Insight Global is hiring: Customer Service Agent in Columbus

Insight Global's client is seeking a Customer Service Agent in Columbus, IN, for a direct hire opportunity. Our client is an independent, family-owned insurance agency offering a wide range of insurance products. This role is ideal for a self-starter with strong communication skills, emotional intelligence, and a passion for serving others. You’ll work closely with clients to provide tailored personal insurance solutions and maintain long-term relationships. The Service Agent will work full-time onsite, Monday – Friday, and support three producers.

Key Responsibilities

• Manage and service a book of personal insurance clients.

• Provide expert advice on home, auto, and umbrella insurance products and coverage options.

• Process policy changes, renewals, and endorsements.

• Communicate effectively with clients, underwriters, and carriers.

• Maintain accurate records in the agency management system.

• Collaborate with team members to ensure client satisfaction and retention.

Comprehensive Benefits Package Includes:

• Fully Employer-Paid Health Coverage: Medical, Dental, and Vision insurance
• 401(k) Retirement Plan: Includes a 4% employer match
• Paid Time Off (PTO) and Company Holidays
• Performance-Based Bonus Eligibility
• Relocation Assistance Available