionals, Working with Individuals Experiencing Homelessness and Substance Use Disorder, An Overview of Substance Use Disorders, Strategies for Preventing and De-escalating Hostile Situations, Recognizing and Responding to a Person in Crisis, Maintaining Professional Boundaries, Overcoming Barriers to LGBTQ+ Affining Behavioral Health Services, Privacy and Confidentiality for Non-HIPAA Covered Entities, Child/Elder/Dependent Abuse Prevention and Mandated Reporting, Preventing, Identifying, and Responding to Abuse and Neglect, Reporting Elder and Dependent Adult Abuse in California, Identifying and Responding to Child Abuse and Neglect.
Shift Details
Grave (Fri.-Mon.) 12am.-8:30am.
Qualifications Service Level Qualifications
High school diploma or GED required, or candidates with at least 2 years of directly related experience in the homelessness or human services field may qualify. Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning about DEIB practices and demonstrates radical hospitality by welcoming everyone with kindness, respect, and non‑judgment. Manages stress and emotions professionally, remaining calm and supportive even under pressure. Understands and practices de‑escalation techniques to support safety and positive client outcomes. Open to feedback, asks questions, and shows a strong growth mindset focused on continuous learning. Works well both independently and as part of a collaborative team. Follows directions, communicates clearly, and seeks help or clarification when needed. Maintains clear, unbiased, and professional documentation and communication. Demonstrates organization skills and attention to detail to support smooth daily operations. Shows initiative, takes responsibility for tasks, and engages actively with clients, coworkers, and community partners. Comfortable using basic technology, including phone, messaging systems, email, Microsoft Word, Excel, and databases to complete administrative tasks.
Supervisory Responsibilities
N/A
Travel Requirements
This role may include small amounts of travel to trainings and admin events.
Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of this position successfully. The employee must frequently stand, walk, sit, and reach with hands and arms, occasionally lift and/or move up to 50 pounds, and must have close and distance vision. The employee must regularly communicate with internal and external individuals.
Compensation and Benefits
This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
Equal Opportunity Employer Statement
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non‑disqualifying), sexual orientation, membership or non‑membership in an employee organization, personal favoritism, lived experiences or any other non‑merit‑based factor. Candidates who are bilingual/bi‑cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
Disclaimer
This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.
Accommodation Information
If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685‑5880.
#J-18808-Ljbffr