LifeMoves
ABOUT LIFEMOVES
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
Description LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
POSITION PURPOSE The Guadalupe Residential Service Coordinator plays an important role in keeping our site safe, welcoming, and running smoothly. Reporting to the Operations & Services Manager or Program Director, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed.
Key responsibilities include keeping the site secure by monitoring access, completing regular safety checks (rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies. When supervisors are offsite, this role is key to observing what’s happening at the site, sharing updates, and keeping clear written and verbal communication with the team.
This role requires strong attention to the safety and emotional well-being of clients, especially during times of stress or crisis. Staff use a calm and compassionate approach to help resolve problems and support stability. By creating a supportive environment, this position helps clients feel safe and builds trust to work toward their goals, including finding permanent housing.
Open since May 2023, LifeMoves Guadalupe Emergency Interim Housing (EIH) is a welcoming, dignified, and safe interim housing community that offers a private unit for each household – including couples and single adults experiencing homelessness. With 96 rooms and ADA‑compliant buildings for case management, educational workshops, dining, recreation, laundry, and even a pet area, LifeMoves Guadalupe EIH is a modern, comfortable place to temporarily call home. Through this purpose‑built platform, we support our clients with tailored services that help them stabilize and empower them to return to self‑sufficiency. LifeMoves Interim supportive Housing programs serve neighbors in time‑based accommodations by providing more stability before their move to permanent housing and focusing on accommodations, meals, laundry, case management, and therapy. These sites are staffed 24/7 and this role provides oversight to staff on site and reports to the Director of Interim Supportive Housing.
Essential Job Responsibilities
Provide calm and supportive crisis response, connecting clients to appropriate resources.
Maintain site safety and cleanliness through regular rounds, monitoring, and prompt reporting of maintenance or pest issues.
Support daily operations by assisting clients, volunteers, donors, and visitors with professionalism and compassion.
Manage facility logistics including meals, supplies, donations, and organized inventory.
Oversee client transitions such as move‑ins, move‑outs, and completions, ensuring accurate documentation and clean, prepared spaces.
Contribute to team communication through reports, shift logs, meetings, and ongoing collaboration.
Uphold confidentiality, professional boundaries, and ethical conduct at all times.
Participate fully in required trainings and apply learning to daily work.
Complete initial 90‑day trainings (CPR, MHFA, Crisis Intervention, database systems) and required Relias online trainings on trauma‑informed care, homelessness, mental health, and safety.
Perform other duties as assigned to support effective program operations.
Shift details Mon.-Fri. 8am.-5pm.
Qualifications
Associate's Degree in related field preferred; or High School Diploma/GED with 2‑5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.
Demonstrates care, respect, and empathy when working with individuals from all backgrounds, actively practicing radical hospitality and supporting diversity, equity, inclusion, and belonging (DEIB) principles.
Maintains professional emotional regulation, managing stress effectively and remaining calm, supportive, and solution‑focused even in high‑pressure or crisis situations.
Applies de‑escalation techniques thoughtfully to promote safety, reduce conflict, and achieve positive outcomes for clients and team members.
Shows a strong growth mindset by seeking feedback, asking questions, and engaging in continuous learning about trauma‑informed care, crisis support, harm reduction, and related best practices.
Works effectively both independently and collaboratively, following directions carefully, communicating clearly, and proactively seeking help or clarification when needed.
Maintains accurate, unbiased, and professional documentation and communication, ensuring all records are clear, complete, and timely.
Demonstrates excellent organizational and prioritization skills, paying close attention to detail, taking initiative, and actively managing tasks to support smooth operations and positive client experiences.
Engages consistently with clients, coworkers, and community partners in a professional, responsive, and respectful manner.
Utilizes technology competently, including phones, messaging systems, email, Microsoft Word, Excel, and databases, to perform administrative tasks efficiently and accurately.
COMPETENCIES
Job Knowledge: Understands job duties and performs tasks with accuracy.
Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity‑based dependability, self‑ improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
Performance Improvement: Sets performance goals, establishes the approach, creates a learning environment.
Time Management and Reliability: Manages workload effectively and meets deadlines.
Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.
Supervisory Responsibilities N/A
Travel Requirements N/A
PHYSICAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with internal and external individuals. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.
Compensation And Benefits This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non‑disqualifying), sexual orientation, membership or non‑membership in an employee organization, personal favoritism, lived experiences or any other non‑merit‑based factor. Candidates who are bilingual/bi‑cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.
If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.
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Description LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
POSITION PURPOSE The Guadalupe Residential Service Coordinator plays an important role in keeping our site safe, welcoming, and running smoothly. Reporting to the Operations & Services Manager or Program Director, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed.
Key responsibilities include keeping the site secure by monitoring access, completing regular safety checks (rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies. When supervisors are offsite, this role is key to observing what’s happening at the site, sharing updates, and keeping clear written and verbal communication with the team.
This role requires strong attention to the safety and emotional well-being of clients, especially during times of stress or crisis. Staff use a calm and compassionate approach to help resolve problems and support stability. By creating a supportive environment, this position helps clients feel safe and builds trust to work toward their goals, including finding permanent housing.
Open since May 2023, LifeMoves Guadalupe Emergency Interim Housing (EIH) is a welcoming, dignified, and safe interim housing community that offers a private unit for each household – including couples and single adults experiencing homelessness. With 96 rooms and ADA‑compliant buildings for case management, educational workshops, dining, recreation, laundry, and even a pet area, LifeMoves Guadalupe EIH is a modern, comfortable place to temporarily call home. Through this purpose‑built platform, we support our clients with tailored services that help them stabilize and empower them to return to self‑sufficiency. LifeMoves Interim supportive Housing programs serve neighbors in time‑based accommodations by providing more stability before their move to permanent housing and focusing on accommodations, meals, laundry, case management, and therapy. These sites are staffed 24/7 and this role provides oversight to staff on site and reports to the Director of Interim Supportive Housing.
Essential Job Responsibilities
Provide calm and supportive crisis response, connecting clients to appropriate resources.
Maintain site safety and cleanliness through regular rounds, monitoring, and prompt reporting of maintenance or pest issues.
Support daily operations by assisting clients, volunteers, donors, and visitors with professionalism and compassion.
Manage facility logistics including meals, supplies, donations, and organized inventory.
Oversee client transitions such as move‑ins, move‑outs, and completions, ensuring accurate documentation and clean, prepared spaces.
Contribute to team communication through reports, shift logs, meetings, and ongoing collaboration.
Uphold confidentiality, professional boundaries, and ethical conduct at all times.
Participate fully in required trainings and apply learning to daily work.
Complete initial 90‑day trainings (CPR, MHFA, Crisis Intervention, database systems) and required Relias online trainings on trauma‑informed care, homelessness, mental health, and safety.
Perform other duties as assigned to support effective program operations.
Shift details Mon.-Fri. 8am.-5pm.
Qualifications
Associate's Degree in related field preferred; or High School Diploma/GED with 2‑5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.
Demonstrates care, respect, and empathy when working with individuals from all backgrounds, actively practicing radical hospitality and supporting diversity, equity, inclusion, and belonging (DEIB) principles.
Maintains professional emotional regulation, managing stress effectively and remaining calm, supportive, and solution‑focused even in high‑pressure or crisis situations.
Applies de‑escalation techniques thoughtfully to promote safety, reduce conflict, and achieve positive outcomes for clients and team members.
Shows a strong growth mindset by seeking feedback, asking questions, and engaging in continuous learning about trauma‑informed care, crisis support, harm reduction, and related best practices.
Works effectively both independently and collaboratively, following directions carefully, communicating clearly, and proactively seeking help or clarification when needed.
Maintains accurate, unbiased, and professional documentation and communication, ensuring all records are clear, complete, and timely.
Demonstrates excellent organizational and prioritization skills, paying close attention to detail, taking initiative, and actively managing tasks to support smooth operations and positive client experiences.
Engages consistently with clients, coworkers, and community partners in a professional, responsive, and respectful manner.
Utilizes technology competently, including phones, messaging systems, email, Microsoft Word, Excel, and databases, to perform administrative tasks efficiently and accurately.
COMPETENCIES
Job Knowledge: Understands job duties and performs tasks with accuracy.
Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity‑based dependability, self‑ improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
Performance Improvement: Sets performance goals, establishes the approach, creates a learning environment.
Time Management and Reliability: Manages workload effectively and meets deadlines.
Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.
Supervisory Responsibilities N/A
Travel Requirements N/A
PHYSICAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with internal and external individuals. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.
Compensation And Benefits This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non‑disqualifying), sexual orientation, membership or non‑membership in an employee organization, personal favoritism, lived experiences or any other non‑merit‑based factor. Candidates who are bilingual/bi‑cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.
If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.
#J-18808-Ljbffr